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I do not have an idea but have been trying by phone and computer help to contact about changing my checking account number as I am trying to change from one bank to another and am trying to avoid possible overdraft fees. I have been on hold and after many minutes received the large volume of call messages and was disconnected or just plain disconnected after many minutes on hold. I tried live computer help and was on hold for almost 10 minutes and no one came on line. I have had AOL for over 20 years and with my recent life changes AOL may be next.