AOL Help

AOL Help

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Tell us how we can improve AOL Help. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


  1. 7th ranked

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  2. Reporting articles as factually incorrect and requesting removal

    Provide a method to report an aggregated article for being factually incorrect and request it be removed.

    A recent article by Stephen Groves and aggregated by AOL is atrocious and filled with outright deception. It must be removed or AOL will start losing subscribers for failure to maintain at least the appearance of being neutral.

    11th ranked

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  3. 33rd ranked

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  4. your aol "help" is a farce and insult

    your aol "help" is a farce and insult

    4th ranked

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  5. 1st ranked

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  6. 9th ranked

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  7. 11th ranked

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  8. How is it that COVID is affecting email support? Can't your employees work remotely like other technology companies?

    Join the 21st century. Provide something remotely resembling average support for your customers. Provide a way for your support team to provide email support. How is it you can still do phone support (for paying members) during COVID but you can't provide email support?! Please transfer verizon emails to another company that actually cares about providing support.

    22nd ranked

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  9. Connect to chat faster

    It took quite a while for my chat connection to happen. I had waited almost 10 minutes. Ran to get my phone and then got connected. It was frustrating to wait so long.

    22nd ranked

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  10. Please tell how to delete adchoices

    Adchoices on welcome page is very annoying. The movement gives me vertigo. This ad program ruins my browsing. Because I am not able to disable I will use other browsers.

    18th ranked

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  11. stop saying get help 24/7 when it cant be done when the office is closed dumb aol

    stop saying get help 24/7 because but cant be done when the office is closed. aol is dunb

    6th ranked

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  12. Stop sending me propaganda

    How can you say there is no voter fraud you treasonous ***** bags. Stop telling me there is no voter fraud when I can show you videos. Why were people not allowed to view ballots being entered. Why do we use machines that can be accessed by any country in the world. Don't spit down my back and tell me it's raining.

    11th ranked

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  13. Use a different e-mail server.....I'm going to switch to Gmail.

    Your support and program have gone down hill and I'm no longer going to use it for my e-mails.

    22nd ranked

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  14. 11th ranked

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  15. go back to old aol

    go back to old aol in chat rooms an conversation rooms

    4th ranked

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  16. Congratulations

    I want to take the time to praise one of your excellent employees...Gandi. He not only is very knowledgable in his field, but also a very patient and kind human being. I am 81 years old and, of course, not proficient in this electronic age. He understood and worked with me to solve my technical problem. Please reward his good work as soon as possible. He deserves it. Thank you, *** (A 20 year subscriber to AOL)

    51st ranked

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  17. Your news is reporting is biased . It disappoints many of your loyal Aol users :(

    Equal and balanced news would be appreciated by we loyal customers .

    18th ranked

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  18. Email for help

    As a current member(3o years or more) phone or live chat is not convenient for my needs. Email should be available for members also.

    3rd ranked

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  19. The people who design aol do not use it as a new customer, they build it as they like it. The whole application, ie web site is ininteligibl

    The people who design aol do not use it as a new customer, they build it as they like it. The whole application, ie web site is inteligi
    ble.

    I f I wanted to open a new account , no where it let you know how to do. don't think that helps aol.

    33rd ranked

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  20. You SERIOUSLY need to hire a capable or reasonable editor or a proof reader/ad exec

    I have worked at all of the above and your articles/writers are SO exceptionally poorly educated or completely lack common sense, integrity, ability to spell or write a grammatically correct phrase or sentence, much less an ARTICLE.....

    I am am available on a freelance basis.... !!!!!

    One way or another, as the longest running "website" and provider.... you must be more cautious of the vendor site to affiliate yourselves with.

    They speak volumes about your reliability(rather than ad money"..... Do you want to be taken as a "credible" website or not???????

    33rd ranked

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