I have no idea but I did have a question...
I think 15 minutes is long enough to wait for someone to help you when you ask a definitive question. Am beginning to reconsider AOL. Maybe "too big for your britches???"
today it was obvious that you had trouble with the continuity of aol. So maybe it would be nice if you had a general voicemail saying you have a problem and you are working on it .This would eliminate waiting on the phone for a rep. that is never going to answer.
Along time AOL customer
Cynthia Greenleaf commented
I called the help # to report a suspicious email threatening to block my aol. I chose option 5, was on hold with music for 3-4 minutes, the music stopped, I expected to talk to a person and after about 30 seconds of silence the call was automatically disconnected
Anne Ownby commented
Well.....I think it was about noon when I posted my remark. As you can see, it says, "Your idea is being processed and will appear shortly" AND it is now about 5:30 pm. So you can see what kind of service you receive from AOL. Just FYI.