Ashley
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AOL
Worst service I have EVER experienced! I have had my email account for a minimum of 10 years. I recently got a notification that my account had been found on the dark web, and sure enough I can no longer sign in, or change my password online. I got a notification that I had to call. So I did... when a hacker gets a hold of your accounts, one of the first things they do is change the name.. COMMON SENSE! So instead of trying to verify me any different way ( current emails, registered recovery phone number / email.. etc like most other companies) I was just told “sorry, I can’t help you.” I even tried to explain that most of my personal accounts (Amazon, bills, credit cards) are set up to that account, so now the hacker will have access to all of my personal information, but the personal assisting me didn’t seem to care at all... Good to know that AOL will protect the hacker instead of trying to help someone that has used there services for OVER 10 years! This is the absolute WORST customer experience. Oh, and below it asks for my email address. Don’t try emailing me because I won’t get it.. the person who ILLEGALLY gained access to my account and is being protected by your customer service rep will get the email instead.. good job AOL!
*edit-
I can even confirm this account is mine by showing a screen shot from an email back in 2016... if you even care AOL..