AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
222 results found
-
Edit Button
Every time I clicked on the edit button it will take 3 times to load up the options for copy and paste. Also, sometimes there are broken image of the "write mail".
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
I can no longer send blind copy emails as I have done for 20 years to a closed group
For 20 years I have sent blind copy emails to 300 or more people that request them. I did this in groups of less than 150. Now AOL won't permit me to send these emails
Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
-
Auto Spell Check does not recognize correctly spelled technical terms & won't send due to "Error" which does not exist !!
Your Auto Spell Check does not recognize technical terms & product names, so it won't send email claiming there is an "Error",.... The error is the stupid spell check, dump it, please, tired of having it refuse to send valid emails out
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Error Messages Keep Telling Me My Mail Cannot Be Sent Because of Some Error
Sometimes I get a message that says my mail cannot be sent because of an error yet it will send if I put it into Mail Waiting to be Sent. Other times it says We Seem To Be Having Trouble Loading Your Mail. Try Again in 5 Minutes. But five minutes, ten minutes, half an hour later and it still won't send my mail!!
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Partially disabled mail filing
Using my resident AOL Gold desktop...
-- when I open my "Incoming/Saved Mail" folder...
-- RIGHT click on a message, on which I copied myself...
-- go to "Move to"...
-- "On My PC"...
-- the "Mail You've Sent" option is DISABLED.WHY ??
We must be able to file a message ANYWHERE WE WANT TO.
Options should NOT be disabled.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
I can't send emails from AOL. It closes AOL when I hit "Send"
I can read emails, but I can not send any. AOL closes when I hit "Send". What is going on.
Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Email links
When I need one of my online vendor accounts to send me a link in order to reset my password...and it comes from an automatic system...It never comes through! I've contacted you on this issue before. I give them my gmail address now. I don't know what you changed...I don't have them blocked, I never had this issue with the old AOL. seriously thinking of not paying for gold...it doesn't work properly
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Sometimes aol email that is available on the aol website does not go to my iphone 7. What can I do to fix this problem?
For the past month, aol email that is available on the aol website does not appear in my iphone 7. Is there anything I can do to fix this problem, or is it something going on at AOL?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
not recieving e mails
Even tho I pay for an account I don't receive them from any accounts like Amazon, Craigs list, Sears, ect.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Mail not sent because of an error? Happens all the time. Never happened with v 98.2
Mail not sent because of an error? Happens all the time. No reason for this. Never had this issue with v 98.2 which was PERFECT.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone
-
Since June 20, 2018 I can no longer text photos to me email address???
I debugged thoroughly with Spint side and I see that it's been sent on my phone but all of a sudden AOL is not accepting the email in to my email address?? I need to send photos to my email for work and I have the same phone and have been sending myself pics for years, but now I got nothing happening, another instance of your GOLD software sucking out loud?
Fix this please, you're killing me here!!I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
-
having issues with sign on page - wrong mailbox showing when signing on suellenwill- showing sedonasunrise1 mailbox- happening for 3 days n
having issues with sign on page - wrong mailbox showing when signing on suellenwill- showing sedonasunrise1 mailbox- happening for 3 days now- kindly fix ASAP-
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
Remove Google ads from Mailbox and e-mail windows - 4 times it's tried to force me to download a virus and I've had to shutdown
In at least 4 instances since Desktop Gold was established, an audio ad has said in part "you may have a virus" and attempted to force a download which when cancelled just popped up again. The only way to get rid of it was in Task Manager (Windows 7) by forcing AOL to shutdown. If this continues, I'll close my 20+ year PAID AOL account
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Having trouble loading aol email to my cell phone Service Great Call on Android phone
Do I need an app or call aol?
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733
-
Today 2018-05-31 I got an audio WARNING while on AOL that tried to download a file to my computer
Stop hackers before they can get into AOL while I'm in here.
I’d like to have one of our Technical Support agents investigate this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Email bug again.
Starting today (6/3) my emails are being rejected... The dreaded Mailer email shows that the address I'm sending to has added an aol.com to the address for whatever reason... Wazzz up now??
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Issue happening for several weeks
Receiving error messages when trying to send emails from Desktop Gold.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
AOL Mail snafu
On Friday 5/27/2018 I saved an email to my "On AOL folder" in a sub folder
On Monday 5/28/2018 not only was my "On AOL" folder empty, my address book was gone, and all sent/saved mail after 2014.
WTF is going on with AOL.
The only reason to keep AOL, is so much data is archived on it.... if I can't retrieve that data, there isn't much point in remaining on AOL, now is there?I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
Reminders not being sent
Another Reminder was not sent to my mailbox yesterday. At this point more are not being sent than are. Actually, I don't remember the last one that I did receive.
Previous to Gold I had been told to set them on aol mail/IE. What's the point of that? We pay to use the desktop software.I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
please fix the mail?
I am not getting important emails, I sent 6 messages from my phone only received 2, just sent another one and it's not there, they are not in my spam either.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
- Don't see your idea?