Skip to content

AOL Desktop Gold

← Customer Feedback for AOL


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



Tell us how we can improve your AOL Desktop Gold experience.

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

210 results found

  1. Having trouble loading aol email to my cell phone Service Great Call on Android phone

    Do I need an app or call aol?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733

  2. Today 2018-05-31 I got an audio WARNING while on AOL that tried to download a file to my computer

    Stop hackers before they can get into AOL while I'm in here.

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.

  3. Email bug again.

    Starting today (6/3) my emails are being rejected... The dreaded Mailer email shows that the address I'm sending to has added an aol.com to the address for whatever reason... Wazzz up now??

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. Issue happening for several weeks

    Receiving error messages when trying to send emails from Desktop Gold.

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    4 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. AOL Mail snafu

    On Friday 5/27/2018 I saved an email to my "On AOL folder" in a sub folder
    On Monday 5/28/2018 not only was my "On AOL" folder empty, my address book was gone, and all sent/saved mail after 2014.
    WTF is going on with AOL.
    The only reason to keep AOL, is so much data is archived on it.... if I can't retrieve that data, there isn't much point in remaining on AOL, now is there?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  6. Reminders not being sent

    Another Reminder was not sent to my mailbox yesterday. At this point more are not being sent than are. Actually, I don't remember the last one that I did receive.
    Previous to Gold I had been told to set them on aol mail/IE. What's the point of that? We pay to use the desktop software.

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  7. please fix the mail?

    I am not getting important emails, I sent 6 messages from my phone only received 2, just sent another one and it's not there, they are not in my spam either.

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  8. I have not received any new email in over a day, is there something wrong with my account? *****@aol.com

    Help me get my mail. Thanks, Dan

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  9. mail settings

    I have made at least eight attempts to change my font and point to a different choice. It keeps going back to a default setting. Does anyone know how to make the new choice "stick"?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Support Request  ·  Product Support responded

    We are unable to replicate this. Please call at 1-888-265-3733. One of our Technical Support agents can help you with this.

  10. Cannot send mail to addresses @cox.net, Why???

    Why can I not all of a sudden send email to addresses @cox.net?? Have I set something wrong? Is cox.net rejecting mail??

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

1 2 … 7 8 9 11 Next →
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base

(thinking…)