AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Go back to AOL 9 when it used to work good

    I am having a problem with pictures sent to me. I no longer can see them in my emails. I now have to download everyone without seeing them. Where I used to only have one download window to close for 5 pictures I now have to close five. Get this fixed I'm paying for my AOL and this needs to be fixed!!!!!! Or I will be leaving Aol you have ruined it in so many ways I have been a user since 1998 and Aol Gold STINKS!!!!!!!!

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  2. Mail and mailbox slow to load

    Last update has broken the mailbox. Messages in folders are extremely laggy - slow to load, load out of order and then reload, deleting messages is slow - everything was working great and now it's a mess.

    The spam folder has had an issue for awhile. Clicking on "this is not spam" causes the message to disappear completely. It does not get transferred to the inbox.

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    Let me put you in touch with one of our Technical Support agents to investigate this. Please call at 1-888-265-3733.

  3. email out

    Email is not working. They say customer support is available to paid subscribers 25/7. I call & get no answer. They say chat is not available due to corona. What about social distance requirements would be a problem with having a chat representative available. It's just an excuse for AOL's terrible service. Why am I paying $18/mo for AOL? Guess I'm stupid, but no more. Time to cancel after 35 years.

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    Wait times for reaching our call center may be longer than normal due to COVID-19 health and safety considerations for our employees. Thank you for your understanding and patience. If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist

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    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  5. "Mange folders" is not working

    Manage Folders is not working. I have attempted to delete some older ones and tried adding new ones to no avail. Other options such as "move folder" do not work either.

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    Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.

  6. Is the constant sign-in on my iphone AOL app being checked out. Is this the reason when I am asked to get an email confirmation code or ema

    Is the constant sign-in on my iphone AOL app being checked out. Is this the reason when I am asked to get an email confirmation code or email confirmation response is not going through? I couldn't e-file because of the inability to receive a confirmation code.

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  7. Emails take forever to receive. I will have someone tell me they just sent me an email and it takes maybe an hour or more to get it.

    Emails take forever to receive. I will have someone tell me they just sent me an email but I might not receive it for hours. And I'm not getting emails from people that are in my address book or replies to emails I have sent to them. WTF is up with AOL. Ever since net neutrality was blown out of the water, the service has deteriorated completely and we pay for it.

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  8. Mail in draft folder is NOT being sent

    cannot paste the error but it has gone on for three days

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

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    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  10. fix the mail

    fix the mail so I don't have to keep deleting the mail.I just here and deleted mail that I had permanently deleted a month ago. This happens all the time I can delete mail and days later the same mail is back up again.

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  12. r

    When I log on, all my emails are gone. Yesterday a message from AOL told me steps to get them back.....I HAD to include my mobile number. WHY?? Within hours I started receiving phone calls and the caller ID showed MY name and MY mobile phone number. In other words I was calling myself. This had NEVER happened before I had to post it on your website. WHY?? You should act on all the messages you get about how frustrating AOL GOLD is. I have paid for AOL for so many years...and was pleased with it UNTIL you came up…

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    We are sorry to hear about your experience. It does sound like you may have reached a scam customer support. If you are still encountering issues with missing emails please call out AOL Desktop Gold team at 1-888-265-3733

  13. printer won't print my email

    I can no longer print emails. Just started yesterday. It will print other files. Very inconvenient. How do I fix this??

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  14. Over 50 people reported they cannot put their signature at end of E Mails!

    How do you get AOL GOLD to PRINT your signature at bottom of E Mails? I have a "saved signature" and did all the right steps, but HOW do you get that signature to print out on the E Mails. Many people have written in on this...that AOL Gold is lacking the ability to do this!
    HOW DO YOU DO IT ???

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  15. Deleting Emails

    We can delete all spams with one click but can not do that for our regular email...which is a pain...BUT when you delete them and only find them to reappear...now that's really a pain in the #$%*&...

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    One of our Technical Support agents can help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  16. ADRESS BOOK

    WHAT IN THE **** DID U DO WITH MY ADDRESS BOOK ?????? R U ALL NUTS AGAIN ???????????????????????

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    Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  17. Why

    Why when I send someone an Email with a picture and I look at my sent mail all I get is a blank screen with a tiny box in the upper left that can't be opened or expanded? It didn't used to do that. Extremely annoying.

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    Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one of our Technical Support Agents investigate the cause of this issue.

  18. LACK OF EMAIL SERVICE

    NO EMAIL SERVICE

    Bad enough all last night (3/29/2019) could not send email. Now today same thing!!! Now just let me save it to "MAIL WAITING TO BE SENT"
    YOU WON'T EVEN LET ME DO THAT!!!!
    WHAT GOOD ARE YOU???

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  20. What is going on with AOL mail??

    Often now getting "wait 5 minutes" notice; other options, like address book are not available. Have used AOL over 20 years, but you are going to lose me if this continues.

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