AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. I am currently having trouble opening a certain website in which I was able to use before, the website is Hilton Honors

    I am currently having trouble opening a certain website in which I was able to use before, the website is Hilton Honors

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    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Try clearing the footprints from AOL Desktop Gold. If the issue persists, please call us at 1-888-265-3733 so one of our agents can further investigate.

  2. reinstall the clear foot prints

    reinstall the clear foot prints

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    89 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Here is how you clear the footprints in AOL Desktop Gold:

    1. In the top menu bar, click the Settings icon Image of the Settings icon.
    2. Click Browser on the left menu.
    3. Click the Security tab at the top of the window.
    4. Select the data you’d like to clear.
    5. Click Clear Footprints.

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    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

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    Please power cycle (reboot) your modem/router, by following these steps:
    Switch off and unplug the power from your modem/router.
    Leave both unplugged for 30 seconds.
    Plug the power back into the modem/router and verify that you are again connected to the Internet.

    If you still encounter issues call us at 1-888-265-3733

  4. save web passwords case 06736181

    If a previous feature - from 9.8 - is not working - and may never work - then why not block the menu item with "currently under construction" or some other message and not send the user through hoops that ultimately do not work - just admit the fact that no one has tested this "gold" version.

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  5. Tech support

    Three days ago I posted a "feedback" which was removed by the moderator with a note to contact "tech support" - I called and went through all the hoops - name, email address, code to cell phone - what is the problem. THEN she transfers me to "tech support" who was she? Tech support then wants all the same hoops - why? Girl one said she would transfer the data - NOT ! So started the frustration - Girl two finally admitted that my original concern doesn't work and maybe - some day it would be addressed by software designers.…

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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  6. Why would it take a full 7 minutes to boot up AOL?????

    Why would it take a full 7 .......(((COUNT THEM!)))....... a full 7 minutes to boot up AOL!! Evidently you people don't use your own browser or it would miraculously work PROPERLY!!!!!!!

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    Responded  ·  Product Support responded

    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  7. Resolution options

    I cannot change the magnification! I need to decrease the view to be able to see ALL of the game I'm trying to play. I used to be able to hold the ctrl button down and use the mouse wheel to fit more in, but now it's USELESS! The aol Tech THAT I PAY FOR could only change the resolution on my WHOLE COMPUTER! This left me with tiny icons and print EVERYWHERE ELSE! When I was not satisfied, he closed chat and left me stranded with the awful "new" resolution. It took me a while to change it all…

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    Responded  ·  Product Support responded

    To zoom in on a page you can use the keyboard combinations of “Ctrl” and "+ ". Also, you can click on Edit on the top left corner of the screen and select Zoom from the drop-down menu.

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