AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1023 results found
-
AN AOL GOLD SENT VIRUS WILL LOCK UP YOUR COMPUTER FOR NON-PAYMENT
IF A CREDIT CARD PAYMENT TO AOL IS DECLINED, IN THIS CASE A $3.99 MONTHLY FEE, THE AOL GOLD PROGRAM UPON OPENING, WILL SEND A COMPUTER LOCK TO DISABLE ANY FURTHER MOVEMENT, ACTION OR NAVIGATION REQUIRING CUSTOMER TO Ctrl-Alt-Delete TO ESCAPE THE AOL COMPUTER LOCK. NOT ONLY IS THIS ACTION ILLEGAL BUT UNETHICAL. THIS ILLEGAL TACTIC FURTHER CONFIRMS AND DEFINES THE ONGOING UNIVERSE OF CORRUPTION IN WHICH AOL OPERATES. HOLDING A PAYING CUSTOMER'S COMPUTER PRISONER FOR NON-PAYMENT OF A MONTHLY CHARGE IS DESPICABLE BUSINESS PRACTICE AND CORRUPT CORPORATE CONDUCT.
THESE PEOPLE SHOULD BE SUMMARILY FIRED IF NOT PROSECUTED: Tim Armstrong,…
If your payment was declined, you’ll get a pop-up saying that you need to update the payment, but it’s only blocking AOL Desktop Gold, not the entire computer. You can click on “I’ll do it later” which will close the screen.
-
New version 11.0.4121.0 is no longer compatible with Windows 7
After spending more than 2 hours with live help, I was informed that the subject version no longer plays well with Windows 7 (embedded photos in mail crash the software and opening a file in desktop gold no longer works) As others have said, I like Win7 and don't like the later versions. The latest revision cuts out your Win7 users and I'm contemplating dropping my almost 30 year subscription to AOL
-
AOL GOLD CREATED NON-PAYMENT VIRUS
AN AOL GOLD SENT VIRUS WILL LOCK UP YOUR COMPUTER FOR NON-PAYMENT
IF A CREDIT CARD PAYMENT TO AOL IS DECLINED, IN THIS CASE A $3.99 MONTHLY FEE, THE AOL GOLD PROGRAM UPON OPENING, WILL SEND A COMPUTER LOCK TO DISABLE ANY FURTHER MOVEMENT, ACTION OR NAVIGATION REQUIRING CUSTOMER TO Ctrl-Alt-Delete TO ESCAPE THE AOL COMPUTER LOCK. NOT ONLY IS THIS ACTION ILLEGAL BUT UNETHICAL. THIS ILLEGAL TACTIC FURTHER CONFIRMS AND DEFINES THE ONGOING UNIVERSE OF CORRUPTION IN WHICH AOL OPERATES. HOLDING A PAYING CUSTOMER'S COMPUTER PRISONER FOR NON-PAYMENT OF A MONTHLY CHARGE IS DESPICABLE BUSINESS PRACTICE AND CORRUPT CORPORATE…AOL Desktop Gold requires a subscription to use it. If you no longer have a current subscription the product will not allow you to sign on until you do have a current subscription. AOL will NEVER prevent or block anything on your computer. If you received a communication stating anything different, it is a scam. Please call 866-265-5070 and report it.
-
When I try to delete an email on my list of emails, it often just brings up the whole email or the next email.
When I try to delete an email in my list of emails, it just brings the whole email up, or brings the next email up . Maddening.
-
You can improve my aol if you will address the matter at hand that you will see in the below boc
My idea would be this: For the people out there that want their aol icon either back on their desktop or either on their google desk top that comes up when u click on google, u are telling us to click on the icon beside the clock on the tool bar that says "expand'" I don't have an icon beside my clock that u can click expand, so, now what?
-
Number of SPAM e-mails used to be displayed in "inbox" (same as for # new e-mails,old e-mails,etc). Please reinstate this feature.
Reinstate display of NUMBER of SPAM e-mails. Tech told me that you have eliminated this.The number of old e-mails, new e-mails, drafts, etc. are all shown. I'd also like to know when SPAM has been received so I can remember it.
-
Make an easy way to delete SPAM with fewer strokes
We need a" delete all " choice on the "recently deleted file". Now you have to choose the first file and scroll down and with the amount of spam out there this is a pain.
-
Wallpaper
AOL 8.0 allowed members change the background of the AOL desktop different designs like fire place, spring background images and also members could change the color of the toolbar. Please bring back this cool tool.
-
PLEASE REMOVE THE MICROSOFT.NET FRAMEWORD 4.8 POPUP FROM MY COMPUTER
Can you remove and/or tell me how to remove the MICROSOFT.NET FRAMEWORK 4.8 popup AOL placed on my computer? It deactivates all forward progress unless closed or canceled and is really invasive. Thanks.
I understand this looks invasive, but .NET Framework is a Microsoft component and it has to be updated regularly for other programs to work properly, not just AOL Desktop Gold. You can continue to cancel or close the window, but at some point, you will need to update this specific component as well as part of your Windows Updates. Thanks for understanding!
-
Change favorites back to being alphibetical
How do I reset favorites to be automatically listed when saved in alphabetical order as it use to be? I want all favorites to be listed alphabetically not added to the bottom of the favorite listings.
Alphabetical sort is now controlled via a setting. This is set in the Favorites settings. To change this, click on Settings button on the toolbar, then in the Settings page select Favorites along the left side, then it should open up to the General tab. In the Sort By dropdown you can select A-Z
-
Unhappy customer
I have been with AOL a very long time !! I have never experience the unfavorable customer service i have received from live chat 2 times they just cut me off. second one messed up my aol that I have to delete each one by one . the other two just cut me off, I am asking if you no longer want me as a customer please tell me. I have been a customer every since aol came out and stand with you when all the other stared come. I am very disappointed in your service i have received in…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
-
AOL should win a prize for worst Tech support on the planet.
Have you ever had to call AOL Tech support? You get some terrible speaking, broken English lady in the Philippines who does not know either. Embarrassingly ridiculous ongoing AOL service. Hey AOL, that's the company you work for. So, this is the pinnacle of your career?
We're sorry to hear about your experience. It's certainly our expectation and desire that you receive the highest quality service when working with customer support. We're sad to hear that it sounds like you did not. Rest assured that we've captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
-
Email address for AOL to forward fraud. That way we can alert AOL of stuff currently circulating.
Most companies have a email account where one can forward, from their personal AOL account, to that company to report a suspected fraud email. Such as: abuse@AOL.com This would save a lot of time. PS What is user voice?
Hello there, please access this article for more information https://help.aol.com/articles/report-abuse-or-spam-on-aol
-
Telephone support
Your support service is horrid. Please have someone call me at 845 536 3189
-
Please check this article to find out how to protect from internet scams https://help.aol.com/articles/protect-yourself-from-internet-scams
-
Just got an email from AOL - Is it legitimate or not???
I just got the email below (copied) it was sent by sentesi@aol.com. Is this legitimate or not??? please advise asap!
AOL MAILPrior to AOL! Agreement
"Starting on November 10th, 2021, AOL! customers who have not updated their email account will no longer be able to log in to their AOL and through email addresses.
Customers will have to Verify their email address to confirm
Kindly click on the attachment to re-login and verify now! We apologize for any inconvenience caused.CLICK HERE TO VERIFY NOW
Thank you
Privacy | Copyright © AOL Inc, 2021. All rights reserved -
The “Check For Updates” option in the Help menu of the new AOL Desktop, will trigger the updates to download, but will not display a confirmation message when it is finished, as the updates are installed in the background. Keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload.
-
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
-
Update mailbox.
E mail says to update my mailbox. Sounds fishy. Is this legit?
Please check this article for more information about phishing scams https://help.aol.com/articles/protect-yourself-from-internet-scams
-
I want to keep my AOL as well as my favorites list. As of 10/20 I must change but I do not know what to do...please help me
How can I keep AOL and my favorites list after 10/20. I dont know what to do
If you are accessing your account through AOL Desktop Gold, webmail or AOL app there’s nothing to worry about.
- Don't see your idea?