AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
Our Feedback Policy has more on the policies that apply to your feedback.
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I want to keep my AOL as well as my favorites list. As of 10/20 I must change but I do not know what to do...please help me
How can I keep AOL and my favorites list after 10/20. I dont know what to do
If you are accessing your account through AOL Desktop Gold, webmail or AOL app there’s nothing to worry about.
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Please create a feature call PERMANENTLY DELETE ALL
Everyday there are so many junk emails, right now AOL only has Permanently Delete, but only ONE junk email at a time. It is very inconvenience and time consuming. Can you imagine how much time is lost or wasted by deleting ONE JUNK MAIL at a time?
Please add [ PERMANENTLY DELETE ALL ] that will take care all the problems and save time for all AOL GOLD subscribers. If such a program is on, I do not care how much junk mails in my box, all I need one push they all permanently gone forever, Does this make any…Thank you for your post.
To empty all of your Spam or junk folder at one time, you can simply select Delete all at the bottom when you are in the folder. It will advise you that you are permanently deleting everything from the folder. Click ok.
Thank you!
AOL Desktop Gold Support -
Looks like I am not the only one!!!!!! For your search: “Your rules cost me most of yesterday, my health and my day today!
Now on my own but after hours ++++ of tech help and a totally incompetent and bone == headed C.S. person who would not transfer me to Tech even though I have paid per month since 1085 for that help! and I was up until 4:30 AM this AM, and would not text me to verify me today to help me to get through the problems I had again today with AOL Gold since I had too many texts over the last 12 hours, with no matter that I would leave for an 8 day trip after tomorrow and needed…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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I spent 45 minutes on hold with two different people. The first just referred me to another who while trying to help me, dropped the call.
Hire people that know your software. The person in tech support did not know that your company has stopped separating emails from people in my address book and everyone else. So now, many of my important emails are going to the spam folder.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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AOL Desktop No Longer Opening
With Adobe canceling its Flashplayer and the latest Windows 10 update, AOL Desktop Gold no longer opens. Why am I paying to have the gold browser and its support features, if it's so old and has been so outdated for so long that a couple of much needed updates shuts the whole thing down. I'm now relegated to using Chrome to access my AOL emails.
Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.
If your browser crashes, please try the following steps to enhance your experience:
a. Edit > Select Footprints to Clear
b. Check the ‘Browser Cache’ box
c. Restart ADG
If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
d. Edit > Select Footprints to Clear
e. Uncheck the ‘Browser Cache’ boxWe would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…
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Windows 10 was updated and AOL doesn't display favorites in toolbar or save sites passwords.
Support already ended conversation without solving problem. Very disappointed in Tech support.
We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Please check this article to find out how to protect from internet scams https://help.aol.com/articles/protect-yourself-from-internet-scams
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Update mailbox.
E mail says to update my mailbox. Sounds fishy. Is this legit?
Please check this article for more information about phishing scams https://help.aol.com/articles/protect-yourself-from-internet-scams
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I have several problems and after 8 hours on the phone with you I still have the same problems
why can't your reps help me solve my AOL Gold problems?
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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I would like to be able to retrive my email and use my favorites
Make your service actually work. I've spent hours on the phone with your techs and reported the "BUG" numerous time with no solution.
I'm a VERY VERY LONG TIME PAYING CUSTOMER. Your lack of customer service is AWFUL!!!!!We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future
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I tried your offer to download AOL Desktop Gold for another computer when I did the question was do you want to cancel the AOL I have?
Why do you offer: Download AOL Desktop Gold for another computer. I tried and your question was: You already have AOL, down you want to replace it? I have two PCs and I thought the offer was for the second PC?
Please log in at mybenefits.aol.com or myaccount.aol.com on the other PC, and download AOL Desktop Gold.
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AOL GOLD the worst ever customer for 20yrs tried help 3hrs on hold disconnected 3 times finally got tech said call back in 24hrs !
Hire competent employees
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Official AOL Emails should be marked as such more clearly
Mark official AOL emails more clearly like they were before. They seem to have a slightly different color mail icon but previously the icon & the actual email when opened was clearly indicated as "Official AOL Email". Also if they are indicated as official AOL correspondence how do these emails sometimes end up in the Spam/Junk folder? In this day of so much spam it is important to know what is official.
Please check this article for more information https://help.aol.com/articles/what-is-aol-certified-mail
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i pay my monthly fee just waited over 30 min to get techinal help NO ANSWER IM ****** GIVE ME ALL MY MONEY BACK!!!!
stop charging if you dont get what your paying for ~
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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In order to disable the prompt, please follow these steps:
1. Open the AOL Desktop Gold and sign in.
2. Click on the ‘Mail’ menu on the top left.
3. Select ‘Mail Settings’ from the drop-down menu.
4. Uncheck ‘Confirm before deleting items’, and close the window (changes are saved automatically). -
We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Please send a report of this problem to our AOL Desktop team to have this investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from the drop-down menu.
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Ever since I went to AOL Desktop Gold I'm getting a lot of ad e-mails and **** e-mails and I'm not very happy about it!!
Ever since I went to AOL Desktop Gold I'm getting a lot of ad e-mails and **** e-mails and I'm not very happy about it, especially since I'm paying you. Also, there's no easy way to block these sites without opening the e-mail. Please respond with a solution.
The best way to resolve this is to mark the emails as “Spam”, that way you can train the spam filter to better identify unwanted emails in the future. You can also block specific senders by going to the Mail menu on the top left, and selecting “Block Unwanted Mail” from the drop-down menu, then adding the senders emails address in the Sender Filter’s block list.
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REMOVE THE 5 AOL ITEMS YOU HAVE ADDED INTO MY 'FAVORITE PLACE
REMOVE THE 5 AOL ITEMS YOU HAVE ADDED INTO MY 'FAVORITE PLACES' I SHOULD HAVE THE CHOICE WHAT TO PUT IN THERE-I AM AFTER ALL PAYING FOR THIS SITE AND YOU HAVE NOW CLOGGED UP MY LIST, PUT THEM ALL ON TOP, AND I CAN'T EVEN SEND THEM TO THE BOTTOM OF THE LIST OR DELETE THEM.
I DON'T CARE ABOUT OR USE ANY OF THEM. TAKE THEM OUT.Hello there, the default favorites cannot be removed.
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email changes
I keep getting emails to change my aol mail to a non-aol email application. Why am I paying for AOL Gold if I can no longer get my mail safely on it?
If you are using your account on AOL Desktop Gold, webmail or the AOL app then you can ignore the email. You will always able to access your account.
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