AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1085 results found
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Can't print images in email without downloading??
I'm still paying for a "Gold" subscription, but I'm beginning to wonder why. What happened to hte "KISS" principle that made AOL great? Everything that used to be easy, now requires "workarounds" to accomplish.
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50 spam emails a day
paying all this money every month to get 60 spam emails a day ...so sick of this ****
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The constant changes are clearly deleting many good features. If it is already available and it is used, why change it. More options needed
I want to access all mail like the past, page by page. I need to research previous responses constantly.
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I am paying $15.00 a month to use AOL, not be a beta tester
Either I can't get on AOL or my PC freezes after I do. I am paying $15.00 a month to use AOL, not be a beta tester. It is very annoying.
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How can I disable the new auto bulleting feature? Whether I use numbers or dashes, auto indent with bullets pops up. Grrr! Hate it!
How can I disable your new auto bulleting? I want to organize my emails my way, not how some AOL person thinks is good. Quit messing with stuff.
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not opening scan mail
When I write an email and attach a scan document into the email I cannot open the scan document to make sure I am sending the right document. I could always open it before, this issue of not being able to open it started about 4 weeks ago. I have talked to two service people, one said she would send it to another department, however, I never heard anything about it. Both time they took AOL of my computer and reloaded it. Both times it did not work. When I try to open the attachment it opens behind AOL. When…
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Can't access bank website
some bank website is working on ADG, some are not due to compatibility issue
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engineering techs AOL ICON CLOSING WILL NOT OPEN NOW! TWO WEEKS
engineering techs AOL ICON CLOSING WILL NOT OPEN NOW! TWO WEEKS BEEN ON PHONE WITH AGENTS..THEY TRIED EVERTHING FOR OVER TWO WEEKS ....jAN 10 TWO WEEKS!!!!!
This issue has been resolved in the latest version.
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EMAIL BAD REQUEST ERROR
EVERY ACTION SHOWS BAD REQUEST please try again in 5 minutes
reading
sending
deleting
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unblock incoming email?
How can I "unblock" incoming Walmart email on AOL Desktop Gold?
Any help appreciated.If an email has been detected or manually marked as SPAM, you should see that email in your spam folder. You can then move that email to the inbox of any other mail folder you choose.
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Why, when I click permanently delete on spam folder items, do they go to the recently deleted area instead of deleting them permanently?
Why, when I click permanently delete on spam folder items, do they go to the recently deleted folder instead of deleting them permanently? The box says they will be deleted permanently and asks again if I'm sure I want to do that. I click yes but they end up in my recently deleted. If it's in the spam folder and I click to permanently delete it then that's what should happen. It used to be that way and was wonderful.
Thank you for this feedback. We have a setting to make this change.
- Open Settings
- Click Mail (in the left column)
- Select the Advanced Tab
- Check the box: "Permanently delete mail I indicate is spam"
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quick print gone
Just had to install aol desktop gold on a new windows 11 computer. Unlike my aol on older computer, this new version does not have quick print option anymore. Why was this taken away, can it be put back. Quick print output is a bit different (and better) than doing through print/preview and takes less time.
Unfortunately, there is new functionality in Windows 11 that breaks our ability to do quick print. They are now pushing all print jobs into their own print preview window which doesn't work for many applications. We are working with them to try and resolve this issue.
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Blocked incoming mail....HELP!
I inadvertently marked Walmart and Humana mail as spam. Now I cant even receive mail from either which contains "verification codes" that I need to visit those sites. Is there any way to unblock those two sites from sending me email, appreciate any help, please?
Your email from senders you had previously marked as SPAM will be in your spam folder. Look in your spam folder and click the "Not Spam" button. You may have to do this several times in order to prevent the emails from going directly to spam but they will start to go to your inbox.
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Delete vulgar photos on welcome screen
Right now it's 2:31 am ET and I've just signed on to aol desktop gold. In the upper right corner there is a large ad by Temu. In the ad is a picture of a dish/tray/Godonlyknowswhat which is obviously in the shape of a man's genitalia. It's disgusting and I expect better of aol than this.
We have reached out to our partners with this concern and they have assured us that they will remove these types of Ads going forward. Please continue to bring this to our attention if you see OTHER ads that are of concern.
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This is one of the many ways that our membership security team keeps you safe. If we suspect that you may be the target of some type of bad behavior (phishing etc.) we will sometimes prompt you to pass some extra security steps before giving you access to your account.
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leave spam and recently deleted mail deleted
why after deleting my spam folder do to 3 to 5 days before. I delete my spam and recently deleted mail everyday. recently deleted and I delete them from there only to have them appear in 3 to 4 days later and when they reappear it is for 4 or 5 days that were previously deleted. This is very annoying.
We have investigated this issue and found that many times spam messages look very similar. This could be that multiple different messages are going to your spam folder that look similar or are identical, but from different email addresses.
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start up app
My AOL app won't open. I hae spent two nights with AOL techs who uninstall and install. Claim it works and I still can't get anywhere. Has there been an update from windows or microsoft that is interring??? All I see are ads to set up outlook which I do not want.
There was an issue with a Windows update that caused an issue similar to this. The latest update of AOL Desktop Gold should have addressed the issue. Go to Help -> Check for updates to make sure you are on the latest version.
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Next time you have an upgrade try not to have it affect access
A weeks ago on AOL a popup came up about an upgrade and I clicked it on and after that, I was not able to access AOL from the icon I have on my desktop. Your support team worked on this but when we kept trying to access it again from desktop again, it wasn't opening as it should
There was a Windows Update that caused an issue similar to this. This has been fixed in the latest AOL Desktop Gold update.
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Show SECURITY status of my AOL GOLD!
My idea is to... HAVE THE DATE of updates, within where it says "You are up to date". I know I'm up to date, but don't know what or when the UPDATE was?
You can always see what updates are in each version by visiting our Beta site by clicking on the "What's New" shortcut from the top of your favorite places.
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