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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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1034 results found

  1. We're glad you're here

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    Responded  ·  3 comments  ·  Mail  ·  Admin →
  2. Recognize your own email addresses

    I recently received an email from another AOL subscriber [diggeology@aol.com]. When I tried to respond to it, I received a "MAILER-DAEMON@aol.com" notice that "552: 1 Requested mail action aborted, mailbox not found"

    In case you're wondering [or even care] why people are leaving AOL in droves, here you go.

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    8 comments  ·  Mail  ·  Admin →
  3. writing email

    have "cc" box appear when I strike "write"

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    0 comments  ·  Mail  ·  Admin →

    We received a lot of feedback from users that wanted to see more space for the typing area of the email when they were typing so we collapse the rest of the write mail window to accommodate that. However, if you prefer to see the CC or BCC fields all the time, you can easily turn them back on in settings -> Mail -> General, near the bottom of the window. 

  4. it would be really,nice if: AOL worked. it bookmarks worked. you know: you click on a bookmark and the site you wanted, actually comes up.

    it would be really,nice if: AOL worked. it bookmarks worked. you know: you click on a bookmark and the site you wanted, actually comes up.

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    Responded  ·  1 comment  ·  Admin →
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    Responded  ·  1 comment  ·  Admin →
  6. for days my aol gold keeps freezing and saying not responding. I even spent money to have my computer refreshed only to have the exact same

    days of not responding aol gold. i do not use you tube so that isn't the problem. all of aol services did the same thing using the aol gold browser. what in the world is wrong with it. spent money to have my pc tuned up only to still have the same exact problem. love aol, but, won't keep it if these issues aren't resolve soooooon.

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    Responded  ·  1 comment  ·  General  ·  Admin →
  7. I'm receiving a lot of emails like this---Your xyz account has expired.

    I'm sure that most of the AOL customers are getting a big increase of these emails that are designed to entrap the poor unsuspecting (me included) into proving their credit card information to these thieves! Does AOL have a plan to help stop this predatory practice?

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    Our mail team is dedicated to delivering only the best quality mail while reducing the amount of spam that arrives in our users mailboxes. I will forward this mail to them, but please rest assured that we always do everything we can to eliminate these types of bad emails. 

  8. Aol desktop Gold

    Latencies-affected-11.1.4353

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    Responded  ·  0 comments  ·  Admin →
  9. Why are we not allowed to use any font we have downloaded on our computers in email? Why are we limited to only a few fonts to choose from?

    Why are we not allowed to use any font we have downloaded on our computers in email? Why are we limited to only a few fonts to choose from?

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    AOL Desktop Gold uses fonts that are available by default for most users. Fonts on any specific computer are only on that one computer, meaning, if you were to write an email using a custom font on your computer, it would not be the same font on the computer where a recipient is reading that email which could corrupt the view the sender was expecting.  

  10. how to block/stop emails from unknownsender@unknowndomain

    This address does not allow you to add it to your blocked email list.

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    0 comments  ·  Mail  ·  Admin →

    In some cases, you can click on "Details" on the read mail window. This will show you the coded header files and possible display the true email address where the email came from. You can then use this email address to block mails. 

  11. Can AOL change the InBox setting with the senseless OLD MAIL

    I hope someday that AOL will realize how disastrous the OLD MAIL feature is in the IN BOX. The email drops into the OLD box and if you do not notice it, you lose the email!!! It is one of the worst settings that I have ever experienced in my 23 years of using AOL!

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    0 comments  ·  Mail  ·  Admin →
  12. AN AOL GOLD SENT VIRUS WILL LOCK UP YOUR COMPUTER FOR NON-PAYMENT

    IF A CREDIT CARD PAYMENT TO AOL IS DECLINED, IN THIS CASE A $3.99 MONTHLY FEE, THE AOL GOLD PROGRAM UPON OPENING, WILL SEND A COMPUTER LOCK TO DISABLE ANY FURTHER MOVEMENT, ACTION OR NAVIGATION REQUIRING CUSTOMER TO Ctrl-Alt-Delete TO ESCAPE THE AOL COMPUTER LOCK. NOT ONLY IS THIS ACTION ILLEGAL BUT UNETHICAL. THIS ILLEGAL TACTIC FURTHER CONFIRMS AND DEFINES THE ONGOING UNIVERSE OF CORRUPTION IN WHICH AOL OPERATES.  HOLDING A PAYING CUSTOMER'S COMPUTER PRISONER FOR NON-PAYMENT OF A MONTHLY CHARGE IS DESPICABLE BUSINESS PRACTICE AND CORRUPT CORPORATE CONDUCT.

    THESE PEOPLE SHOULD BE SUMMARILY FIRED IF NOT PROSECUTED:  Tim Armstrong,…

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    1 comment  ·  Admin →

    If your payment was declined, you’ll get a pop-up saying that you need to update the payment, but it’s only blocking AOL Desktop Gold, not the entire computer. You can click on “I’ll do it later” which will close the screen.    

  13. New version 11.0.4121.0 is no longer compatible with Windows 7

    After spending more than 2 hours with live help, I was informed that the subject version no longer plays well with Windows 7 (embedded photos in mail crash the software and opening a file in desktop gold no longer works) As others have said, I like Win7 and don't like the later versions. The latest revision cuts out your Win7 users and I'm contemplating dropping my almost 30 year subscription to AOL

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    Responded  ·  0 comments  ·  Mail  ·  Admin →
  14. AOL GOLD CREATED NON-PAYMENT VIRUS

    AN AOL GOLD SENT VIRUS WILL LOCK UP YOUR COMPUTER FOR NON-PAYMENT
    IF A CREDIT CARD PAYMENT TO AOL IS DECLINED, IN THIS CASE A $3.99 MONTHLY FEE, THE AOL GOLD PROGRAM UPON OPENING, WILL SEND A COMPUTER LOCK TO DISABLE ANY FURTHER MOVEMENT, ACTION OR NAVIGATION REQUIRING CUSTOMER TO Ctrl-Alt-Delete TO ESCAPE THE AOL COMPUTER LOCK. NOT ONLY IS THIS ACTION ILLEGAL BUT UNETHICAL. THIS ILLEGAL TACTIC FURTHER CONFIRMS AND DEFINES THE ONGOING UNIVERSE OF CORRUPTION IN WHICH AOL OPERATES. HOLDING A PAYING CUSTOMER'S COMPUTER PRISONER FOR NON-PAYMENT OF A MONTHLY CHARGE IS DESPICABLE BUSINESS PRACTICE AND CORRUPT CORPORATE…

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    AOL Desktop Gold requires a subscription to use it. If you no longer have a current subscription the product will not allow you to sign on until you do have a current subscription. AOL will NEVER prevent or block anything on your computer. If you received a communication stating anything different, it is a scam. Please call 866-265-5070 and report it. 

  15. When I try to delete an email on my list of emails, it often just brings up the whole email or the next email.

    When I try to delete an email in my list of emails, it just brings the whole email up, or brings the next email up . Maddening.

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    Responded  ·  2 comments  ·  Admin →
  16. You can improve my aol if you will address the matter at hand that you will see in the below boc

    My idea would be this: For the people out there that want their aol icon either back on their desktop or either on their google desk top that comes up when u click on google, u are telling us to click on the icon beside the clock on the tool bar that says "expand'" I don't have an icon beside my clock that u can click expand, so, now what?

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    Responded  ·  1 comment  ·  Admin →
  17. Number of SPAM e-mails used to be displayed in "inbox" (same as for # new e-mails,old e-mails,etc). Please reinstate this feature.

    Reinstate display of NUMBER of SPAM e-mails. Tech told me that you have eliminated this.The number of old e-mails, new e-mails, drafts, etc. are all shown. I'd also like to know when SPAM has been received so I can remember it.

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    Responded  ·  1 comment  ·  Toolbar  ·  Admin →
  18. Make an easy way to delete SPAM with fewer strokes

    We need a" delete all " choice on the "recently deleted file". Now you have to choose the first file and scroll down and with the amount of spam out there this is a pain.

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    Responded  ·  1 comment  ·  Admin →
  19. Wallpaper

    AOL 8.0 allowed members change the background of the AOL desktop different designs like fire place, spring background images and also members could change the color of the toolbar. Please bring back this cool tool.

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    Responded  ·  0 comments  ·  Toolbar  ·  Admin →
  20. PLEASE REMOVE THE MICROSOFT.NET FRAMEWORD 4.8 POPUP FROM MY COMPUTER

    Can you remove and/or tell me how to remove the MICROSOFT.NET FRAMEWORK 4.8 popup AOL placed on my computer? It deactivates all forward progress unless closed or canceled and is really invasive. Thanks.

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    I understand this looks invasive, but .NET Framework is a Microsoft component and it has to be updated regularly for other programs to work properly, not just AOL Desktop Gold. You can continue to cancel or close the window, but at some point, you will need to update this specific component as well as part of your Windows Updates. Thanks for understanding!

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