AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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Change favorites back to being alphibetical
How do I reset favorites to be automatically listed when saved in alphabetical order as it use to be? I want all favorites to be listed alphabetically not added to the bottom of the favorite listings.
Alphabetical sort is now controlled via a setting. This is set in the Favorites settings. To change this, click on Settings button on the toolbar, then in the Settings page select Favorites along the left side, then it should open up to the General tab. In the Sort By dropdown you can select A-Z
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PLEASE REMOVE THE MICROSOFT.NET FRAMEWORD 4.8 POPUP FROM MY COMPUTER
Can you remove and/or tell me how to remove the MICROSOFT.NET FRAMEWORK 4.8 popup AOL placed on my computer? It deactivates all forward progress unless closed or canceled and is really invasive. Thanks.
I understand this looks invasive, but .NET Framework is a Microsoft component and it has to be updated regularly for other programs to work properly, not just AOL Desktop Gold. You can continue to cancel or close the window, but at some point, you will need to update this specific component as well as part of your Windows Updates. Thanks for understanding!
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AOL should win a prize for worst Tech support on the planet.
Have you ever had to call AOL Tech support? You get some terrible speaking, broken English lady in the Philippines who does not know either. Embarrassingly ridiculous ongoing AOL service. Hey AOL, that's the company you work for. So, this is the pinnacle of your career?
We're sorry to hear about your experience. It's certainly our expectation and desire that you receive the highest quality service when working with customer support. We're sad to hear that it sounds like you did not. Rest assured that we've captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Telephone support
Your support service is horrid. Please have someone call me at 845 536 3189
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Unhappy customer
I have been with AOL a very long time !! I have never experience the unfavorable customer service i have received from live chat 2 times they just cut me off. second one messed up my aol that I have to delete each one by one . the other two just cut me off, I am asking if you no longer want me as a customer please tell me. I have been a customer every since aol came out and stand with you when all the other stared come. I am very disappointed in your service i have received in…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Please check this article to find out how to protect from internet scams https://help.aol.com/articles/protect-yourself-from-internet-scams
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Just got an email from AOL - Is it legitimate or not???
I just got the email below (copied) it was sent by sentesi@aol.com. Is this legitimate or not??? please advise asap!
AOL MAILPrior to AOL! Agreement
"Starting on November 10th, 2021, AOL! customers who have not updated their email account will no longer be able to log in to their AOL and through email addresses.
Customers will have to Verify their email address to confirm
Kindly click on the attachment to re-login and verify now! We apologize for any inconvenience caused.CLICK HERE TO VERIFY NOW
Thank you
Privacy | Copyright © AOL Inc, 2021. All rights reserved -
Email address for AOL to forward fraud. That way we can alert AOL of stuff currently circulating.
Most companies have a email account where one can forward, from their personal AOL account, to that company to report a suspected fraud email. Such as: abuse@AOL.com This would save a lot of time. PS What is user voice?
Hello there, please access this article for more information https://help.aol.com/articles/report-abuse-or-spam-on-aol
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The “Check For Updates” option in the Help menu of the new AOL Desktop, will trigger the updates to download, but will not display a confirmation message when it is finished, as the updates are installed in the background. Keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload.
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We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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I want to keep my AOL as well as my favorites list. As of 10/20 I must change but I do not know what to do...please help me
How can I keep AOL and my favorites list after 10/20. I dont know what to do
If you are accessing your account through AOL Desktop Gold, webmail or AOL app there’s nothing to worry about.
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I tried your offer to download AOL Desktop Gold for another computer when I did the question was do you want to cancel the AOL I have?
Why do you offer: Download AOL Desktop Gold for another computer. I tried and your question was: You already have AOL, down you want to replace it? I have two PCs and I thought the offer was for the second PC?
Please log in at mybenefits.aol.com or myaccount.aol.com on the other PC, and download AOL Desktop Gold.
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Update AOL Gold Browser
AOL Gold browser needs updating. When visiting sites such as ebay, the cursor does not appear in the search bar for the site. Google and Firefox work fine. ONLY AOL Gold has this issue. Paying customers deserve a better product
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.
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Update mailbox.
E mail says to update my mailbox. Sounds fishy. Is this legit?
Please check this article for more information about phishing scams https://help.aol.com/articles/protect-yourself-from-internet-scams
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Please create a feature call PERMANENTLY DELETE ALL
Everyday there are so many junk emails, right now AOL only has Permanently Delete, but only ONE junk email at a time. It is very inconvenience and time consuming. Can you imagine how much time is lost or wasted by deleting ONE JUNK MAIL at a time?
Please add [ PERMANENTLY DELETE ALL ] that will take care all the problems and save time for all AOL GOLD subscribers. If such a program is on, I do not care how much junk mails in my box, all I need one push they all permanently gone forever, Does this make any…Thank you for your post.
To empty all of your Spam or junk folder at one time, you can simply select Delete all at the bottom when you are in the folder. It will advise you that you are permanently deleting everything from the folder. Click ok.
Thank you!
AOL Desktop Gold Support -
Looks like I am not the only one!!!!!! For your search: “Your rules cost me most of yesterday, my health and my day today!
Now on my own but after hours ++++ of tech help and a totally incompetent and bone == headed C.S. person who would not transfer me to Tech even though I have paid per month since 1085 for that help! and I was up until 4:30 AM this AM, and would not text me to verify me today to help me to get through the problems I had again today with AOL Gold since I had too many texts over the last 12 hours, with no matter that I would leave for an 8 day trip after tomorrow and needed…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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I spent 45 minutes on hold with two different people. The first just referred me to another who while trying to help me, dropped the call.
Hire people that know your software. The person in tech support did not know that your company has stopped separating emails from people in my address book and everyone else. So now, many of my important emails are going to the spam folder.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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AOL Desktop No Longer Opening
With Adobe canceling its Flashplayer and the latest Windows 10 update, AOL Desktop Gold no longer opens. Why am I paying to have the gold browser and its support features, if it's so old and has been so outdated for so long that a couple of much needed updates shuts the whole thing down. I'm now relegated to using Chrome to access my AOL emails.
Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.
If your browser crashes, please try the following steps to enhance your experience:
a. Edit > Select Footprints to Clear
b. Check the ‘Browser Cache’ box
c. Restart ADG
If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
d. Edit > Select Footprints to Clear
e. Uncheck the ‘Browser Cache’ boxWe would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…
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Windows 10 was updated and AOL doesn't display favorites in toolbar or save sites passwords.
Support already ended conversation without solving problem. Very disappointed in Tech support.
We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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I have several problems and after 8 hours on the phone with you I still have the same problems
why can't your reps help me solve my AOL Gold problems?
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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