AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1182 results found
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Time change on my computer
How can I change the time on my computer?
The instructions for changing the time on your computer can be dependent upon the version of your Windows Operating System. Please call one of our service technicians at 866-265-5070. They will be able to help you further.
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spam delete
Two agents told me AOL Gold spam deletes and goes into the recently deleted file. Not so for me and I have an AOL customer since the 1990's. This issue just started. I don't have time to delete spam mssgs then have to read and delete permanently out of my recently deleted email folder. Maybe it is time to cancel AOL.
There is an option in settings -> Mail -> Advanced -> to permanently delete mail that is marked as spam
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microsoft .net .8
has anyone downloaded the microsoft .net .8
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Can;t send mail , CANNOT DELETE OLD MAIL
Can;t send mail , CANNOT DELETE OLD MAIL
Please use the report a bug option in the Help menu. This will provide us with some extra logging in order to determine the cause and get a fix out.
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signing on to account
on one of my screen names it asks me to click on an approval for new terms of service. why does it not ask that for my other screen names? sounds to me like a hacking scheme
This is expected. We protect you from online threats by ensuring your identity.
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Your latest update takes me an extra 4 key strokes to delete email form Spam folder...THANKS
Why not try a beta test first?
Please elaborate on your report. There are several options for deleting emails from the spam folder. You can press the delete button the keyboard, right click and select delete or click on the delete button on the bottom of the mailbox.
If you feel that these are not working, please use the "Report a bug" option under the help menu. This will provide us with some additional logging information that will be crucial in understanding what is happening so that we can resolve it.
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AOL Mail
Highlight the next mail after a delete from new mail.
This has been fixed in the latest version. You should receive an update soon with the fix.
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email scam
Emails from clients I've known for years suddenly started showing up in scam folder months ago, and no matter each time i click on this is not scam, but when I leave then sign back in, it shows in the scam folder again. I called AOl and they said there was nothing they could do about it, which is a b.s. answer. Please fix this
Please use the option "This is NOT spam"
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AOL settings, Browser, Saved Passwords
I had a Remote hookup with a AOL support person yesterday afternoon 7/18/25. I was having problems logging on to a specific website (MSC Crusies.com) my Browser "Google Chrome" as my primary browser thru AOL/windows10 .Aol settings and Windows settings would just go blank and back me completely out of AOL and put me back on my main Windows10 home page everytime. Well anyway, the AOL Support person hooked me to the Remote operation mode. She tried several different operations. She also backed up my AOL Desk top and AOL and I thought AOLdata in my info. She then uninstalled…
We have identified the issue that was causing this and are working on a fix that will be delivered in an auto update
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dial-up plan?
Will I lose my aol browsing ability when my dial-up plan ends even though I havent used dialup connection for the past 25 yrs?
The end of life of the dial-up function will not impact any of your other services, benefits, or subscriptions. You AOL Desktop Gold, and or access to AOL Mail will NOT be impacted by the changes to dial-up.
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With latest update everything lags
With latest update everything lags. Took me forever to type this. Had to wait until a letter appeared to type another letter. Do you not test before you release a version? Also, getting not responding again!!! Please fix this.
Thank you for this feedback. We have found and resolved the issue. You should receive an auto update soon that will address this issue.
If you continue to experience this problem Please use the "Report a bug" option under the help menu. This will provide us with some additional logging information that will be crucial in understanding what is happening so that we can resolve it.
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No more second username with aol and not notified, lost all of my info
I've been with AOL since the 90's. I've always had 2 usernames to keep personal and work separate. I bought a new laptop Oct 2025, loaded in the AOL gold and now I cannot access my 2nd user name. All my info and saved emails gone. I googled the situation and see that since 2017 no more than one user name. Why was I not notified so I could start something new and keep my important info. Very upset with AOL. I had important things in that email folder.
You must use the export data from the settings menu on the old computer in order to copy of your mail saved on my PC.
All legacy AOL accounts with multiple screen names will allow all associated screenname to sign into AOL Desktop Gold.
There was a brief outage during this time. Please try signing in with all screennames again.
Also, please use the report a bug option in the Help menu. This will provide us with some extra logging in order to determine the cause and get a fix out.
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Service Issues
I an currently using AOL Gold as my email server. However, each time I login to my email I have to re-enter both my screen name and password; it is never saved. In addition, I can't add or aol won't remember a second screen name. I can not print emails or download, open, or print email attachments. I also cannot update contacts stored in aol. If I sign on from Microsoft Edge and go to aol I am able to do all the above but have to sign on separately for each screen name. After working with 4 aol technicians…
Please use the report a bug option in the Help menu. This will provide us with some extra logging in order to determine the cause and get a fix out.
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mail filters all not working
Have mail filters that all work
Please use the report a bug option in the Help menu. This will provide us with some extra logging in order to determine the cause and get a fix out.
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You only allow removal of three domains in spam controls
Please increase the number of domains we can remove.
We have sent this to the mail and anti-spam team for consideration.
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Sent later icon
reinstate the mail waiting to be sent feature in AOL that used to be available, that feature was previously on my aol software,
Mails waiting to be sent (draft emails) are available in drafts folder in your mailbox. There is a setting in the mail settings under the Advanced tab "Remind me at sign on if I have drafts" if you want the extra reminder.
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AOL Desktop Gold - deleting issue
I want to have option to continuously delete e-mails with out opening each e-mail. The blue highlight keeps on disappearing after I delete the previous e-mail
Please note : This was never a problem in many of the past years I have been on AOL. This is a New Problem.
Please use the "Report a bug" option under the help menu the next time you are able to reproduce this issue. This option will provide us with some helpful debugging information to help resolve the issue
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Block emails from UnknownSender?
Please block emails from UnknownSender
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The one thing you folks have to do is keep email working for gold paid subscribers. And you cannot even do that! So maybe try improving that
Make AOL email work and be reliable for paid subscribers or lose them to Google.
There was a large mail outage last week that impacted email. That issue is now resolved.
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Home Page information
List items about the USA, not UK!! Everything on my opening page is about the UK. I live in the USA and care little about the UK. Yet even the weather is listed for the UK.
Please use the "report a bug" option in the Help menu. This will send us helpful diagnostic information that we can use to find a solution to this issue. Please reference this report and describe the issue when submitting so we can reference this and note that is associated with your report a bug note.
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