AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1194 results found
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Why can't I use my finger print to sign in on AOL?
I use my fingerprint to sign in on Microsoft, my computer, and Google on this computer. This makes AOL outdated and almost useless in the fight against spammers and information thieves.
I have started using Google for my important mail. People send me mail to AOL, and I never receive it.
It's time for AOL to step into the Biometric era. Passwords are archaic.James E
We have brought this suggestion to the attention of the SIGN IN team. ADG uses the sign in methods available to us by this team.
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Delete content in "VIEWS" folder
Delete content in "VIEWS" folder
You can collapse this folder if you choose to.
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safe and saftey brawser and mail
How We can score our aol mail and vosice id With Higher seftey.
by the way i makes the two vactores and i put mail and phone number to safe it.
Go to settings and activate the premium security features within AOL Desktop Gold.
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it'd be cool to have a "Close this email" button on bottom next to "Mark Unread" for mail that's marked as unread...
it'd be cool to have a "Close this email" button on bottom next to "Mark Unread" for mail that's marked as unread...
The X on the mail form will close the mail.
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Time change on my computer
How can I change the time on my computer?
The instructions for changing the time on your computer can be dependent upon the version of your Windows Operating System. Please call one of our service technicians at 866-265-5070. They will be able to help you further.
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Get gid of the warnings at the top of email...now two layers for God's sake...NO wrnings!!!
Yellow and black boxed warning about opening top of every email opened...STOP this I don't need warnings...get on with it!!!
We are evaluating this suggestion based on other users. Either button will work in dismissing that window. Our goal to make sure that users are protected properly.
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the website findbride.com is not working
the website findbride.com is not working
We are not familiar with this site, but in our testing, it appears to load as expected. https://findbride.com/
Can you supply more information about what is not working
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Advertising on email
Why is there an advertising attached to my email panel? One day it's there the next it's gone. I pay a lot of money, get rid of it! My other email doesn't show the ads. Why is the fix applied to on and not the other. It gets in the way of reading my email. Very annoying for the price I pay.
Please call our customer service at 866-265-5070. Some AOL Accounts quality for Ad free. Customer service can help you determine if you are able to turn this feature on.
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Cloudflare Turnstile A verification tool to replace CAPTCHAs is not working,opening emails
Cloudflare Turnstile A verification tool to replace CAPTCHAs is not working,opening emails
Can you please supply additional information about which specific site uses this technology so that we can investigate further.
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Make it easy to get to the calender. Windows 11 is making things impossible. I like the simplicity of the AOL Calender but I have to search
Make it easy to get to the AOL calender and sync if possible, but I'll settle for being able to access it from the toolbar easily. I presently have to search online where it pops up and click on it from there. It opens to my account just fine and I'm using it, but NOT easy to get to.
Windows 11 calender is a mess and I gave up on it. It won't sync. Getting to it gets harder and harder and I've gone back after an update and my whole year calender was frigging gone. I had to rebuild…
KW Calendar will open AOL calendar
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spam delete
Two agents told me AOL Gold spam deletes and goes into the recently deleted file. Not so for me and I have an AOL customer since the 1990's. This issue just started. I don't have time to delete spam mssgs then have to read and delete permanently out of my recently deleted email folder. Maybe it is time to cancel AOL.
There is an option in settings -> Mail -> Advanced -> to permanently delete mail that is marked as spam
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microsoft .net .8
has anyone downloaded the microsoft .net .8
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Can;t send mail , CANNOT DELETE OLD MAIL
Can;t send mail , CANNOT DELETE OLD MAIL
Please use the report a bug option in the Help menu. This will provide us with some extra logging in order to determine the cause and get a fix out.
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signing on to account
on one of my screen names it asks me to click on an approval for new terms of service. why does it not ask that for my other screen names? sounds to me like a hacking scheme
This is expected. We protect you from online threats by ensuring your identity.
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Your latest update takes me an extra 4 key strokes to delete email form Spam folder...THANKS
Why not try a beta test first?
Please elaborate on your report. There are several options for deleting emails from the spam folder. You can press the delete button the keyboard, right click and select delete or click on the delete button on the bottom of the mailbox.
If you feel that these are not working, please use the "Report a bug" option under the help menu. This will provide us with some additional logging information that will be crucial in understanding what is happening so that we can resolve it.
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do not want the box to come up - "are you sure you want to delete that Email" it is time consuming and unnessary
do not want the box to come up - "are you sure you want to delete that Email" it is time consuming and unnecessary
There is a setting where you can disable this message. Visit settings -> Mail -> General and then uncheck the box to confirm when deleting mail.
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AOL Mail
Highlight the next mail after a delete from new mail.
This has been fixed in the latest version. You should receive an update soon with the fix.
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email scam
Emails from clients I've known for years suddenly started showing up in scam folder months ago, and no matter each time i click on this is not scam, but when I leave then sign back in, it shows in the scam folder again. I called AOl and they said there was nothing they could do about it, which is a b.s. answer. Please fix this
Please use the option "This is NOT spam"
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AOL settings, Browser, Saved Passwords
I had a Remote hookup with a AOL support person yesterday afternoon 7/18/25. I was having problems logging on to a specific website (MSC Crusies.com) my Browser "Google Chrome" as my primary browser thru AOL/windows10 .Aol settings and Windows settings would just go blank and back me completely out of AOL and put me back on my main Windows10 home page everytime. Well anyway, the AOL Support person hooked me to the Remote operation mode. She tried several different operations. She also backed up my AOL Desk top and AOL and I thought AOLdata in my info. She then uninstalled…
We have identified the issue that was causing this and are working on a fix that will be delivered in an auto update
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dial-up plan?
Will I lose my aol browsing ability when my dial-up plan ends even though I havent used dialup connection for the past 25 yrs?
The end of life of the dial-up function will not impact any of your other services, benefits, or subscriptions. You AOL Desktop Gold, and or access to AOL Mail will NOT be impacted by the changes to dial-up.
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