AOL Desktop Gold

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  1. Sign in
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    195 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    In order to disable the prompt, please follow these steps:
    1. Open the AOL Desktop Gold and sign in.
    2. Click on the ‘Mail’ menu on the top left.
    3. Select ‘Mail Settings’ from the drop-down menu.
    4. Uncheck ‘Confirm before deleting items’, and close the window (changes are saved automatically).

  2. Ever since I went to AOL Desktop Gold I'm getting a lot of ad e-mails and **** e-mails and I'm not very happy about it!!

    Ever since I went to AOL Desktop Gold I'm getting a lot of ad e-mails and **** e-mails and I'm not very happy about it, especially since I'm paying you. Also, there's no easy way to block these sites without opening the e-mail. Please respond with a solution.

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    96 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    The best way to resolve this is to mark the emails as “Spam”, that way you can train the spam filter to better identify unwanted emails in the future. You can also block specific senders by going to the Mail menu on the top left, and selecting “Block Unwanted Mail” from the drop-down menu, then adding the senders emails address in the Sender Filter’s block list.

  3. Clicking on a link for a Zoom conference breaks AOL.

    Found out this is a feature, not a bug, using the browser contained within AOL's ecosystem. Workaround is forwarding the email to another address or accessing AOL mail via the web. This is about security, I was told by a tech, but it's pain. Zoom is VERY widely used in these coronavirus days, so AOL, please get with it.

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into the issue you are experiencing.
    To do that, please follow these steps:
    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  4. REMOVE THE 5 AOL ITEMS YOU HAVE ADDED INTO MY 'FAVORITE PLACE

    REMOVE THE 5 AOL ITEMS YOU HAVE ADDED INTO MY 'FAVORITE PLACES' I SHOULD HAVE THE CHOICE WHAT TO PUT IN THERE-I AM AFTER ALL PAYING FOR THIS SITE AND YOU HAVE NOW CLOGGED UP MY LIST, PUT THEM ALL ON TOP, AND I CAN'T EVEN SEND THEM TO THE BOTTOM OF THE LIST OR DELETE THEM.
    I DON'T CARE ABOUT OR USE ANY OF THEM. TAKE THEM OUT.

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. AOL Client continues to be buggy --- WHY??? AOL 9.7 worked!! What is wrong?

    WHY do you keep screwing with your AOL client? It is slow and buggy as always. NEVER happened BEFORE this ** GOLD. When AOL was owned by AOL the company it worked great. NOW it is slow and sluggish. I have to re-start my computer to fix the issue. Restarting the AOL client does nothing. Can you fix this? I have an up to date PC that I built...super fast AMD processor....8gb memory.....Win 10 latest updates. Can you please respond? I have been with AOL over 20 years. I was a beta tester for many years in Northern VA where

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    34 comments  ·  Flag idea as inappropriate…  ·  Admin →

    To resolve the slowness and performance issues, please try the troubleshooting solutions below:

    1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues.

    3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications.

    In case you continue to experience performance issues, please call us at 1-888-265-3733.

  6. i am getting emails that DO NOT have my address on them how are they coming to me ???

    get you server fixed i am getting emails that do n ot have my address on them !!!!! i have screenshotted it where do i send it ????

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  7. Absolutely Ridiculous and Totally Irritating

    I have been trying to cancel my AOL Assist for months! Impossible to find it under Help because the AOL help link goes to a page that does not exist. (YES, I have all the program updates/grades). I finally get my Bank to give me the number of whose charging me and after several disconnects, find someone to help. However, the only way I can get refunded for the charge AOL did TODAY, is to get a free 30 day trial of AOL Assist. I have not used this service for YEARS and I am finally canceling it, WHY would…

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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  8. auto suggest

    Is it possible to turn off the autocomplete function of the toolbar? I DO NOT like the way everything I have searched for shows in a drop down box everytime I type into the toolbar.
    Previous versions of aol allowed this autocomplete function to be turned off.
    For privacy & security reasons... this should be fixed.

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    0 comments  ·  Toolbar  ·  Flag idea as inappropriate…  ·  Admin →

    Please try to clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

  9. Sign On Issues

    Right now, I have Gold version 11.0.2709 finally up and working. But if I close the browser, reboot or turn off my PC, then everything is lost and I can only get a new browser 11.0.2706 after signing on again, that has no mail, no favorites, no personal icons, can't use your File, Edit, etc. taskbar etc. It brings up the news and AOL search boxes only. Nothing else works or will open. Yes, I have checked "Password and Auto save" when logging in, but it doesn't matter. I uninstalled GOLD 4 times today, Then just now when I relogged…

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    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.

    If your browser crashes, please try the following steps to enhance your experience:

    a. Edit > Select Footprints to Clear
    b. Check the ‘Browser Cache’ box
    c. Restart ADG
    If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
    d. Edit > Select Footprints to Clear
    e. Uncheck the ‘Browser Cache’ box

    We would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.

    If your browser crashes, please try the following steps to enhance your experience:

    a. Edit > Select Footprints to Clear
    b. Check the ‘Browser Cache’ box
    c. Restart ADG
    If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
    d. Edit > Select Footprints to Clear
    e. Uncheck the ‘Browser Cache’ box

    We would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…

  11. Sign in
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.

    If your browser crashes, please try the following steps to enhance your experience:

    a. Edit > Select Footprints to Clear
    b. Check the ‘Browser Cache’ box
    c. Restart ADG
    If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
    d. Edit > Select Footprints to Clear
    e. Uncheck the ‘Browser Cache’ box

    We would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…

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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.

    If your browser crashes, please try the following steps to enhance your experience:

    a. Edit > Select Footprints to Clear
    b. Check the ‘Browser Cache’ box
    c. Restart ADG
    If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
    d. Edit > Select Footprints to Clear
    e. Uncheck the ‘Browser Cache’ box

    We would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…

  13. I get spam from Unknown Senders even though in my settings I have checked to hide and disable

    I have checked in my mail settings to hide and disable mail from Unknown Senders. I am still getting this junk in my Spam folder. Why doesn't hide and disable, hide and disable?

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback.
    Take control of your inbox by keeping your spam list up to date.

    1. Click the Spam Settings tab.
    2. In the box under “Block mail from addresses I specify,” enter the email address you want blocked.
    3. Click the + icon
    4. Alternatively, to remove the address, click the X icon next to the address you want removed.
    More info in this article: https://help.aol.com/articles/aol-mail-mail-settings

  14. Poor VIP CSR Support

    Called VIP support regarding OPEN Escalated case and CSR not very friendly. Requested to be taken off speaker phone or boom mike as I could hear co-workers in background LOUDER than her and told she couldn't do that. After a few minutes, I requested to speak to a supervisor and was IMMEDIATELY (as in not checking) told none was available. I will wait until I cool down before calling back.

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    0 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    Hello there. We’re sorry to hear about your experience. but we really do try to provide the best possible service we can for our users and are here to help, not hinder.  We genuinely apologize for anything that gives a different impression.

  15. Using Unread Button is Now Slow

    In the past, marking an e-mail Unread was immediate. Now, and for the past few weeks, it takes several seconds for the icon in front of the e-mail to change. Why is that? Can this function be returned to the prior speed? Thanks.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    To resolve the slowness and performance issues, please try the troubleshooting solutions below: 1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. 2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues.

  16. your checks as read mail appear at random when deleting e-mails..

    when I open an e-mail and and then delete it and start deleting other e-mail items the red check (read e-mails) randomly appears after I start deleting items.. It started over a month ago..Please fix this

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  17. What's wrong with the web site CBSNEWS.COM It loads then goes blank when you use AOL GOLD Does not do this with other browsers

    What's wrong with the web site CBSNEWS.COM It loads then goes blank when you use AOL GOLD Does not do this with other browse

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    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Try clearing the browser footprints. Here’s how: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. If you still encounter issues call us at 1-888-265-3733.

  18. why am i getting so much spam ?

    why am i getting so much spam ?

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    109 comments  ·  Flag idea as inappropriate…  ·  Admin →

    The best way to resolve this is to mark the emails as “Spam”, that way you can train the spam filter to better identify unwanted emails in the future. You can also block specific senders by going to the Mail menu on the top left, and selecting “Block Unwanted Mail” from the drop-down menu, then adding the senders emails address in the Sender Filter’s block list.

  19. need to send bulk e-mail because I am a member of the organization that does communication

    need to send bulk e-mail because I am a member of the organization that does communication

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    115 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Unfortunately, what you’re looking for is no longer offered in the current version of AOL Mail. If you’ve received a notification that a limit of the number of sent emails was reached or you’ve sent to too many contacts, you’ll need to wait before you can send more emails.

  20. Bogus AOL alert?

    Today I received a purported AOL notification that my account is being deactivated by AOL on 1/10. Please confirm that this is not true.
    Thanks, TH

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    1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
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