AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
397 results found
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Favorites Don't want to hear what we want to say about that subject!!
Everytime I try to post something about the Favorites you remove it and say it is merged with another post.You don't want to hear about the failure of the Favorites!! Again you don't want to hear what we want to say only you what want to post on here on not!!
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Open a new folder then you can move anything from the list into it.
Open a new folder in Fav. Places. It appears on top. Then you can click and move anything from the Favorite list into it.
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I HATE the new Gold.
What were you thinking. My favorites all gone! Why? Emails constantly coming up in bottom right corner when I'm trying to do something else. I do NOT need this! I know how to check my email. When I want to permanently delete I used to be able to "select all" and do them all at once. Now, one at a time? This whole new Gold is terrible! If it wasn't broke, why fix it???
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Drop down list of last 100 sites is horrendously incomplete
Clicking on the down arrow to the right of the address box USED TO produce a drop down list of the last 100 sites you visited. In this shameful AOL Gold "upgrade", it no longer does that. For some inexplicable reason, you get a drop down list of some randomly chosen previously visited sites. If they are not the last 100 (and they definitely are not), how on earth does that help me? And like I've asked about all the other aspects of AOL Desktop Gold which are WORSE than 9.8.2 - why on earth would your engineers have changed…
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GOLD FORUM
your closing of topics as duplicates when they are not + merging non related topics is doing nothing to repair multiple problems with gold - time to start listening to your paid subscribers + try to cure problems rather then censure them from public -
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desk top gold idea
your closing of valuable topics here aftery you respond with useless non working suggestions that have not worked in the past + do not work now , does nothing to fix the multiple problems that everyone has with gold - very frustrating to be paying for such poor performance - time to start listening to your paid subscribers + take actions on solving problems
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GOLD SUPPORT
starting in beginning of Dec. 2017 -
1- notified support about organizing favorites -
response - thats the way it is + can not + will not be changed
2 - at same time local news for location contained NO news for location , but contained news from 50 to 12,000 miles away - prior it contained news from local towns + area -
response - reset location , clear cache , cookies , etc . + restart -
- did not change - recontacted , NO response - contacted multiple times + received same scripted USELESS response or no… -
GOLD support is Totally INCOMPETENT + UNCARING
starting in beginning of Dec. 2017 -
1- notified support about organizing favorites -
response - thats the way it is + can not + will not be changed
2 - at same time local news for location contained NO news for location , but contained news from 50 to 12,000 miles away - prior it contained news from local towns + area -
response - reset location , clear cache , cookies , etc . + restart -
- did not change - recontacted , NO response - contacted multiple times + received same scripted USELESS response or no… -
AOL IGNORES CONSUMERS
over 1 month without specific local news for set location - no pertinent help from support at all - favorites now frustrating + NOT USER FRIENDLY - overall very poor site quality - no longer worth the price for paid subscribers at all -
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i can no longer scan documents to aol gold from my printer,scanner copies at work, I can scan to my GMAIL acct,
i was able to scan from august 2017 till dec 15.2017 then it stopped i could only scan and email to my gmail acct
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THE SAVE AND SAVE AS STILL NOT WORKING AFTER 3 MONTHS! THIS IS A SERIOUS PROBLEM! CAN'T ADD MORE THAN 2 NAMES TO FORWARD EMAIL!
BRING BACK AOL 9.8.2. I DON'T CARE IF THE SECURITY IS NOT AS GOOD. EVERYTHING ELSE WAS PERFECT I NEVER HAD A SECURITY PROBLEMS IN 20 YEARS. AND ADS ARE HARASSMENT OF THE FIRST ORDER. SHOULD HANG PERSON BY NECK FOR THIS **** OF THE OLD AOL.
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I am missing a Download later function on my mailbox. If I have a number of emails with attachments that I want to download and extract I c
I am missing a Download later function on my mailbox. If I have a number of emails with attachments that I want to download and extract I can only do them one at a time. Also the function always unzipped the file when finished downloading.
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TO FIX THE PROBLEM SOME HAVE WITH GOLD OFFER AOL 9.8.2 AS AN OPTION
TO SATISFY BOTH THOSE THAT DO & DO NOT LIKE THE ALPHABETICAL ORDER OF THE FAVORITE PLACES & OTHER REASONS, THEN WHY NOT OFFER AOL DESKTOP 9.8.2 AS AN OPTION & DO NOT SHUT IT DOWN !!!!!
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The Favorites list does not clear even if you close it and reopen - you still have prior selections highlighted. this has happened conti
IT STINKS in the favorites list -- cannot clear previous selections and when choosing new site to go to it will not go there but goes back to previous site. Also can close favorites and still the last site you were on is showing highlighted It has been reported and nothing done now for weeks. FIX THIS as it is so often used and most of time will not work as retains previously selected site -- even if that site has been closed HOW MANY TIMES DOES THIS HAVE TO BE REPORTED? do
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Stop forcing readers to read articles that require "next" to complete. I no longer read them!
I liked the old AOL that one could complete reading a featured article without having to click on "next' to complete. I refuse to read any of them that feature this forced method in order for you to present added advertising that I do not read anyway!!
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emails getting deleted
Why does my emails get deleted from present date back for a cople of months.
This happens every few months. I'm losing old mail
- Don't see your idea?