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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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8 results found

  1. auto suggest

    Is it possible to turn off the autocomplete function of the toolbar? I DO NOT like the way everything I have searched for shows in a drop down box everytime I type into the toolbar.
    Previous versions of aol allowed this autocomplete function to be turned off.
    For privacy & security reasons... this should be fixed.

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    1 comment  ·  Toolbar  ·  Admin →

    Please try to clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

  2. Wallpaper

    AOL 8.0 allowed members change the background of the AOL desktop different designs like fire place, spring background images and also members could change the color of the toolbar. Please bring back this cool tool.

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    Responded  ·  0 comments  ·  Toolbar  ·  Admin →
  3. Number of SPAM e-mails used to be displayed in "inbox" (same as for # new e-mails,old e-mails,etc). Please reinstate this feature.

    Reinstate display of NUMBER of SPAM e-mails. Tech told me that you have eliminated this.The number of old e-mails, new e-mails, drafts, etc. are all shown. I'd also like to know when SPAM has been received so I can remember it.

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    Responded  ·  1 comment  ·  Toolbar  ·  Admin →
  4. Windows 10 was updated and AOL doesn't display favorites in toolbar or save sites passwords.

    Support already ended conversation without solving problem. Very disappointed in Tech support.

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    1 comment  ·  Toolbar  ·  Admin →

    We apologize for the long hold time you experienced and we’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  5. Please add a Ship Icon to the inventory of Icons for the customized Tool Bar.

    Please add a Ship Icon to the inventory of Icons for the Tool Bar.

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    0 comments  ·  Toolbar  ·  Admin →
  6. We're glad you're here

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    0 comments  ·  Toolbar  ·  Admin →

    Try to clear the Footprints.

    Here’s how :

    a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.

    Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    In case you continue to experience issues, please call us at 1-888-265-3733.

  7. When I add the AOL CALENDAR to the toolbar it says "AOL MAIL"

    Make AOL calendar say AOL Calendar not AOL mail

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    0 comments  ·  Toolbar  ·  Admin →

    Follow these steps:

    1. Open the AOL Desktop Gold and sign in.
    2. Go to the Keyword (press CTRL+K): add a favorite
    3. In the ‘Search for a shortcut’ box type: Calendar
    4. Right-click on the calendar shortcut, from the list below, and select ‘Add to Toolbar’.

  8. Chat room on GOLD

    I am not able to use the ENTER button to send message in chat room. I have to hit the SEND button in the chat room for my message to appear. It would be better to able to hit the ENTER button. I was able to use the ENTER button before the last update.

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    0 comments  ·  Toolbar  ·  Admin →
    Responded  ·  Product Support responded

    In order to use the Enter key to send messages in Chatrooms, please follow these steps:

    1. Open AOL Desktop Gold and sign in.
    2. Click Edit on the top left and select General Settings from the drop-down.
    3. Click Chat Rooms on the left side of the Settings window.
    4. Check “Use Enter key to send message”.
    5. Close the Settings window, and the change will be automatically saved.

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