AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
Our Feedback Policy has more on the policies that apply to your feedback.
-
AOL gold freezes every day
Everyday AOL GOLD freezes up and I have to use Google. Why am I paying you to use your desktop if it does not work!! YOU SHOULD BE PAYING ME TO USE AOL GOLD!!! Don't force people to use this ****! FIX IT ALREADY!! I AM PAYING YOU 3.99 a MONTH SO IS EVERYONE ELSE!!!
1st rankedThank you for your report, our engineers are actively working on the issues you have described.
Please follow the steps:
1. Open AOL Desktop Gold→Export the data by going to Edit→General Settings→My Data→Export/Backup→Select the location for your backup and then Save→Click on “OK” without entering a password→Wait until the export finishes.
2. If AOL Desktop Gold does not launch or it freezes right away→Go to the search bar on the lower left corner on Windows and type “Run”→Type in the Run box the word “appdata” then OK→Click on “Local”→Go to “AOLDesktopData”→Right click on the folder called “db” and select “Copy” and paste it on the Desktop screen.
3. Then, go back to Local→Right click on “AOLDesktopData” and then select “Rename” and type in “AOLDesktopData1”.
4. Uninstall the current AOL Desktop Gold version by going to Control Panel→Programs and features (Windows 7) or Apps and Features (Windows 10).
5. Install AOL… -
What's wrong with welcome page?
I log in and get this ****!!!
Aceshigh71...
Profile
Mail
Downloads Downloads
Smartphone apps, free mobile apps, latest news on mobile applications and smartphones AOL App
A listing of all AOL sites, from A to Z Discover AOL
MyBenefits MyBenefits
ID Theft Protection ID Theft Protection
Travel Tips Travel Tips
Play hundreds of free online games Games
Favorites Favorites
Mapquest Maps
Tech Help Tech Help
PC Checkup PC Checkup
Live Help Live Help
Refresh
51° Vicksburg City or Zip
Change weather location
City or Zip
Mail
Aceshigh717
News
U.S. News
World News
Politics
Sports
Science & Tech
Entertainment
Celebrity
Movies …34th ranked -
aol really ** anymore. very slow,
aol needs to get on the ball. ** anymore. very slow. rooms not working 2 days now. might as well go out of business,
49th ranked -
64th ranked
-
What the he heck
What exactly is wrong with posting "United Negro College Fund" in a chat room ??
149th ranked -
Browser Related Issue
Follow up for the issue that i have reported 4days ago about not being able to utilize and have the reply button for the craigslists.com. Please have it fix as the issue started since 01/27/2019. Please provide me a feedback if possible as this is a work related website for me and it's not satisfying to know that it's available in AOL Desktop Gold. Thanks.
85th rankedWe apologize for the inconvenience this has caused you. The engineering team is aware of this issue, and is working on a solution. Thank you for your understanding.
-
Calendar Look Back
Calendar Only allows a 2-1/2 year look back on a rolling basis.
How about at least 5 yrs ? 10 yr look back even better.
131st rankedWe are aware of this and we are working to resolve the issue.
-
GRAY BAR APPEARS OVER CHAT BOX
WHEN I GO TO A CHAT ROOM IN THE CHAT COMMUNITY, THE CHAT BOX WHERE YOU TYPE IS COVERED WITH A GRAY BAR. THIS DOESN'T HAPPEN UNLESS YOU MAXIMIZE THE CHAT WINDOW. THE MINUTE YOU MAXIMIZE, THE GRAY BAR APPEARS COVERING THE CHAT BOX WHERE YOU TYPE. CAN YOU PLEASE FIX THIS?
253rd rankedThank you for bringing this to our attention. The engineering team is currently working to resolve this.
-
199th ranked
We are aware of this issue and we are working to resolve it.
-
Cannot use gmail without constant refresh
gmail is compromised and requires constant refreshing
176th rankedWe are aware of this issue and we are working to resolve it.
-
While writing an email, my font is "Segoe ,," yet it is not in the font list..
When I pasted other text into the email, it pasted in as my default "Comic Sans MS". There was no way to change it to match the "Segoe" font...
If you can identify a script, why can't you allow us to use it???
131st ranked -
Not so much an idea, just a wrong error msg.
When clicking on an image in an email.. (not sure if attached or embedded, as shows both names at bottom and image in the email)
Got on twice on two different images..I get a web page with this error msg.
GAH!
DEFAULT Report ID: webjas-vae192-20180622-224942-
Service Error
There was a problem handling your request. An unspecified error has occurred.Yeah, I know, I shouldn't click on embedded images ;-) ..
149th rankedThank you for your feedback. Our engineering team is currently working on fixing this issue.
As a workaround, you can right-click on the attachment preview and select “Save image as” in order to save a copy of the image.
-
INSERT LINK :-(
1) ... INSERT INTO EMAIL "LINK" FROM A WEBSITE
IS INSERTED IN ANY ALREADY OPEN EMAIL PAGE,
WHAT A ****?
IT SHOULD OPEN IT'S OWN NEW EMAIL PAGE?2) ... WHO ARE THE DEVELOPERS AND FROM WHAT COUNTRY,
YOU CAN TELL RESPONSES, THAT DEVELOPERS, ARE FOREIGNERS,
WHO DO NOT UNDERSTAND AMERICAN'S HAVE A VERY LOW TOLERANCE FOR INCOMPETENCE & ERRORS!3) ... YOU HAD A PERFECT EXAMPLE OF A WORKING PERFECTED AOL 9.8 VERSION !!!!!!!
WHY NOT SPEND A MONTH EXPLORING= "USING IT" AND THAN JUST COPY IT. E-X-A-C-T-L-Y4) ... TAKING A YEAR TO CLEAN UP BETA VERSION AND…
199th ranked
- Don't see your idea?