AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
365 results found
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Why can you not sent mail and save it to be sent later? When you try this it wants you to sign in!!
Why can you not sent mail and save it to be sent later? When you try this it wants you to sign in!! This is so stupid!!!
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email system
go back to the old email system. Now email comes up in a small window and you have to double click to read an email. Then the email comes up in an even smaller window and there is noway to enlarge them and stay enlarged for all the emails. This system stinks. Go back to the old system.
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Search mail feature!
When I search for a particular email address, I want mail "from that one person". I now get ALL the emails that this person was included in, such as in 'group' emails, like my Lions club. Some of those people also send me "personal" emails and I want to be able to search for the one particular email from that one particular person. This is how this "search" used to work and how it SHOULD work. Please switch this feature back to how it was...it is driving me crazy!
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e-mail header and footer printing
Appears new AOL Gold update now prints a header (ie date and subject) and a footer (ie mailbox and page) when you print an email and the only way to turn off is to use print preview first and turn headers and footers off which is very time consuming but necessary to avoid the juvenile and unprofessional headers and footers from being printed by default. Better to have such headers and footers to be turned off by default. Otherwise, AOL Gold should be like AOL Online where the e-mail header contains a list of the files attached and only adds…
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what have you done to the mail, it is terrible.
don't like the mail process, it is terrible.
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SAVING an EMAIL
Evidently the "SAVE" on the bottom border is not working..
here is the response to me from Product Support ..
(Why isn't there ONE PLACE to learn all the FEECHURS ?!?!?!You can now save a copy of your emails as a PDF or Text file on your computer, which can be accessed outside of the AOL Desktop Gold.
To do this, open an email from your mailbox, then click on File on the top left and select Save from the drop-down menu. You can type a name for the file in the “File Name” box, select the location where…
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Why do you keep old mail on file that I have permanently deleted? As much as 4 or 5 days ago.
If want to delete a bunch of mail at one time: go to "EDIT","SELECT ALL". All mail will be highlighted to be deleted.
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Get rid of ALL Advertising on the Email pages - reading - writing - and downloading!
Get rid of ALL Advertising on the Email sidebars - when reading - writing - and downloading information! It is not only annoying; it is harmful - medically to anyone with seizures, epilepsy, or Migraines! First, it was the Target ads; now, it is the Progressive/Geico insurance ads and Money-making scams that not only pop up Once - they Continue to pop up repeatedly over and over again - EVEN when you have said the ad is not of interest; inappropriate; or seen too many times!
I have opted out. I have complained to the FCC. I have a medical…
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Store emails on our PC rather than on AOl Desktop Gold.
AOL tech support reinstalled AOL desktop gold on my computer. All of the emails that I had saved under the folder "save on my PC" from August 2017 to present were not there. I have contacted tech multiple time since discovering this issue. Many were not able to understand the problem. The last person understood the problem and told me that the email files were not saved on my PC but rather on AOL Desktop Gold. He believed that the files were still there someplace but that the tech support personnel in his office had no way of knowing were…
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recently deleted option is missing form mail>drop down menu
in old aol>one went to mail on the menu bar>got a context menu>and recently deleted mail option was available to go to that mail folder.
in aol gold the option of recently deleted mail is not available and must be reached by using read>then going to the left side window to select recently deleted mail. -
Improve Account Verification
ACCOUNT VERIFICATION
Improve your account verification process! I recently bought a new computer, installed AOL Desktop Gold and then you folks wouldn't allow me to use my email and sent me a verification code for security purposes at my recovery Gmail address. I entered the verification code into AOL Desktop Gold and instead of just accepting it and bringing me to my AOL email, a pop up appeared insisting I secure my account and reset my password. What's the point of a verification code to a recovery email address if you're going to force me to reset my password anyway?… -
aol mail
put the mail back like it was and quit screwing everything up. You'll could ***** up an anvil with a banana peel. I am getting tried of paying for this ****.
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Format control of emails page
I want to see and control more emails at once than the new gold allows and show only what I want to see
On aol anywhere I can
- change the size and adjust how many emails show up on the list
- use one hand and click on the side boxes to delete a large number of emails as a first run through
- not have all the icons take up a quarter of the page -
email
it takes time to load the email in desktop gold i go to read on the upper left corner and then it takes longer than usual to load. AOL tech support already reinstalled and checked task manager on computer but issue still persists.
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background
YOU RIP OFF CHAGING ME $ 7.99 A MONTH & I STILL 'CAN'T' PUT A BACK GROUND INSIDE AN E-MAIL !!!!!!!!!!!!!!!!!!!!!!!!!!! AOL,OATH,YAHOO,VERIZON,MICROSOFT & GOOGLE IS GETTING ALL OF OUR INFO BUT UR STILL SCREWING US OVER ON THE "BASIC" FEATURES WE HAD BEFORE !!!!!!!!!!!!!!!!!!!!!!!!!! ***** U ALL @ AOL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DON'T FORGET TO DELETE MY COMPLAINT SINCE U CAN'T HANDLE THE TRUTH
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********* software
Need to go hire some 10 year olds to straighten out this ********* SYSTEM.
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The most recent update to AOL seems to have made an undesirable change to Spell Check. In the past, Spell Check would identify and hilight p
Fix spell check so that it only highlights potential errors when sending an email (as it used to do), instead of highlighting each and every word for my review. This change seems to have been made automatically in the most recent update to AOL, and cannot be rectified by either myself or your customer support technicians. According to the technician, this will have to fixed in another update. Please accomplish this ASAP. Thanks.
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Word limit Bomgar rude
What is the word limit here.
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The new download manager
I want a Manager I can put multiple documents into and download at one time into a folder I choose. This new one is no help to me as I open many emails with puzzles attached. I do not need to organize my downloads the way this new one is set up. and I really want to choose where to put them because I do not want to use my download folder for regular mail items. you need to tweak this new manager to make it more user friendly
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send out emails to those of us who pay for the desktop service when things change. For instance, you just changed how you show email coming
AOL has made changes to the way mail shows in the mail box, without notification to those of us who pay the $4.99 fee. Please send out notifications so we know these are 'changes' and not 'glitches'. We had to submit a 'bug' to find out this was new. It's alarming to see changes and not know if it's broken or working as designed.
- Don't see your idea?