AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
225 results found
-
The Envelope icon on the start up window on both sides on the right hand side top corner and on the left hand side is not working anymore
The Envelope icon to open up the email on the start up window on both sides on the right hand side top corner and on the left hand side is not working anymore.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
mail screen clutter
When I read and close an e-mail, I have to close out of mail completely and get back in to read another e-mail. If I don't, although the e-mail I'm closing does go away, it is replaced by solid blue covering the rest of the mailbox. THIS DOES NOT HAPPEN WITH MY GOOGLE MAIL ACCOUNT or any other application.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Why can I only see a limited number of the emails in my inbox?
Desktop Gold will only let me view a very limited number of new and old emails, though I have many more. I have to go to Google and aol.com to read and deal with the rest. This is annoying, as I am paying a monthly fee for more convenience and help.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Big Graphic change in Email
As a member of several graphic groups, we have always been able to see all graphics included in the email. Now all of a sudden you have completely changed it. As usual without a warning or explanation, you are making us work much harder and take extra steps!!! Why is it that it appears to be your goal to take all the good and popular things we've enjoyed for years away and make things so difficult..... WHY???
can't you return the way we showed our graphics just a week ago??If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
WHY is most of my mail going directly to the deleted file ??
why is a lot of my mail going directly to the deleted file I have been with AOL since 1995 and getting very disappointed with AOL
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
When I click on an email everything comes up but the actual email that is in the box and that is black, can you tell me how to correct this
When I open an email the box comes up but the actual email in the box is black with nothing showing. How can I correct this?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
EMAIL SERVICEEEEEEE GOES BLANK THIS IS TERRIBLE COSTING ME!!!
About every 3-4 days my email goes blank white and when mine is like this my neighbor has email
When I have email he does not have email
Please get the new aol gold auto download now
I am a realtor This is costing me money I pay you welllllIf the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
my inbox isn't working
my emails aren't coming into my inbox. Only my sent box is showing my emails. This is a pain!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
mail is not opening today for over 30 mins
mail is not working at all this morning
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Because of a recent rash of spam emails I recently clicked on a mail setting of allow only email from my contact list
Because of a recent rash of spam emails I recent;y clicked on an AOL mail setting of allow only email from my contact list but it has not taken effect...WHY!
Please give us a call at 1-800-827-6364 and one of our technician will assist.
-
I cannot view my email or spam in AOL Gold. I have run iexplore which has worked in the past , but now it does nothing.
I cannot view my email or spam in AOL Gold. I have run iexplore which has worked in the past , but now it does nothing. I have to get my email via my phone, but now I am getting messages from AOL that may not work after October and want me to do some app upgrade on my android to continue, I pay 16.99 per month for your service but only use it for mail.It may be better if I go to gmail for free.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
My "WRITE" icon has disappeared. I can get no AOL help! Please restore it.
By actually listening and responding. Please restore my missing "WRITE" icon! One day it just disappeared.. Thank you. The Rev. Wm. Hill Brown, III
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
the ADG is on german language
ADG is on german language
Please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Mail and mailbox slow to load
Last update has broken the mailbox. Messages in folders are extremely laggy - slow to load, load out of order and then reload, deleting messages is slow - everything was working great and now it's a mess.
The spam folder has had an issue for awhile. Clicking on "this is not spam" causes the message to disappear completely. It does not get transferred to the inbox.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call at 1-888-265-3733.
-
The print on my emails is very light. I do NOT want to use bold. I wrote about this before and it was fixed. Now the print is light again
The print on my emails is very light. I do NOT want to use bold. I wrote about this before and it was fixed. Now the print is light again
Please give us a call at 1-800-827-6364 and one of our technician will assist.
-
ADG mailbox
The mailbox is not showing the actual picture in the content/body of an email, however, it's working in the webmail
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
when i open an email with a video link a pop up window opens stating that i need to download flash player. Flash player is already installed
when i open an email with a video link a pop up window opens stating that i need to download flash player. Flash player is already installed on my machine. I have downloaded flash player over 20 times, i have reloaded desktop gold, I have cleared my cashe and I cant get the STUPID message from popping up and blocking access to my email. Please REMOVE the predatory flash player script from desktop gold.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
-
I can not get my emails
I can not open my emails this happening more and more
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Email will not allow a save on my PC. Have to exit and bring up AOL again.
Email will not allow a save on my PC. Have to exit and bring up AOL again. Many other AOL buts; thinking of dropping it for another Email service.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Why is it I report a problem, and nothing is done about the problem, or not even told why there is the Problem. My mail says I have 106 mail
Fix my mail to where I can see all, so I can read them all.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
- Don't see your idea?