AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
332 results found
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get rid of that ugly yellow highlight you installed on 3/24
get rid of that ugly yellow highlight on email
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Your Suggestions Don't Work...NONE OF THEM.
Here's what you have suggested:
"Hey,
Wanted to let you all know that you now have the ability to block mail from unwanted senders. Please click the link here to learn more: https://help.aol.com/articles/keep-your-inbox-clean-by-blocking-unwanted-mail-in-aol-desktop-gold
Sincerely,
AOL Product Support"I have been an AOL subscriber for more than 40 years, probably longer than most of you current staffers have been alive. Rest assured that by now, I KNOW how to block spammers. The only trouble is, none of your suggestions works anymore.
Are you really serious about blocking spam/phishing, or are you only interested in filling every available space on a given…
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You have a section where you can block emails and sites but you don't have one where you can allow sites.
You have a section where you can block emails and sites but you don't have one where you can put the "Good" sites you don't ever want to go to SPAM. Other browsers have that. AOL does not. Any chance we can get it?
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Changes in handling emails
I am very disappointed in the new way that new mail is handled. When I open mail it no longer gets a red check but immediately goes to old mail or disappears completely before I can even read it. I was told that this is due to recent updates of AOL Gold Desktop & can not be changed.
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RE: GOLD AOL Why in the world would I have 50 emails in the "New" category and 428 emails in the "Inbox" category???
If I have 50 emails in the "New" category and 428 emails in the "Inbox" category what is the point. The "Inbox" has not only the "New" but it also has items I have deleted. If I deleted items, I would think those should be in the "Deleted" area...not in a unnecessary category titled "Inbox". Get ride of Inbox and just have New, Deleted, Spam, etc. The "Inbox" is not necessary if there is New and Deleted.
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VIEWS FOLDER
PLEASE ALLOW US TO MOVE OR DELETE THE NEW "VIEWS" folder that's now appearing in our FOLDER list. It's not useful when people are already using folders to manage their mail. It's cumbersome in that it has to be closed whenever logging into AOL.
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HOT Fixed! - in some cases ad covers list of mails Still covering emails
Still covering emails
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SPAM
You provide nice ability to direct designated Emails to Spam. Why not provide an option to automatically delete it. I get as many as 60 a day from a known Addresses, but now I have to scan Spam just in case something I want to see is imbedded among the known to be Spam. Just let me delete kno· Product Support (Admin, AOL) responded
Hey,Wanted to let you all know that you now have the ability to block mail from unwanted senders. Please click the link here to learn more: https://help.aol.com/articles/keep-your-inbox-clean-by-blocking-unwanted-mail-in-aol-desktop-gold
Sincerely,
AOL Product SupportYou missed the boat…
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AOL's email ***** up
Your new app for phones is disgusting. Go back to the old app that does not lead the person a news feed and other ****. When someone is on their phone they wish to check their email, not see your news feeds. Or at least on the new app give the user the ability to direct the opening page so they don't have to go through the news page. I know that it is probably a money making issue for AOL but please have some concern for the folks that use the app.
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The updated revision of AOL has some terrible changes
When responding to an email the FONT is NOT CLEAR like before ...
It is NOT the FONT that I choose to reply....
The Tech stated that it was changed by the UPDATE ....
This is NOT satisfactory and needs to be reversed to a clearer FONT.In addition .... when deleting an email the response is another windows asking if I want to delete the the email ..... THIS IS REDUNDANT .....
The tech stated this was changed with the updated version ....
PLEASE REVERSE THE CHANGES .....DO NOT LIKE THE CHANGES BECAUSE IT TAKE EXTRA CLICKS AND WASTING…
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AOL's Algorithm is Still Highly Inadequate
I again had a comment that AOL said has to be reviewed. How many times are you flagging because of a word but is a comment that intended to not be negative except in calling a spade a spade. Words need to be examined based on content in which they are used. If your using AI, you can enhance your algorithm almost without limits. If AI can be used in helping to predict complex areas of inquiries, your algorithm can do better! ! !
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Double Line Spacing
When I compose an email and send it, sometimes the lines get double spaced on the "sent" email. This has only started happening in the May/June 2023 time frame. Please correct this issue. I have contacted AOL Tech Support, and they have not been able to help me. Please Help!
This is often caused when copying and pasting from applications like MS Word etc.. These applications often contain invisible code that when copied results in double spacing and other odd behaviors.
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AOL problem today
No matter what i do AOL says they are having problem with this activity. All day so far.
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Please Bring Back Ad-Free Paid Option for Desktop Gold
Back when AOL still offered Advantage Plans, there was a little-known bolt-on called "Ad-Free Desktop Gold". It was unrelated to the Ad-Free Mail that works to remove ads from webmail. Since the new plans rolled out, there is no way for a Desktop Gold member to pay for having no ads in their Desktop Gold client. I've tried each Premium plan to test this, and I've spoken with Support - they have confirmed what I'm saying is true. If AOL could please bring back the Ad-Free option for Desktop Gold, I'd buy it tomorrow! Thanks :)
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Desktop Gold Mail
Why do you have to keep fixing things that aren't broke. Can no longer use previous or next when reading mail. Have to close out the individual mail and then click on the next one. When you close an individual mail it goes automatically into old mail. Please fix this problem.
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Attachment Issue
{{ ts }} > done
Preview document (doxc )
PDF file WORKSVersions: 11.1.4392
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When expanding a folder, the pfc goes to the top.
In previous versions of AOL Desktop and AOL GOLD, when expanding a folder that has a sub-folder, it would stay at that location. Now it goes to the top and one has to scroll back down to select the sub-folder. This needs to change
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Forwarding emails to yourself Strips Link Functionality:
Don't know if anyone else is experiencing this, but when forwarding a "your item has been shipped" email from Amazon, AOL strips the link functionality from the orange "Track Package" button in the body of the email. Very annoying, can this be fixed please?
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ads
Advertisement for discount on Pizza ....and low and behold there is a picture under the advertisement of a man on the toilet with a horrible look on his face. Why should I have to look at that!? I am sure your Pizza advertisers would be thrilled to see their product with this other ad. How sick is that...disgusting....please be more judicious in pairing ads.
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This new [Unsubscribe] next to the From line of the email - why is it there?
It isn't on every email I receive. Some members of many groups I belong to have it in their emails to me and others don't. Why would I unsubscribe from a private person's email? If this is AOL's way of trying to do the "Do Not Call" list for spammers, isn't it just telling them our email addresses really exist. I learned years ago to NEVER reply to a spam message - isn't that what the unsubscribe would do if a spam message was in with our regular messages?
- Don't see your idea?