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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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357 results found

  1. AOL mail "image editor", restore it to its former self.

    Stop screwing around with AOL mail "image editor", cant do anything now but increase/decrease size of image and it sux, please restore AOL mail "image editor" now. If it aint broke dont fix it, but instead you took away our whole image editor.

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    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  2. Email automatically going to "old email" while reading it

    When I open up an email and while I'm reading it the email is automatically sent to "old email". There are times when I want to keep that email as "unread". I don't like that it automatically goes to "old email" and then I have to go and find that email in "old email" and then mark it as "unread". I want to decide where it should go. It used to be that after you read an email and logged out of email, it was then that the emails would go to "unread". Please bring that back. If I have…

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    Reviewed  ·  5 comments  ·  Mail  ·  Admin →
  3. get rid of that ugly yellow highlight you installed on 3/24

    get rid of that ugly yellow highlight on email

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    Reviewed  ·  223 comments  ·  Mail  ·  Admin →
  4. blue highlight is too dark to read email title

    blue highlight is too dark to read email title in list of email titles

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    Reviewed  ·  1 comment  ·  Mail  ·  Admin →
  5. mail

    AOL Gold Mail - you've changed the access to cc: and bcc: in write mail. Please restore the version that displays the cc: always WITHOUT requiring the click on th elittle (little seen) box at the upper right of "write mail".

    It would be VERY HELPFUL if AOL would send a "Heads-Up_ to users when feature changes are made. As is we have to stumble across or Search for them on our own. Be more Customer Sensitive.

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    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  6. Please stop putting the OLD in the MAIL FILE...I lost a piece of mail recently and time overlapped and I lost an important contact informati

    Please get rid of the OLD in MAIL...I recently lost a very important contact because the email dropped into the OLD and I had it cut off! PLEASE do away with the OLD MAIL folder!!!

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    Reviewed  ·  2 comments  ·  Mail  ·  Admin →
  7. I coulnd't write a message into Chinese characters

    I Couldn't write a message into Chinese characters
    I could write a subject with Chinese character using a Pen pad but I couldn't write directly on the body message. I had this settings before but now it's not available no more.

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    Reviewed  ·  2 comments  ·  Mail  ·  Admin →
  8. no censorship

    No censorship

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    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  9. Please delete the OLD from the NEW MAIL..

    Please remove the OLD from the NEW MAIL box...I have lost two emails recently because of this...and it is very DIFFICULT!!!

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    Reviewed  ·  2 comments  ·  Mail  ·  Admin →
  10. Sort Contacts in Address Book Alphabetically

    Our AOL contacts should be sorted alphabetically, or give us the ability to sort our contacts alphabetically.

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    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  11. Add send only address option to Desktop Gold

    AOL WebMail has an option to set "send from" with addresses other than @aol.com.
    Since we are paying for Desktop Gold, we should be getting all the features of the free service.
    Please add this to Desktop Gold!

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    Reviewed  ·  1 comment  ·  Mail  ·  Admin →
  12. Worthless "View" section in mail

    The "Views" feature is not helpful and automatically filters items that I do not wish to have in multiple places. The most critical issue is the "subscription" area which automatically saves the companies that contact me. The "unsubscribe" feature does not work, therefore I would have to contact each company individually which is very time consuming. I do not like the "View" feature for any function.

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    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  13. Expand the number of spam addresses individual users can block

    As of now I have blocked 1000 different spam addresses which is the maximum number of addresses an AOL user can block. If AOL isn't going to stop this stuff from coming in then you need to give us unlimited ability to block it ourselves. While we are on the topic, how is it that the AOL email algorithm can't identify an email addresses like "375536982@digi.y4y.44zaiwang.com" and "Casinco@rompuy.assemblozov.jp.net" as spam and block it upfront?

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    0 comments  ·  Mail  ·  Admin →

    Many spammers use an email address only one time to send many spam messages. Adding every email address that you receive spam from is not the best method of reducing the amount of spam you receive.

    We suggest using the "Report as Spam" option when you encounter spam email message. This will send that message and all of the related information about the message (sender information etc.) to our Anti-Spam department where it will be analyzed by several pieces of information including the number of users who reported it as spam which will help us handle similar spam messages appropriately before they even reach your email box. 

  14. Save me time!!!!!!!!!!!!!!!!!!!!

    I'm using AOL desktop Gold
    once I decide to put an email into a folder
    I need to take it there quickly,
    Presently I have to scroll all the way to the s's to find the folder.
    I need a faster way to find the folder to save it in that folder I need.
    Scrolling takes me 45 seconds to get there.
    please put another way for me to get to that folder that wanted to save the email in.

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    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  15. I WANTED TO SAVE FILE THE SAME THING THAT I WAS DOING IT BEFORE WITH MY AOL DESKTOP GOLD . PLEASE PUT IT BACK AGAIN

    I WANTED TO SAVE FILE THE SAME THING THAT I WAS DOING IT BEFORE WITH MY AOL DESKTOP GOLD . PLEASE PUT IT BACK AGAIN

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    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  16. I dont want the new update where read mail disappears - want it to remain an new mail with a red check in the box

    I dont want the new update where read mail disappears - want it to remain an new mail with a red check in the box

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    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  17. Spanish spell check need to be added to AOL mail.

    Please add other languages to spell check mail options.

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    Reviewed  ·  1 comment  ·  Mail  ·  Admin →
  18. I'd like to have a way to personalize the experience of writing an email

    I'd like to have a way to personalize the experience of writing an email!
    I have talked to the Premium customer support and it seems that I'm left with the option to submit a feedback
    I would like to have the option to customize the sound specifically for when i receive an email from a contact!
    I know that the option to personalize the background of writing an email was possible a while ago on the webmail, I would appreciate that to be back and to also have it on Aol Desktop Gold!

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    Reviewed  ·  0 comments  ·  Mail  ·  Admin →
  19. Your Suggestions Don't Work...NONE OF THEM.

    Here's what you have suggested:

    "Hey,
    Wanted to let you all know that you now have the ability to block mail from unwanted senders. Please click the link here to learn more: https://help.aol.com/articles/keep-your-inbox-clean-by-blocking-unwanted-mail-in-aol-desktop-gold
    Sincerely,
    AOL Product Support"

    I have been an AOL subscriber for more than 40 years, probably longer than most of you current staffers have been alive. Rest assured that by now, I KNOW how to block spammers. The only trouble is, none of your suggestions works anymore.

    Are you really serious about blocking spam/phishing, or are you only interested in filling every available space on a given…

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    5 comments  ·  Mail  ·  Admin →
  20. You have a section where you can block emails and sites but you don't have one where you can allow sites.

    You have a section where you can block emails and sites but you don't have one where you can put the "Good" sites you don't ever want to go to SPAM. Other browsers have that. AOL does not. Any chance we can get it?

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    Reviewed  ·  2 comments  ·  Mail  ·  Admin →
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