AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
39 results found
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Can;t send mail , CANNOT DELETE OLD MAIL
Can;t send mail , CANNOT DELETE OLD MAIL
Please use the report a bug option in the Help menu. This will provide us with some extra logging in order to determine the cause and get a fix out.
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AOL settings, Browser, Saved Passwords
I had a Remote hookup with a AOL support person yesterday afternoon 7/18/25. I was having problems logging on to a specific website (MSC Crusies.com) my Browser "Google Chrome" as my primary browser thru AOL/windows10 .Aol settings and Windows settings would just go blank and back me completely out of AOL and put me back on my main Windows10 home page everytime. Well anyway, the AOL Support person hooked me to the Remote operation mode. She tried several different operations. She also backed up my AOL Desk top and AOL and I thought AOLdata in my info. She then uninstalled…
We have identified the issue that was causing this and are working on a fix that will be delivered in an auto update
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dial-up plan?
Will I lose my aol browsing ability when my dial-up plan ends even though I havent used dialup connection for the past 25 yrs?
The end of life of the dial-up function will not impact any of your other services, benefits, or subscriptions. You AOL Desktop Gold, and or access to AOL Mail will NOT be impacted by the changes to dial-up.
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Notification and Preference Setting Error
No Notifications Yet is showing all the time and embedded video no showing due to preference settings.
Please use the Report A bug feature from the help menu. This will supply us with some helpful log files that we can use to determine the cause of this issue. Also be sure to specific if this problem is about a webpage, or AOL Desktop Gold in general.
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Repair AOL Desktop Gold browser for viewing reels and videos
I'd like issue resolved as to why I have to use Microsoft Edge to watch videos and/or movies. Aol constantly stops and buffers any reel that I watch. If I'm going to keep paying for service I'd like to be able to use AOL only for all my needs!
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Cannot open some links on the browser
Gives this error message Error: 113 - ERRSSLVERSIONORCIPHER_MISMATCH
when attempting to open the links from the bank (sascu.com)..Which is a secure page.We researched this issue and found that the SASCU website you are using has updated their web certificate, but only on the website when you add the www prefix. Their recommendation was to use the following URL to access their site.
https://www.sascu.com/
or
www.sascu.com
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cefsharp.browsersubprocess.exe
Long-time customer. I was just calling about the CefSharp.BrowserSubprocess.exe. After about 3-4 minutes of trying to blame me for the problem, she literally hung up on me when I was asking a question. I pay for your service. Hanging up is unacceptable.
My anti-virus keeps blocking this program. Why can't you do something about it.
We sincerely apologize for this experience with our customer service. Please call 703-265-5070 and someone will be happy to help you.
As for the cefsharp.browsesubprocess.exe concern, this process is the browser process within AOL Desktop that allows the connection to the internet. Each window/feature within AOL Desktop Gold that connects to the internet uses one of these processes for the connection to the internet. As you close windows you will see that these processes exit.
Please be sure to add cefsharp.browsesubprocess.exe to your anti-virus software allow list to avoid any frustrations with connecting to the internet.
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Pay Pal access
I used to access PayPal wiyh AOL. Now it will not and I'm told AOL no longer supports PayPal. If possible I would like to see that enabled again. Then I won't have to use another browser to make payments.
Paypal.com works in AOL Desktop Gold. Be sure that you only navigate to Paypal.com official web sites.
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We have reached out to Captcha to understand why there mechanisms are not working properly
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File Downloading from a Specific Website
Cannot download a file from mytrs.texas.gov. his is the first time it happened. Everytime I tried to download a file from this website, there's an error message pop-up. Error: Your pop-up blocker is enabled and may be preventing this document from opening. Please review your browser settings to disable the pop-up blocker. AOL agents already tried to look into it, but it seems like the option to remove the blocker is not available at this moment
Please use the "Report a bug" option under the help menu if you see this issue again. That will provide us with some specific information that will help us understand what is happening that might be preventing the download.
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KEEP BROWSER MINIMIZED
Upon opening AOL Desktop Gold I was able to have a minimized browser so the whole program did not take up the whole screen. However, currently when I go to open the program, the whole screen is maximized and I have to also manually open up my mail. Whereas, before the mail would automatically open up within the minimized browser. Need help fixing this
Open settings and go to General. Then click on Startup. In that section of settings, there is an option to open mail each time you open AOL Desktop Gold.
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BROWSER PROBLEM
WHY DO SITES TELL ME TO UPDATE MY BROWSER? THIS DOESN'T HAPPEN TO ME ON GMAIL OR EDGE!!!
The latest version of AOL Desktop Gold has the latest browser which is up to date. Sometimes web sites require a new version of the browser before our users have received the AOL Desktop Gold update which includes the latest browser. You can always check that you are on the latest version by visiting Help -> Check for Updates.
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Update AOL Gold Browser
AOL Gold browser needs updating. When visiting sites such as ebay, the cursor does not appear in the search bar for the site. Google and Firefox work fine. ONLY AOL Gold has this issue. Paying customers deserve a better product
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.
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AOL Desktop No Longer Opening
With Adobe canceling its Flashplayer and the latest Windows 10 update, AOL Desktop Gold no longer opens. Why am I paying to have the gold browser and its support features, if it's so old and has been so outdated for so long that a couple of much needed updates shuts the whole thing down. I'm now relegated to using Chrome to access my AOL emails.
Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.
If your browser crashes, please try the following steps to enhance your experience:
a. Edit > Select Footprints to Clear
b. Check the ‘Browser Cache’ box
c. Restart ADG
If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
d. Edit > Select Footprints to Clear
e. Uncheck the ‘Browser Cache’ boxWe would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…
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Why can't I sign into Wish.com ?
Allow me to sign into any .com business. Right now, for instance, I can't sign into Wish.com
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Sign On Issues
Right now, I have Gold version 11.0.2709 finally up and working. But if I close the browser, reboot or turn off my PC, then everything is lost and I can only get a new browser 11.0.2706 after signing on again, that has no mail, no favorites, no personal icons, can't use your File, Edit, etc. taskbar etc. It brings up the news and AOL search boxes only. Nothing else works or will open. Yes, I have checked "Password and Auto save" when logging in, but it doesn't matter. I uninstalled GOLD 4 times today, Then just now when I relogged…
Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.
If your browser crashes, please try the following steps to enhance your experience:
a. Edit > Select Footprints to Clear
b. Check the ‘Browser Cache’ box
c. Restart ADG
If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
d. Edit > Select Footprints to Clear
e. Uncheck the ‘Browser Cache’ boxWe would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…
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What's wrong with the web site CBSNEWS.COM It loads then goes blank when you use AOL GOLD Does not do this with other browsers
What's wrong with the web site CBSNEWS.COM It loads then goes blank when you use AOL GOLD Does not do this with other browse
Try clearing the browser footprints. Here’s how: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. If you still encounter issues call us at 1-888-265-3733.
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Sorry Browser!!!!!!!!!!!!!!!!!!!!
WHY do I get this on different searches the first time, but search again and it works??????????????????
"We did not find results for: Such and Such.Check spelling or type a new query."
I am not listing who I searched for!!!
Just a SORRY SEARCH BROWSER!!!!!!!!!!!!!!!!!!!!!!!!!!!Please try clearing the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
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reinstall the clear foot prints
reinstall the clear foot prints
Here is how you clear the footprints in AOL Desktop Gold:
1. In the top menu bar, click the Settings icon Image of the Settings icon.
2. Click Browser on the left menu.
3. Click the Security tab at the top of the window.
4. Select the data you’d like to clear.
5. Click Clear Footprints. -
AOL Gold slows my computer to a crawl
AOL Gold lags my computer down. I've talked to tech and they can't help. When I go into it the program opens 4 CefSharp.Browsers and 2 AOLDesktop.exe. I go from 8% Physical Memory used to 97% whenever I open an article. This does NOT happen if I am using IE. I have spoken with tech support to no avail. I have deleted and reloaded the program with no change.
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.
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