AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Update AOL Gold Browser

    AOL Gold browser needs updating. When visiting sites such as ebay, the cursor does not appear in the search bar for the site. Google and Firefox work fine. ONLY AOL Gold has this issue. Paying customers deserve a better product

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.

  2. AOL Desktop No Longer Opening

    With Adobe canceling its Flashplayer and the latest Windows 10 update, AOL Desktop Gold no longer opens. Why am I paying to have the gold browser and its support features, if it's so old and has been so outdated for so long that a couple of much needed updates shuts the whole thing down. I'm now relegated to using Chrome to access my AOL emails.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.

    If your browser crashes, please try the following steps to enhance your experience:

    a. Edit > Select Footprints to Clear
    b. Check the ‘Browser Cache’ box
    c. Restart ADG
    If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
    d. Edit > Select Footprints to Clear
    e. Uncheck the ‘Browser Cache’ box

    We would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…

  3. Why can't I sign into Wish.com ?

    Allow me to sign into any .com business. Right now, for instance, I can't sign into Wish.com

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  4. Sign On Issues

    Right now, I have Gold version 11.0.2709 finally up and working. But if I close the browser, reboot or turn off my PC, then everything is lost and I can only get a new browser 11.0.2706 after signing on again, that has no mail, no favorites, no personal icons, can't use your File, Edit, etc. taskbar etc. It brings up the news and AOL search boxes only. Nothing else works or will open. Yes, I have checked "Password and Auto save" when logging in, but it doesn't matter. I uninstalled GOLD 4 times today, Then just now when I relogged…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.

    If your browser crashes, please try the following steps to enhance your experience:

    a. Edit > Select Footprints to Clear
    b. Check the ‘Browser Cache’ box
    c. Restart ADG
    If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
    d. Edit > Select Footprints to Clear
    e. Uncheck the ‘Browser Cache’ box

    We would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…

  5. What's wrong with the web site CBSNEWS.COM It loads then goes blank when you use AOL GOLD Does not do this with other browsers

    What's wrong with the web site CBSNEWS.COM It loads then goes blank when you use AOL GOLD Does not do this with other browse

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Try clearing the browser footprints. Here’s how: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. If you still encounter issues call us at 1-888-265-3733.

  6. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into this. To do that, please follow these steps:
    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  7. Sorry Browser!!!!!!!!!!!!!!!!!!!!

    WHY do I get this on different searches the first time, but search again and it works??????????????????
    "We did not find results for: Such and Such.

    Check spelling or type a new query."
    I am not listing who I searched for!!!
    Just a SORRY SEARCH BROWSER!!!!!!!!!!!!!!!!!!!!!!!!!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please try clearing the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

  8. Cancelled TV Shows: Effective Immediately - Freezes Screen

    After the first screen in the articles under the above category the screen freezes and a dissertation based on what appears to be a Microsoft site screen freezes the system. There is a box at the bottom to 'call' someone. This appears to be a scam. I used ctrl-alt-delete and cancelled the AOL task to get out of it. Clean up your act!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.

  9. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.

  10. Email webpage

    Back in the day you could email a webpage just by hitting an envelope icon. Bring that back!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If you are looking to send a webpage in an email click on the heart icon and select Insert in mail from the menu.

  11. Would like to see my mail bigger, my folders smaller & no adds on the right.

    Would like folders smaller, e-mails bigger & not see ads on the right

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  12. AOL Gold slows my computer to a crawl

    AOL Gold lags my computer down. I've talked to tech and they can't help. When I go into it the program opens 4 CefSharp.Browsers and 2 AOLDesktop.exe. I go from 8% Physical Memory used to 97% whenever I open an article. This does NOT happen if I am using IE. I have spoken with tech support to no avail. I have deleted and reloaded the program with no change.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  13. Complaining once again to the Government against AOL.

    Happened twice today when I make a post to my FB page from a newsfeed article....AOL FREEZES AND SHUTS DOWN MY FB! Looks like all of my complaints of this same problem for 1 year or more is being ignored and NOT fixed. I guess I have to file another complaint with the US Government again!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

    For immediate assistance with this issue, please call us at 1-888-265-3733.

  14. Since the March 4, 2019 update 11.0.2197, my AOL Gold 9.8.2 has shut off many times per hour. Task Master shows the AOL memory at 55% and di

    Since the March 4, 2019 update 11.0.2197, my AOL Gold 9.8.2 has shut off many times per hour. Task Master shows AOL using 55% of my memory and 98% of the disc when this happens. I called your tech support on March 8 and was told to uninstall/reinstall AOL Gold. This has not helped. What is happening with this new OATH update?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  15. AOL One Point is not compatible with Desktop Gold or Edge. Only with Chrome. You call this a benefit?

    Your tech, Zak tried to find an extension for Aol One Point for Desktop Gold and also Edge. He found One point was not Compatible with either browser, only Chrome. This is ridiculous. Who was asleep at the switch? Please correct this. Otherwise remove One Point because it is not a benefit or else sate its limitations

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    The AOL Desktop Gold and the Microsoft EDGE browsers do not support extensions, therefore the AOL One Point does not run on these browsers.

    The AOL Desktop Gold comes with its own password manager, which can be used to easily store login credentials for your favorite sites. To learn how to enable this feature, please check the following article: https://help.aol.com/articles/how-do-i-enable-disable-the-browser-password-manager-in-aol-desktop-gold

  16. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  17. Why does Welcome Page carousel stop??????????

    Why does Welcome Page carousel stop??????????

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    If the news carousel is not moving, that’s because the cursor is hovering over the photo or the links, which paused the rotation. To restart the rotation, simply move your mouse off the image or links and it will resume.

  18. Give us the option to save browsing HISTORY like Chrome, Firefox, etc.

    Would be great if AOL Gold preserved our history of sites visited like Chrome, Firefox, etc. I have my browser set to 'remember the last browsing session.' Recently had a crash and some of my open web pages could not be retrieved. Because there is no history of previous sites I have visited that extends very far back, I cannot locate several important web pages I had open.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  19. Tech support

    Three days ago I posted a "feedback" which was removed by the moderator with a note to contact "tech support" - I called and went through all the hoops - name, email address, code to cell phone - what is the problem. THEN she transfers me to "tech support" who was she? Tech support then wants all the same hoops - why? Girl one said she would transfer the data - NOT ! So started the frustration - Girl two finally admitted that my original concern doesn't work and maybe - some day it would be addressed by software designers.…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  20. What happened to the "refresh" button?

    What happened to the "refresh" button?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Responded  ·  11 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base