AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
62 results found
-
Peacock TV & Paramount Plus
I have noticed you can't watch anything on Peacock TV or Paramount Plus using AOL Desktop Gold. Peacock TV says "something Went Wrong. Sorry, your system configuration is not compatible with Peacock. Please check the supported devices in our Help Center (6007)."
Paramount Plus says "This video is currently unavailable. Please try again. Error code: 3005".
I have tried on a new of shows and they all say this. Please fix!
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
Adg security feature is annoying
I am unable to open different links from some emails because those are recognized to be fishy by Aol Dektop Gold, if I try to go on the web mail and open those links, even thought they a recognized by Malware bytes as being suspicious I can at least open them. since I use adg mostly, it is a very annoying feature, so please allow me to choose if I want to go to a website or not
I’d like to have one of our Technical Support agents look deeply into the issue you encountered with the address book. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone. Less
-
Snipping Tool in Win10
The Snipping tool stopped working in all AOL sub windows on text and graphics after revision 11.14212 back around the first of this year.Rev 11.14616 is the current version and it won't let Snipping tool do OLE cut and paste snipping any longer.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
adfgt
i need to access some pages, and those pages cannot find my location, which i need
please resolve the issue ASAPWe want to look more into why your emails are not being received. I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone
-
drive
When I click on a google drive link in an email, the browser can not open it, and it says the browser is out of date, even though my app is up to date. Also, I think it would be great if you could add extension capabilities to the browser so I could have the last pass extension already in the browser when I use it. Thanks!
I would like to have an expert technician investigate this. Please give us a call at 1-800-827-6364.
-
When I go from mail to a link I get a screen with OOPS - too many redirects. Not good.
When I go from mail to a link I get a screen with OOPS - too many redirects. Not good.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
No Service
05 JAN 2023 - All day when I try to open an email, or link, I receive the prompt: it can't at this time, try back in 5 minutes. It should say "hours." I pay extra monthly; for what?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Will Aol Desktop Gold be impacted by Census updating some security features on census.gov that are effective 10/11/2022?
Will my Aol browser continue to work with the security updates to Census.gov going into effect on 10/11/2022?
"To ensure you will continue to be able to access census.gov, please upgrade your browser to the latest version. 💻 Older browsers may fail to display websites correctly and lack updated security features. New browsers are more compatible with websites and provide stronger protection against security issues.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
-
password manager
The current password manager doesn't offer to save on many websites, and it doesn't allow manual inputs. Users must continue to use paper and pencil to store the majority of their passwords.
Suggest fixing your password manager or allowing use of other password manager programs.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
AOL Desktop Gold Browser doesn't save browsing history
AOL Desktop Gold Browser doesn't save browsing history
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
another screen
WTF IS GOING ON NOW. I CLICK TO WATCH A VIDEO AND NOW TWO SCREENS APPEAR WITH THE TOOLBAR ON THE BOTTOM MISSING, WTFFFFFFFFFFFFFFFFFFFFFFFFFF ALREADYYYYYYYYYYYYYYYYYYYYYY STOPPPPPPPPPPPPPPPPPPPPPPPPPP THIS **** AND CHANGE IT BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I PAYYYYYYYYYYYYYYY
I would like to have a technician further investigate this. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
-
AOL font and size
Letters aren't clear and there's no option to change the font or the color on the aol news and articles. Revision 11.0.3384
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
With the latest update on AOL I am having a lot of difficulty seeing the tab headings. They are really dark. Would you please fix that.
With the latest update on AOL I am having a lot of difficulty seeing the tab headings. They are really dark. Would you please fix that. Than
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Netflix is not playing or compatible with AOL Desktop Gold
My Netflix is not streaming inside the AOL Desktop Gold
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
I am having NO AOL Desktop Gold experience; you keep kicking me off June 17&18, 2021
My AOL is kicking me off. June 17 & 18, 2021. What are you doing to fix this?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Sudden need to sign in each time
After being signed in all day, now when I close AOL Gold, I have to sign back in instead of automatically having the browser open. Then my personal favorites are missing in the task bar, Edit settings doesn't work and I end up having to restart the PC to only have to sign back in again which fixes the "favorites on the task bar, but I get the "welcome, etc. sounds each time. Mail isnt impacted. I reset the sound by disabling them, now every time I have to sign in. Why?
Please give us a call at 1-800-827-6364 and one of our technician will assist.
-
why can't I get the AOL GOLD that was downloaded yesterday.
Victor at AOL fixed my AOL Gold and now it wont't open. I pay for AOL.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Changed Passwords not being saved
Thank you for not closing this.. See my Post below
When I do a changed password, I never see the "Do you Want to Save this new Password" (or some such check-off), and of course the old passwords keeps coming up..
IE, Edge, Firefox & Chrome all work as expected - not AOL's Browser.Please give us a call at 1-800-827-6364 and one of our technician will assist.
-
password saving STILL not working properly
I've seen the Question "Save this password?" come up when adding a new URL login. So I know it CAN WORK - sometimes.
BUT -
I had changed my password for a site. The AOL browser tried to use the old one, and of course it failed. I entered the new password, but it was NOT SAVED, it continued to use the old one, I continued to enter the new one, to no avail - the old password was NOT replaced.
Went to SETTINGS.- BROWSER - PASSWORDS, the box is Still checked.
I DELETED the site's entry and stored password,…If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
AOL Games
The AOL games are not working even though we already have updated the flash player. We also did try to refresh the AOL server by uninstalling and re-installing the software. Also, tried to turn off the anti-virus, but still having the same issue.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
- Don't see your idea?