AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. So AOL is going up again??? SO what's going on with signing in??

    SO from what I was reading in Email AOL is going up in Price to almost 50 bucks for what???

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  2. Have a simple way to report email fraud

    Have a simple way to report email fraud from an address which proports to be from AOL. I spent 20 minutes talking to a customer service rep who kept trying to sell me "stuff" instead of taking the fraud info from the email.

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  3. FREE AOL!!!!!!!!!!!!!!!!!!!!!!!!

    You have enough advertising, sponsors and so forth to pay for this garbage!!!!! Make AOL FREE again!!!!!!!!!!!!!!!!!!!!

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  4. Get rid of all of this **** that you try to ram down our throat and bring the price back down.

    Get rid of all the **** that you try to ram down our throat and bring the price back down.

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  5. Please upgrade your Billing System to allow Members to pay manually.

    Please upgrade your Billing System to allow Members to pay manually without using your Auto Pay system, I find it very inconvenient that I have to call in every month (my paydays do fall near my billing date) to make a payment over the phone, plus; there's no option to post a different amount other than what is owed.

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  6. Por sigt, can't sign in withot a typo

    I have poor sight, consistantly messing up typo

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  7. my no coat ao, address for seniors

    i am retired and years ago i was offered free aol email address is this still possible because m income is limited long time aol member

    i have other email gmail for phone and microsoft for compter but love my email aol but having problem afforing

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  8. ADG delete option for the username(s)

    Delete option for the username(s) on the log-in page of ADG

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  9. SCREEN NAME ORDER

    on my new laptop I entered our 4 screen names, NOT in order, there should be a way to change the appearance order as mostly used 1st & 2nd instead of at the bottom, it's annoying.

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  10. Reporting AOL Software Problems

    I had reported a technical problem about printing from the AOL software that was diagnosed by your technical team as being a bug in the AOL software. Today, when i followed up on the problem with technical support, I was told I also had to report it as a "bug"! Why would I (the customer) have to report something "twice" that had previously been been determined to be an AOL software problem???? That should be handled internally within your support group!

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  11. Threatening behavior in chat rooms

    So if I don't report threatening behavior while the person is the chat room, AOL refuses to do anything about it.

    AOL must not care about its members' safety.

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  12. Use an alternative method of verification besides a text message.

    For account verification you use texting. There are still people who use landlines. I had to call someone I know who has a cellphone, have the verification number sent to them, and have them call me so I could verify. Ridiculous.

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  13. Get rid of the guce on desktop. I uninstalled and reinstalled still can't et rid of it. Pain **********

    fix the guce mess. I have been using since the 80's now my emal won't load

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  14. MY account

    My email address is *********@aol.com

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  15. AOL Account Username

    If we are already paying $14.95 per month for using AOL, we should NOT be charged additional amount to add another sub user name to our account. I think it is totally wrong to have to open a NEW account.

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  16. Felii de salam

    asdasdasgasdasd

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  17. SERVICE

    GET RID OF LOUSY,DANGEROUS SUPPORT TO MY COMPUTER. THEY ALWAYS DO DAMAGE TO MY MACHINE OR ADMIT TO VERIZON YOU HAVE LOST ANOTHER CUSTOMER...THOUGHT SERVICE WOULD IMPROVE. IT DIDN'T

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  18. CUSTOMER CARE

    When asked for a reply especially from a paying customer; do not simply ignore! this is common rude, care not attitude employed by AOL. Read all the comments in the comment section also. Never a response. AOL Gold is a step backward and every inquiry on what isn't working correctly is answered by "We Are Working On It," without results in many instances ever being accomplished.

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  19. We're glad you're here

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  20. securing my account

    I get a little tired of being asked to secure my account with my phone
    numbers. You already have them. QUIT

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