PLEASE PUT YOUR PAYING CUSTOMERS FIRST FOR ONCE (AFTER YOUR 35 YRS ONLINE)
Hello. I've been with AOL SINCE 2003. Yes, over -17 years- now. Why do I put up with all the service issues, advertisements, SPAM, lost benefits, and wasted time and money?? Because AOL holds all my folders ******* that I've created since 2003 that contain many emails I want and need to save.
I don't need to write about all the individual issues and frustrations because many of your other customers below have already done that well. I see many of the posts have not even been responded to with a simple or short comment! Acknowledgement and communication can go a LONG way.
I was on the phone with RYAN today for over 1 hr, 45 mins because I have grown sick & tired of not only constant spam and advertisements, but the attack on my in-box now of unwanted/unknown email. Simply put, it's actually HARASSMENT.
Since you do not want to take the time to solve all the problems your customers have brought up, why don't you give us the TOOLS to do so? But you took away some of the best ones: blocked key words, blocked email address lists already created (which was in original AOL but not in Gold), daily news without Huffington Post opinions, readers having to scroll thru many pages to reach the full story or have the title subject be changed to something else later in the article. What are you people thinking? I know you as an employer don't sit around dealing with all this nonsense directly with AOL technical issues, internet access, email problems, reading news, favorites and tool bar problems, etc. On top of that, some FILTERING issues can only be accessed by going thru another browser and then typing in AOL MAIL. The average person doesn't know and certainly does not want to have to log in somewhere else to find answers or change settings. It should all be in AOL DESKTOP GOLD, which you required all of us to switch to (from original AOL with the blue logo) by Sept 2018 or we'd lose certain benefits. Thank you for reading.
Rhonda Meeks
shared this idea