AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. AOL desktop

    My Problem Is MY Hyperlink On movieclips@youtube.com
    Are Deactivated And Disabling my pch.com $ Entries.
    I Need My Hyperlinks Enabled Please ?
    my # Is 6****1 7363

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  2. PLEASE ADVISE THAT IF I REQUIRE 24 HOUR SUPPORT, PER MY PLAN, I HAVE TO WAIT UNTIL 8:00 TO GET A LIVE PERSON

    PLEASE ADVISE THAT IF I REQUIRE 24 HOUR SUPPORT, PER MY PLAN, I HAVE TO WAIT UNTIL 8:00 TO GET A LIVE PERSON

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  3. WHO KEEPS SENDING ME NOTICES OF CANCELLATION OF MY ACCOUNT

    WHO KEEPS SENDING ME NOTICES OF PENDING CANCELLATION OF MY A/C

    JM

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  4. allow Land line is Voip to be on Desk Top Gold

    I have had the same land line phone number for many years and has been VoIP for most of that time. Your software change has now indicated that I can only register wireless phone numbers. This will be a real problem for many of your customers, including me. This needs to be fixed ! ! !

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    I’d like to have one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733.

    Our experts are available 24/7 by phone.

  5. I am very disappointed.

    My son goes on AOL Gold by switching screen names under my main account. Today he was online then signed off to go to the store. When he came back and signed on again, there was a popup that said he had to pay for AOL Gold. When I went on AOL help, his screen name was no longer there, but a strange name that we did not create was (this name is not on my drop down in "switch screen name"). Live chat could not help. They gave me the number to call and after an hour and a…

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    I’m sorry about the issue you are experiencing. One agent will further investigate this. Please call us at 1-888-265-3733.

  6. mcafee

    Refund about the McAfee product since im not using the app

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  7. account management

    I am going to have to wait until I get paid on August 3rd to pay my bill. That's when my Social Security goes through.

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  8. Account Security there is none

    7/24/2018

    Reply

    I appreciate your concern about my privacy.
    As a police officer I don't understand why you
    would then give the Department of Motor Vehicles
    access to my account without my permision &
    behind my back. Very hypocritical.

    Bob Agerbeek

    In a message dated 2/27/2018 1:09:58 PM Pacific Standard Time, AOLMemberInfo@email.aol.com writes:

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  10. Sign On .

    I have tried 5 times today to sign on and I cannot, this system stinks, I don't want to spend my day trying to get online.

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  11. Account out of date?

    Ten times a day, I get a pop-up saying my AOL account is out of date. I've gone to my account numerous times and everything is fine. Is this from AOL or some sort of trojan horse?

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  12. Subscription

    I subscribe to AOL Gold and receive email on my Ipad and my Blackberry (thank God). When I try to sign on on my desktop or laptop, it says I dont have a subscription. Had AOL for free since 1996, now I pay and have issues.

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  13. when contacting you, I am asked to provide a mobile Phone #, since I do not have one this is not possible! Is their an alternative???

    Previously I have been asked for some personal info. Can my account have an indication that this is the way I am verified??

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  14. Charge I am not aware of?

    05/20/2018 AOL*FS Support.com $3.99

    What was this charge for?
    When I get help for an issue which is AOL's issue you charge me?

    ****@aol.com

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  15. I don't understand why you disabled one of my user accounts and now I can not add any I pay a lot of money for my AOL account and services

    AOL Gold is horrible and so is AOL customer service and its lack of service ever since Gold came into effect

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