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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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2 results found

  1. Videos have sound but no picture and just a black screen while playing in facebook

    Video trouble... other browsers are able to play videos properly but here it shows a black screen while playing but the sound is ok.

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    2 comments  ·  Other  ·  Admin →
    Completed  ·  Product Support responded

    In order to resolve the blank video issue, please follow the steps below:

    1. Open the AOL Desktop Gold and sign in.
    2. Open the Keyword box by pressing CTRL+K.
    3. Type the following keyword and press GO: blank video fix
    4. Restart the AOL Desktop Gold.

  2. My portfolio

    As of today, 9-18-18, I am unable to access my stock portfolio on AOL again on my laptop and my iPad. This happened several months ago, and AOL techs fixed it. It’s happening again. I get the page where it states “sign in or sign up” and “view your portfolios,” but when you click on either one of those statements nothing happens. Is anyone else having that problem? I called tech support, and after being on the phone with them for more than 30 minutes, they were unable to fix this proble,.

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    1 comment  ·  Other  ·  Admin →
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