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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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96 results found

  1. youtube

    If I click on something on Youtube, it shuts down AOL and I must sign on again...

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    Completed  ·  12 comments  ·  Admin →
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  2. chrome update

    Chrome Browser is very out of date. AOL Gold on new windows 11 computer uses chrome 106. Google docs, secure payment sites and other highly secure site will not accept this. However, if I open AOL in another browser, firefox, chrome, etc access the same email i can open the links. Why will AOL not update my browser to the latest version. Have worked with your technical support team and the lead of the department. We have uninstalled and reinstalled AOL and the old browser still populates. This has been going on for months. I can not change my browser…

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    Completed  ·  4 comments  ·  Admin →
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  3. numbers of email per folder

    I am not seeing the number of emails i got from spam folder.

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    Completed  ·  1 comment  ·  Mail  ·  Admin →
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  4. Saved passwords

    My password is saved and opens automatically. I want to change that to locking password and having to use password to open.

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    Completed  ·  1 comment  ·  Admin →
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  5. AOL Desktop Gold // Kindly look into the developer commands that are showing whenever the add hyperlink option is used. It shows as #top and

    AOL Desktop Gold // Kindly look into the developer commands that are showing whenever the add hyperlink option is used. It shows as #top and #bottom

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    Completed  ·  0 comments  ·  Mail  ·  Admin →
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  6. AOL Gold-previous commentator

    I was a loyal UK commentator during the early days. I now find my AOL Gold is inaccessible and I have lost my Address Book. I am happy to pay but this is blocked. Please make AOL Gold accessible to the UK. Alternatively, return the earlier version of Address Book - which is used on Gold

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    Completed  ·  0 comments  ·  Admin →
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  7. ADG Icon in Toolbar

    Need to change size of toolbar icons. My old Dell 17 inch shows smaller toolbar icons (23 that I added across the screen) whereas my new 17 inch dell xps only has 18 icons that I added across the toolbar.
    WHY? How to reduce toolbar icon size? (Note - we know how to reduce taskbar icon size, but NOT toolbar icon size.

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    Completed  ·  0 comments  ·  Toolbar  ·  Admin →
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  8. Restore the old spam settings. Now we only have one setting.

    First you took away stationery and vast choice of fonts, emojis, etc. Then you changed how mail is set up (from new, old, sent, spam, deleted mail to current style) and the Spam settings from numerous choices to only one (blocked). it seems the longer we continue to PAY for AOL Gold, the less we are getting for our money. I see by the Feedback that I'm far from alone in feeling AOL Gold does not seem "golden" to your PAYING customers.

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    720 comments  ·  Mail  ·  Admin →
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  9. Please return to the old date format of month/day/year. Thanks

    Please return to the old date format of month/day/year. Thanks.

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    137 comments  ·  Mail  ·  Admin →
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    Completed  ·  Product Support responded

    The option to change the Date format in your mailbox is now available.

    Here are the steps to change the Date format:
    1. Open AOL Desktop Gold and sign in.
    2. Click on the ‘Settings’ icon on the toolbar.
    3. Go to the ‘Mail’ category on the left.
    4. Next to ‘Date Style’ select one of the options below.
    Date Only (Month/Day/Year)
    Show time for mail received today
    5. Changes are saved automatically, so you can close the Settings window.

    In case you do not see the ‘Date Style’ option, you will need to update the AOL Desktop Gold to the latest revision. To do that, click on the Help menu on the top, select ‘Check for Updates’, and after 10-15 minutes close and re-open the software.

  10. AOL on desktop computer

    I want aol mail on my computer. How can I do that? I've always gotten it there in the past. Now there seems to be a problem with it. I don't understand because that has always been my go to mail source! I enjoy seeing it on a big screen and typing on a real keyboard. By the way I have been an AOL customer for as long as I can remember and pay for it monthly--not the free version! Help me!

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  11. We're glad you're here

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    17 comments  ·  Mail  ·  Admin →
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    Completed  ·  Product Support responded

    Thank you for this suggestion. This feature is now available on the Files Only view. When in Mail Read, select Files Only from the drop down that is defaulted to Mail in the middle of the top bar. Then click on a message to highlight it and right click to select interactive preview.

    Thank You!
    Desktop Gold Support

  12. Show images button not working

    when you read email and want to activate link etc it is not working

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    2 comments  ·  Browser  ·  Admin →
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  13. STOP the AOL pop up at sign on wanting me to subscribe to the "Breaking News to my inbox".....NO I DON' WANT TO SUBSCRIBE!!!!!!!!!!!!!!!!!!!

    Again...STOP the all AOL pop ups at sign on, especially wanting me to subscribe to the "Breaking News to my inbox", like I want all that garbage going to my inbox.....My reply is: NO NO NO NO NO NO NO NO I don't want to subscribe!

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    13 comments  ·  Welcome  ·  Admin →
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    The Product Team wants to ensure the best possible experience, so you should no longer see the “Breaking News” pop up when signing into ADG. We appreciate your patience!

    Sincerely,
    AOL Product Support

  14. delete all

    The delete all button in spam is the first button on right. All other windows have the delete button as the first button on right. This creates confusion. Habitually I hit the furthest right button. However, in spam I delete all msgs accidentally. Is there any help to re-obtain messages once permanently deleted? HELP!

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    5 comments  ·  Mail  ·  Admin →
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  15. larger font for mailbox

    Larger font size for the mailbox, listing new mail. It used to be larger before but it seems that after the update and it gives me option to select small, medium and large. Upon selecting large, still its to small of a font size for me. I cant read my email on mail box. Please add XL or XXL font selection.

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    6 comments  ·  Mail  ·  Admin →
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    Completed  ·  Product Support responded

    The option to change the font size in your mailbox is now available.

    You can now choose between four font sizes, small, medium, large and extra large. To change the font size, first open your mailbox by clicking on the ‘Read’ button on the top left, then go to ‘Mailbox Options’ on the top right, and select your desired font size from the ‘Text size’ category.

    In case you do not see the Text Size option, you will need to update the AOL Desktop Gold to the latest revision. To do that, click on the Help menu on the top, select ‘Check for Updates’, and after 10-15 minutes close and re-open the software.

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    Completed  ·  125 comments  ·  Mail  ·  Admin →
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  17. Give back old sign in screen where you can see primary and secondary names and if either has messages.

    On the old sign-in screen, you could see at a glance your primary and secondary screen names and if either had any messages. Now you only see one user name and you do not see if it has messages. And when you log into it to see if you have messages, it is a huge waste of time to have to get out of primary name and log into secondary name just to see if you have any messages there. Why would you go backwards and create a sign in screen that's not user friendly and one that purposely wastes…

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    Completed  ·  116 comments  ·  Admin →
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  18. Account payment

    I am getting a screen message that I need to give updated account information on billing, or I will not be able to access. I don't respond that way, but when I try to sign on to my account it is down. What's happening?

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    Completed  ·  6 comments  ·  Account  ·  Admin →
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  19. why is there no american flag in the custom icons for favorites

    american flag in custom icons for favorites why not?

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    Completed  ·  6 comments  ·  Admin →
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  20. Change back to the old filing system where sent e-mail stored in the on-line mail folders shows the recipient's e-mail address, not sender's

    Change back to the old filing system where sent e-mail stored in the on-line mail folders shows the recipient's e-mail address, not sender's

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    Completed  ·  6 comments  ·  Mail  ·  Admin →
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