AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
109 results found
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Address book problems
I have spent the last hour on the phone with tech support trying to be able to edit and/or delete contacts in my address book. I have uninstalled the program and reinstalled it. Nothing the agent tried has worked and when I try to edit an address in the address book, no change is made. I also cannot delete any contacts.
I believe we spoke with you over the phone and your issue has been resolved. Please include more details if you continue to have issues.
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Unable to navigate in Yahoo Finance website.
I can no longer navigate (go pages into) in Yahoo Finance beyond its main page. I have it in my favorites and even tried search but website Yahoo Finance stuck on main page. This started on 12/4/24. Other websites work just fine. Yahoo Finance works just fine if I go outside of AOL to use google chrome or Microsoft Edge browsers. AOL tech support is useless. They say its not their problem that Yahoo decides AOL not compatible with them. I told tech person that AOL management should contact Yahoo to resolve their differences. He said "sure". I am being…
This issue has been resolved.
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youtube
If I click on something on Youtube, it shuts down AOL and I must sign on again...
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ADG problem to finance.yahoo.com
I can't access my Yahoo Portfolio with ADG, when I tried to access the site the screen just freezes. I used ADG to access it for many years with success but now I can't If I go to finance.yahoo.com with other browsers I can get into my account. I called AOL and the advised me that my ADG is not compatible to Yahoo and it needs an update. Looking forward to an immediate update to resolve this issue.
This issue has been resolved
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Add numbers to indicate items in spam folder
Spam folder does not indicate any emails in the folder
If you hover your mouse over the spam folder, you will see the mail counts for the spam folder.
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The rolling news ribbon on the Welcome screen no longer has a pause selection.
The rolling news stories on the welcome page used to have a pause selection where you could stop the news from advancing to the next topic. Shouldn't be difficult to restore it. Just curious why it was removed.
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Cookies are not being stored
Each time I attempt to access my Gmail account through AOL Desktop Gold, I am repeatedly prompted to sign in, despite having disabled the "Clear footprints on exit" option in the settings. Additionally, it appears that cookies are not being stored within AOL Desktop Gold, further complicating the issue.
This issue has been resolved.
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ADG icons and fonts in toolbars is too small
ADG icons and fonts in toolbars is too small/ having an option to resize it will make it better.
You can increase the size of your toolbar buttons through settings
- Open settings
- Go to Toolbar
- Check the box "use large browser toolbar"
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yahoo finance
Yahoo finance has been frozen for two days. My Portfolio is basically useless since Yahoo too over. Fix it or go back to AOL My Portfolio without Yahoo involved.
This issue has been resolved.
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Please provide an auto start up option on computer turn on as in the old days - fast and easy.
see above
This is available in settings -> General -> Startup
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Please change Desktop Gold so that I can clear All my browsing history including anything from AOL
I believe in the "If its not broke...do not fix it" so my idea is for your engineering techs to take it back to what it was so that when I want to clear my browsing history everything goes away. I delete it by going to Settings then Privacy and then clear footprints and it ask for me to clear foot prints now. Up until a few days ago when I did this there would be nothing left in the search bar. Now there are 5 things there that are all aol and no matter what I do they will…
We have included the browser history in the settings to be removed each time you close AOL Desktop Gold.
- Go to Settings
- Click Browser on the left side
- Select the Security Tab
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browser tabs
I would like to have the ability to pin and re-arrange browser tabs.
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I don't like collapsible email address boxes! When I am composing an email,seeing the names helps me feel close to who I am writing to
I dislike the collapsible email address boxes so much. If you insist on it, can you at least give us the option to eliminate the collapsible address boxes if we want? It's a terrible distraction and a burden! Thank you.
Thank you for the feedback. You can turn the collapsing addresses feature off in settings -> Mail -> General
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Dear Editor & Ladies and Gentlemen: Please revert to DARK FONTS for better READING
Every, yes, indeed, EVERY AOL Desktop PAGE shows solely utter grayed font lettering everywhere!-- Those faintly displays of important information are indeed very difficult to be read by vision-impaired individuals everywhere. Please change your future information displayed solely in DARK printing. Many thanks in advance for your time.
There is a themes option in settings, under personalization. Try out the new dark theme.
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chrome update
Chrome Browser is very out of date. AOL Gold on new windows 11 computer uses chrome 106. Google docs, secure payment sites and other highly secure site will not accept this. However, if I open AOL in another browser, firefox, chrome, etc access the same email i can open the links. Why will AOL not update my browser to the latest version. Have worked with your technical support team and the lead of the department. We have uninstalled and reinstalled AOL and the old browser still populates. This has been going on for months. I can not change my browser…
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numbers of email per folder
I am not seeing the number of emails i got from spam folder.
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Saved passwords
My password is saved and opens automatically. I want to change that to locking password and having to use password to open.
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AOL Desktop Gold // Kindly look into the developer commands that are showing whenever the add hyperlink option is used. It shows as #top and
AOL Desktop Gold // Kindly look into the developer commands that are showing whenever the add hyperlink option is used. It shows as #top and #bottom
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AOL Gold-previous commentator
I was a loyal UK commentator during the early days. I now find my AOL Gold is inaccessible and I have lost my Address Book. I am happy to pay but this is blocked. Please make AOL Gold accessible to the UK. Alternatively, return the earlier version of Address Book - which is used on Gold
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ADG Icon in Toolbar
Need to change size of toolbar icons. My old Dell 17 inch shows smaller toolbar icons (23 that I added across the screen) whereas my new 17 inch dell xps only has 18 icons that I added across the toolbar.
WHY? How to reduce toolbar icon size? (Note - we know how to reduce taskbar icon size, but NOT toolbar icon size.
- Don't see your idea?