AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
157 results found
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Please, please-- get our calendar fixed where it opens on MONTH instead of weeks!
AOL is sooooooooooooooooooooooooo slow in getting the calendar issue fixed!!!!!
Thank you for reporting this issue. The calendar team has corrected this issue.
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"YOU'VE GOT MAIL" STILL NOT WORKING
FIX "YOU'VE GOT MAIL" ANNOUNCEMENT PLESE!!!
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Latest update
your latest software update is a step backwards. Does not honor my email preference to list oldest mail first, and takes forever to delete items from spam folder. how do I get rid of the latest update?
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Still the same problems after update
Still getting Not Responding after your update this past week. Still having lag time in opening emails and when they're loading. When deleted list of SPAM and deleted emails appear for permanent deletion, shaded lines appear before everything is loaded/appears. there is also lag time and not instant like it use to be. Ads still appear in my main email...why am i paying for GOLD??? You said to report a bug and I did but I'm sure other people are still having these problems as well. TEST BEFORE RELEASE!!!
This issue has been addressed. Thank you for reporting it to us.
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Why did you have to make deleting mail such a chore with latest update??
Fire the tech who came up with latest update!
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How do you transfer browser saved passwords to a new PC? Export does not do it.
Transferring Browser passwords to new computer. Need to find a way to copy/transfer AOL Browser passwords (saved in settings-browser-passwords) to a new PC. Used a Laplink PCmover program (with ethernet cable) to transfer most of my Win 10 PC to a new Win 11 PC. Program seemed to work OK, The only thing I noticed at 1st was that ALL my saved passwords for all my Favorites site were not in the Settings-Browser-Password area. (and I must have 50-75 or more saved and still on my old PC) How do I get them transferred?
UNDER older export processes it use…Thank you for bringing this to our attention. We are currently working to include the saved passwords in the export functionality. This should be available soon in an automatic update.
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Folders on AOL Desktop Gold are not alphabetically in order
The folders on AOL Desktop Gold are not in alphabetical order. Some folders are in order but some are not. On webmail, it works fine.
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requested message or attachment does not exist. Code EC-4007
requested message or attachment does not exist. Code EC-4007 Every email. And the spam folder I am having to over and over try to delete. This is annoying after being with AOL for more than 20 years. I called and they said they had no idea why.
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REQUESTING A STARRED FOLDER BE ADDED TO AOL DESKTOP GOLD
It is not possible to access the starred emails on the desktop, whereas it is possible on my phone. This should be added.
You can view your starred emails by using the mail type drop down at the top of the mailbox, or click on the blue Views folder on the mailbox.
To star a specific mail, you can simply click on the star on the mailbox next to the message you wish to star.
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E-Mail sound "You Got Mail" is still not working. I have a case # 2654112.
In e-mail sound 'YOU GOT MAIL" is still not working. Everything else works fine. I have a case #26541121. Can't believe You can't fix one simple thing that has not worked for at least a month.
Thank you for this feedback. We have found and resolved the issue where sometimes mail sounds were not being played. The update has started rolling out and you should receive it very soon.
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AOL Desktop Gold software not showing images that are within the email.
I am not receiving any images within my emails in 2025. What happened?? Please fix this. I need those images to come through
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aol desktop gold - EC-4007 error
The emails not automatically being highlighted when deleting an email and when a spam mail is deleted, it was not appearing on the recently deleted folder immedialtely. Error message: EC-4007
This has been fixed in the latest version. You should receive an update soon with the fix.
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"YOU'VE GOT MAIL" still not fixed. WHY?
"YOU'VE GOT MAIL" still not fixed, WHY?. Can not believe AOL can not fix this problem. You posted the 'YOU'VE GOT MAIL" was fixed BUT may no work all the time, I am paying to have good service but it looks like AOL doesn't care about their PAIED costumers anymore. In the future PLEASE don't say an issue is fixed but MAY NOT WORK ALL the time, STOP the double talk and FIX THE **** THING.
This issue has been addressed and will be delivered in an automatic update very soon
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Can't get my email
Can't get my email in one of my accounts...get message with error code ET-5003.. please fix. My other email was fine. What is wrong with your programmers? Another update, another problem.
There was a large mail outage last week that impacted email. That issue is now resolved.
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The AOL Search BAR...upper right hand corner is not working as designed.. Recently it has changed and does not allow me to back space
need help...Search block does not allow me to delete or use the back space key...to input a word or correct typing???
Thank you for bringing this to our attention. We have resolved this issue and will have an automatic update our shortly to resolve it.
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Today's update no longer responds to the selected stacking order for email received.
Today's update has lost the ability to stack emails by other than the newest at the top.
Thank you for this feedback. We have found and resolved the issue where sometimes mail isn't sorted correctly based on user preferences. The update has started rolling out and you should receive it very soon.
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Select or highlight next email after I read it.
When I am reading my emails, it used to automatically highlight or select the next email without manually doing it. Please bring that back! Very inconvenient! Thanks
This has been fixed in the latest version. You should receive an update soon with the fix.
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When I get email, I don't hear the "You've got mail sound"
When I get email, I don't hear the "You've got mail sound" while on AOL Desktop Gold. I only hear it when I first sign in
This has been fixed in the latest version. You should receive an update soon with the fix.
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AOL Desktop Gold
The "You've Got Mail" notification sound was not functioning well.
The deletion of emails needs to be done manually since the highlight for the selection of email is not jumping through the next email when it is triggered.
AOL Support Team advised that this is because of the newest update.
This has been fixed in the latest version. You should receive an update soon with the fix.
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