AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. AOL Gold-previous commentator

    I was a loyal UK commentator during the early days. I now find my AOL Gold is inaccessible and I have lost my Address Book. I am happy to pay but this is blocked. Please make AOL Gold accessible to the UK. Alternatively, return the earlier version of Address Book - which is used on Gold

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    Completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. ADG Icon in Toolbar

    Need to change size of toolbar icons. My old Dell 17 inch shows smaller toolbar icons (23 that I added across the screen) whereas my new 17 inch dell xps only has 18 icons that I added across the toolbar.
    WHY? How to reduce toolbar icon size? (Note - we know how to reduce taskbar icon size, but NOT toolbar icon size.

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    Completed  ·  0 comments  ·  Toolbar  ·  Flag idea as inappropriate…  ·  Admin →
  3. Please return to the old date format of month/day/year. Thanks

    Please return to the old date format of month/day/year. Thanks.

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    133 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Product Support responded

    The option to change the Date format in your mailbox is now available.

    Here are the steps to change the Date format:
    1. Open AOL Desktop Gold and sign in.
    2. Click on the ‘Settings’ icon on the toolbar.
    3. Go to the ‘Mail’ category on the left.
    4. Next to ‘Date Style’ select one of the options below.
    Date Only (Month/Day/Year)
    Show time for mail received today
    5. Changes are saved automatically, so you can close the Settings window.

    In case you do not see the ‘Date Style’ option, you will need to update the AOL Desktop Gold to the latest revision. To do that, click on the Help menu on the top, select ‘Check for Updates’, and after 10-15 minutes close and re-open the software.

  4. Restore the old spam settings. Now we only have one setting.

    First you took away stationery and vast choice of fonts, emojis, etc. Then you changed how mail is set up (from new, old, sent, spam, deleted mail to current style) and the Spam settings from numerous choices to only one (blocked). it seems the longer we continue to PAY for AOL Gold, the less we are getting for our money. I see by the Feedback that I'm far from alone in feeling AOL Gold does not seem "golden" to your PAYING customers.

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    425 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  5. AOL on desktop computer

    I want aol mail on my computer. How can I do that? I've always gotten it there in the past. Now there seems to be a problem with it. I don't understand because that has always been my go to mail source! I enjoy seeing it on a big screen and typing on a real keyboard. By the way I have been an AOL customer for as long as I can remember and pay for it monthly--not the free version! Help me!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    17 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Product Support responded

    Thank you for this suggestion. This feature is now available on the Files Only view. When in Mail Read, select Files Only from the drop down that is defaulted to Mail in the middle of the top bar. Then click on a message to highlight it and right click to select interactive preview.

    Thank You!
    Desktop Gold Support

  7. Show images button not working

    when you read email and want to activate link etc it is not working

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    2 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  8. STOP the AOL pop up at sign on wanting me to subscribe to the "Breaking News to my inbox".....NO I DON' WANT TO SUBSCRIBE!!!!!!!!!!!!!!!!!!!

    Again...STOP the all AOL pop ups at sign on, especially wanting me to subscribe to the "Breaking News to my inbox", like I want all that garbage going to my inbox.....My reply is: NO NO NO NO NO NO NO NO I don't want to subscribe!

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    13 comments  ·  Welcome  ·  Flag idea as inappropriate…  ·  Admin →

    The Product Team wants to ensure the best possible experience, so you should no longer see the “Breaking News” pop up when signing into ADG. We appreciate your patience!

    Sincerely,
    AOL Product Support

  9. delete all

    The delete all button in spam is the first button on right. All other windows have the delete button as the first button on right. This creates confusion. Habitually I hit the furthest right button. However, in spam I delete all msgs accidentally. Is there any help to re-obtain messages once permanently deleted? HELP!

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    5 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
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    Completed  ·  125 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  11. larger font for mailbox

    Larger font size for the mailbox, listing new mail. It used to be larger before but it seems that after the update and it gives me option to select small, medium and large. Upon selecting large, still its to small of a font size for me. I cant read my email on mail box. Please add XL or XXL font selection.

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    4 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Product Support responded

    The option to change the font size in your mailbox is now available.

    You can now choose between four font sizes, small, medium, large and extra large. To change the font size, first open your mailbox by clicking on the ‘Read’ button on the top left, then go to ‘Mailbox Options’ on the top right, and select your desired font size from the ‘Text size’ category.

    In case you do not see the Text Size option, you will need to update the AOL Desktop Gold to the latest revision. To do that, click on the Help menu on the top, select ‘Check for Updates’, and after 10-15 minutes close and re-open the software.

  12. Account payment

    I am getting a screen message that I need to give updated account information on billing, or I will not be able to access. I don't respond that way, but when I try to sign on to my account it is down. What's happening?

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    Completed  ·  6 comments  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →
  13. why is there no american flag in the custom icons for favorites

    american flag in custom icons for favorites why not?

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    Completed  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Change back to the old filing system where sent e-mail stored in the on-line mail folders shows the recipient's e-mail address, not sender's

    Change back to the old filing system where sent e-mail stored in the on-line mail folders shows the recipient's e-mail address, not sender's

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    Completed  ·  6 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  15. PLEASE install the drop down menu for "stationery" themes; i.e. for birthdays, holidays etc. when sending emails.

    Please reinstall the drop down menu for "stationery" themes; i.e. birthdays, holidays , etc. when preparing emails for special occasions.

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    121 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Product Support responded

    The Stationery feature is now available in the AOL Desktop Gold.

    To customize your email with a stationery, follow these four easy steps:

    1. Sign in to AOL Desktop Gold.
    2. Click ‘Write’ in the upper left.
    3. At the top, click the Extras menu (below the subject line) and select Stationery.
    4. Browse or search through the categories on the right and choose one you’d like.

    To remove your stationery background, click the Extras menu | select Remove Background.

    In case you do not see the Stationery option, you will need to update the AOL Desktop Gold to the latest revision. To do that, click on the Help menu on the top, select ‘Check for Updates’, and after 10-15 minutes close and re-open the software.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. Give us a function to change the toolbar icons as before.

    Give us a function to change the toolbar icons as before.

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    61 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. get chat rooms to work. this is second day they are not working. It doesn't show any chat rooms, created by members, nor can i start one.

    get chat rooms to work. this is second day they are not working, they don't show available rooms, nor can i start one...please get this fixed...thank you.

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Product Support responded

    Thank you for bringing this to our attention. The issue should now be resolved. Please close and re-open the Chat Room Listings window, in order for the chatrooms to load.

  19. The space between columns on the mail has changed. I have to make the subject column bigger. Please go back to the old column widths.

    The column sizes on mail has changed. I now have to make the subject column wider each time. Please go back to the old way.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Comment#2 - How to read very old emails using AOL GOLD

    Per earlier response to my 1st comment, I called Tech Support who told me the provision that I need, is not available. I was told I needed an old computer to read old emails using old AOL 9.8.2 . My old computer crashed. I now have AOL GOLD on a new computer and need to read old emails from old PFC organize files that are backed up on a flash drive. There is no provision to import old emails from old PFC organize files from a flash drive to AOL GOLD. I don't want these old emails converted to AOL…

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    26 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Product Support responded

    The option to import a personal filing cabinet (PFC) file from an older version of the AOL Desktop, into the AOL Desktop Gold, is now available. Before following the steps below, make sure your AOL Desktop Gold is up to date.

    Go to the Help menu on the top right, select ‘About AOL‘ from the drop-down menu, and make sure you have the 11.0.2102 Revision. In case you have a lower revision, click ‘Check for Updates’ from the Help menu, and after 15-20 minutes close and reopen the AOL Desktop Gold.

    The ‘PFC Import’ feature allows you manually navigate to a PFC file on your computer and import data from that file. To use this new feature follow these steps:

    1. Sign in to AOL Desktop Gold.
    2. Click the Settings icon.
    3. While in the General settings, click the ‘My Data’ tab.
    4. Click ‘PFC Import’.
    5.…

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