AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. AOL gold freezes every day

    Everyday AOL GOLD freezes up and I have to use Google. Why am I paying you to use your desktop if it does not work!! YOU SHOULD BE PAYING ME TO USE AOL GOLD!!! Don't force people to use this ****! FIX IT ALREADY!! I AM PAYING YOU 3.99 a MONTH SO IS EVERYONE ELSE!!!

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    Reviewed  ·  156 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. When you do an update to AOL, PLEASE don't automatically dump us from your site.

    Right now, when you do an update, it immediately dumps us out of your service. If someone was into their banking information and making a transfer, they would lose it because you dumped them. Or if they are purchasing something - they wouldn't know if the charge went through or not. Please instead have a window that says "need to restart your AOL" and give us a choice of doing it right now or later.

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    Reviewed  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. aol desktop gold chat

    Please reinstate the CHAT on AOL gold. I enjoy communicating with friends and family. Can this be done?

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    Reviewed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow us to continue reading emails when we are printing something

    When I need to print something, your AOL software used to allow us to continue opening and reading emails while the document was printing. In one of the updates to AOL Desktop Gold, you removed that capability so now when a document is printing, we can no longer do anything on-line but wait for the document to finish printing. PLEASE put it back the other way so we can multi-task.

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    Reviewed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. McAfee

    I have repeatedly set a scan time only to have McAfee pop up multiple times to say they are scanning. This "benefit" is worthless and should be dumped as they are only interested in selling upgrades, constantly.

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    Reviewed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. HELP!!!!!

    HELP on AOL is a joke. Getting help from anyone is impossible. I have literally spent hours on the phone with Customer Service Reps who either were unqualified, or unwilling to help me resolve any problem. I have been a loyal, paying AOL member for decades, and I have been treated unfairly.

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    Reviewed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. blinking ads

    The blinking/flashing ads designed to get people to notice them have caused my neighbor's son to be hospitalized. He has the type of epilepsy that is adversely affected by that kind of thing. She has consulted with an attorney to see if it's possible to sue AOL and he thinks there's merit in such a lawsuit. He's currently investigating the possibility of a class action suit but has already filed in her behalf.

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    Reviewed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. Again - - get rid of the background information and cut to the chase!

    I wanted to see what Nostradamus had predicted but I would have had to wade through who he was and lord only knows what else before I could get to the predictions. I didn't bother as I can find them elsewhere.

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    Reviewed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. Windows 11 Support

    Please add support for Windows 11. I just got the beta of Windows 11.

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    Reviewed  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. Tech help needs help!

    I tried to install a paid version of Gold on a new hard drive. One tech called me and we installed a program to let her do the install. She couldn't and then told me it was due to over 1000 viruses on my computer. Another called me back and tried to get me to pay Microsoft $99 to repair my computer. I'm a tech myself. So I found a link and installed the Gold software myself. I've been with AOL since they were out on floppy for dial-up. Bad advice is not what your Tech people should be putting…

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    Reviewed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. Benefits

    This company is a Farce and yes a Joke as stated under my benefits "$250 Extended Computer Protection
    Protect your computer regardless of its age, with up to $250 per year in hardware repair or replacement coverage.
    To all don't waste you money. They do not cover as they say.

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  12. Privacy settings problems AGAIN

    I do not turn off my computer - ever! I have set Privacy Settings to allow everyone to see my content, more than six times already. But every time I try to play a game I'm told I have to set my Privacy Settings. I click to ON and it doesn't work. I click to OFF and it doesn't work - I can't play a game. Get rid of this bug because it's INFURIATING!

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    Reviewed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. Toggle to share is RIDICULOUS!

    I never know whether to use ON or OFF - and it's a ridiculous idea AOL has anyway. I want to share everything I post and I want to be able to read everything other people post without having to go through manipulations to do what I want. I simply want to play games without having to go through hoops! Get rid of this stupid thing. It's just adding to my frustration with AOL's stupidity.

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    Reviewed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. IN THE KNOIW

    Get RID of IN THE KNOW. If you try to watch it and you come in at the middle of a topic there is no way to repeat it. Also the screens are so fast you can write down a recipe or anything.

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    Reviewed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. Negative experience with purchase advertised on AOL.

    Negative experience with product advertised on AOL. Advertiser-Beautifulhalo a China based company unreliable and dishonest Numerous comments posted from all over the world complaining about their service and product. Purchased glass light pendent no instruction, inferior product, wrong hardware to install, only means to seek information or to complain is through chat or email. Strongly suggest AOL investigate and their removal from AOL.

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    Reviewed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  16. I'M SICK OF BACKGROUND INFORMATION

    I couldn't care less about "who" Nostradamus is - I just wanted to see his predictions but, as usual, I would have to go through a bunch of other stuff first so I just plain didn't bother. I'll look elsewhere. STOP this fiasco already!!!!!

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  17. Feature story disparages seniors

    Like it or not, a large % of AOL users are seniors (because we started using AOL in the 1990's). I don't particularly want feature that target my age group, but do get irritated when one of your features disparages seniors. You have a feature sponsored by YourBump (Ex-worker Reveals Dark Side of Cruise Lines) that basically says that having older people on cruises soils the fun. Having taken many cruises, I found this feature to be inane and insulting. You should vet your "features" more carefully.

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    Reviewed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. sending an email using the heart icon from the toolbar

    add again the option to send an email containing the website link when clicking the heart icon from the toolbar. It used to work before. But it stopped working and doesn't let me do it again on 7/7/2021. I've already reached out to tech and to their senior tech.

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  19. cannot send an email from ADG web from the heart icon toolbar

    add an option to forward or send an email when clicking the heart from the toolbar. can't send an email using that icon. it used to work before. Stopped working 7/7/2021.

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  20. Umwanted back stories!

    Here we go again! I clicked on the article promising Nostradamus' predictions but first was supposed to go through the whole backstory such as who was Nostradamus, etc. I didn't bother so your article was basically a waste of space.

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