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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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46 results found

  1. 1. Visit MyAccount.aol.com. 2. Click My Services. 3. Click Subscriptions. 4. Click Manage next to the plan you’d like to cancel. 5. Click Ca

    1. Visit MyAccount.aol.com.

    OK   I TRIED TO DO THIS     BUT AFTER I CLICKED  # 4  ALL IT KEEPS DOING IS LOADING   I WAITED FOR OVER 5 MINUTES   AND IT STILL DID NOT LOAD,  SO WHAT IS THE PROBLEM WITH YOUR APP,  SO I STILL CAN NOT CANCEL,  I DID TRY THIS SEVERAL TIMES 
    PLEASE FIX THIS--  MY ACCOUNT PROBLEM

    1. Click My Services.
    2. Click Subscriptions.
    3. Click Manage next to the plan you’d like to cancel.

    4. Click Cancel.

    5. Click Cancel My Billing.

    6. Select a reason for canceling from the drop-down menu.

    7. Click Cancel My Billing.

    1 comment  ·  General  ·  Admin →
    Responded  ·  Product Support responded

    Try to clear the Footprints and follow the steps again.

    Here’s how:

    a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.

    Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    If you still encounter issues call us at 1-888-265-3733.

  2. spellcheck

    Why does Gold freeze completely when I use SpellCheck on an email?
    I have to CTLALTDLT or turn off my computer very time Spellcheck does this.

    1 comment  ·  General  ·  Admin →
    Responded  ·  Product Support responded

    Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

    In case the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our agents further investigate.

  3. Why the **** does AOL NOT REFRESH after every email is read or address changed? The screen remains completely blanked over!

    Fix the **** refresh! Screen refresh broken!

    0 comments  ·  General  ·  Admin →
    Responded  ·  Product Support responded

    Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.

    If you still encounter issues call us at 1-888-265-3733.

  4. no option to save images from websites on aol gold onto my usb chip

    no option to save images from websites on aol gold onto my usb chip

    0 comments  ·  General  ·  Admin →
    Responded  ·  Product Support responded

    In order to save an image from a web-page, first right-click on it, then select “Save image as”, choose the location where you want to save the image and click Save at the bottom.

  5. When I copy and paste my error message IT WON'T paste into the report a bug section.

    When I copy and paste an email error message I cannot paste it into the report a bug section so you can see it. How are you going to fix the gold issues if you won't let us send them to you?

    BRING BACK v 98.2 it was PERFECTION and the Email standard of all time vs. all the others.

    0 comments  ·  General  ·  Admin →
    Responded  ·  Product Support responded

    Please use the keyboard shortcuts CTRL+C to Copy and CTRL+V to Paste inside the Report a Bug window.

    If the error message does not show up inside the window, after pasting it, it means that the error page does not allow the copy function.

    In this case, please type the error message inside the Report a Bug window.

  6. Where's the "AGREE" Button?

    I've read and reread the "Terms of Agreement/Service" and nowhere can I find the button to click on to agree to anything therein. How do you expect anyone to agree with all of that stuff?

    0 comments  ·  General  ·  Admin →
    Responded  ·  Product Support responded

    In order to accept the new Terms of Service and Privacy Policy, you’ll need to read all of the text provided. After you’ve scrolled to the bottom, the option to accept will be clickable.

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