AOL App For Android
Aol App
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
382 results found
-
While most spam emails are being caught by our spam filters, occasionally some can slip through.
When this happens, it's very important to mark the email as spam, then our system will learn that messages from a specific place are not good and helps us make AOL Mail even better at recognizing future spam emails.
-
I don't receive all my emails. I didn't have that problem with the old format. go back to the old format
There are too many emails I DON'T receive. Go back to old format, it was much more reliable
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
-
it's inappropriate to continue to send me ads that I didn't ask for.. this violates my privacy
privacy violation of ads
AOL webmail is a free email service that is made possible by marketing ads. If you find the ads to be distracting, you can temporarily hide them and even give feedback on them. To do this, hover over the ad and click the "X" in the upper right corner. You'll be given the option to temporarily hide the ad or provide feedback on it. You can permanently remove ads by purchasing Ad-Free AOL Mail subscription.
-
hate the ads that pop up while trying to get through emails your quality has went down sometimes harder to get it to download. Quality
Return to the old format stop the annoying ads....
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
-
When you delete an email, it goes to the Trash folder, where it will sit for 7 days until it's removed permanently. If you notice any issues or this process isn't working as intended, please report them at help.aol.com.
-
I can't send or forward emails
every email I send returns undeliverable. how do I fix that?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
-
my folders keep disappearing.
folders disappearing
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
-
I see others with the same problem. It's impossible to compose an email on my phone. The cursor jumps to another place and time.
Since it's impossible to compose an email, I forward to another account. After more than 30 years, it might be time to truly relegate my AOL account to a place for junk mail .
Hi. This issue is currently under investigation by our team and we hope to have a fix in a new update to the AOL app. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
-
Trash folder won't stay empty, deleting emails return
why won't my emails in my trash folder when I delete them why do they come back, then I'll personally individually delete them again ,and they still come back later why ?????
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
-
******* HACKERS
***@aol.com
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
-
Fix the email folders so that ALL FOLDERS are shown ALL THE TIME and NOT just "some random" folders! PLEASE SHOW ALL FOLDERS ALL THE TIME
SOME FOLDERS ARE NOT SHOWN
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
-
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
-
I am having problems logging into account ************** on my laptop which I need to do for personal reasons can you help me
easier to log into account on laptop don't want to create a new account again micran96122@aol.com
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
-
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
-
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
-
Everything was fine with my AOL app on Android until October 4th, then now I cannot delete my emails from the app. They keep coming back.
Deleted emails keep coming back to folders. I've tried everything so far to keep them deleted. Problem started October 4, 2022. there was no problem deleting them before this date.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. If the issue persists, please contact our Customer Care team at help.aol.com/contact.
-
Hi there. The syncing issue should be fixed once you sign out/in to your PC at mail.aol.com. If you encounter this issue again, please contact us at help.aol.com
-
Hi there. Syncing issues can be fixed by signing out from your account on all devices/email apps then sign back in. If you're still experiencing this issue, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
-
Received emails don't always go to new mail folder. I've had too many new emails received go into old mail, trash, spam or archive folders.
let the user decide what folder to store the new emails after viewing.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
-
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
- Don't see your idea?