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  1. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
  2. We're glad you're here

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    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

  3. I accidentally marked an email from someone as spam and quickly unmarked it and now can't receive an email from them any more.

    I have aol sheild on my desktop also and now won't appear there either. I uninstalled and reinstalled both. Still doesn't work. My spam filters on aol shield show nothing and aol app has none to check.

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    0 comments  ·  Mail  ·  Admin →

    By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not.

    Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder. If the mail was sent as a mass mail, it will automatically go to the spam folder as well.

    Also, please make sure this email address is added to your Contacts list.

    If the issue persists, please contact one of our Email Support specialists, at aolmailquestions@aol.com

  4. We're glad you're here

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    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

  5. We're glad you're here

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    3 comments  ·  Mail  ·  Admin →

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

    You could also switch to the Unified Inbox view by following the steps in this article: help.aol.com/articles/how-do-i-switch-to-th.., and make sure that all the other email apps that are you using are set up as IMAP.

    If the issues persist feel free to contact our support team at aolmailquestions@aol.com.

  6. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →
  7. Fix the "enter email address to deactivate AOL account" because something went wrong.

    I want to delete some of my AOL accounts especially my username because the username was made in mistake. However when I enter the email address, something went wrong. I'm really not a flatfoot. It's supposed to say Irate_Policewoman@aol.com.

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    3 comments  ·  Settings  ·  Admin →
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  9. We're glad you're here

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    87 comments  ·  Mail  ·  Admin →

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at help.aol.com

  12. find a way to stop the duplicate emails. I keep getting two notifications for the same email! so I'll get one email but a notification for 2

    since the last update, I've been getting two notifications for one email. so 1 email shows up as 2, 2 shows up as 4, etc.

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    Support Request  ·  3 comments  ·  Mail  ·  Admin →
  13. We're glad you're here

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    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

  14. We're glad you're here

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    6 comments  ·  Mail  ·  Admin →

    Hi there, I want to see if I can help you resolve the issue, but I need a bit more details. Please send an email at phonemail.assist@aol.com including the phone model, android OS version and the AOL App version you are using. Thanks!

  15. We're glad you're here

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    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

  16. We're glad you're here

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    1 comment  ·  Admin →

    We do not handle account related issues in this forum, so please reach out to our support team at 1-800-827-6364.

  17. We're glad you're here

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    We take your concerns seriously, so we have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist directly.

    1. Go to our Privacy Policy at policies.oath.com/ie/en/oath/privacy/index…
    2. Click Privacy Centre on the left.
    3. Scroll down to the bottom and click feedback form.

  18. stop someone using my aol email address

    stop someone from using my e-mail address
    sharrissue@aol

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    3 comments  ·  Mail  ·  Admin →

    As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)

  19. I forgot my password

    I forgot my password

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    Thank you for contacting us. As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday  (8 AM – 10 PM ET.)

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