How can we improve the AOL App?

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Create an email service that allows users to send and receive emails. Too complicated? I'm giving you my gmail address as it won't open if

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Support Request  ·  Product Support responded  · 

I have a couple of troubleshooting steps for you that should resolve this issue:

1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data

After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at help.aol.com

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  • Angela Smith commented  ·   ·  Flag as inappropriate

    I can't get anything from Not The Bee. It won't even go to spam. Is it because it is a conservative site?

  • Anonymous commented  ·   ·  Flag as inappropriate

    What happened? For a full 2 weeks not getting emails from family and friends....please tell me what I need to do to reactivate my acct

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have to provide a different email address to get the verification code. shame on you

  • bhwiii commented  ·   ·  Flag as inappropriate

    It only seems to be an issue with sending pictures. My internet connection is strong. What is going on??

  • Nancy commented  ·   ·  Flag as inappropriate

    This very basic function SHOULD work!!! Or what's the point of having email?

  • look at the email address commented  ·   ·  Flag as inappropriate

    ALL needs to scan your equipment, software, hardware, programs for viruses or dishonest staffers who may be stealing or selling email addresses.

  • Bob Males commented  ·   ·  Flag as inappropriate

    After being forced onto the new mobile app a few weeks ago, I'm receiving some emails and not others. I've done two searches over the weekend when people asked why I didn't respond. I can search and find emails that never landed in my new, old, trash or spam bins in either my phone OR laptop. There is something corrupted in the way the system is now handling emails because it's affecting my laptop, too. I can understand there would be multiple reasons you created the app, but this is a failure for me.You've pushed me into something I didn't need and definitely can't work with, I've begun the transition to Gmail.

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AOL App For Android: Mail

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