How can we improve the AOL App?

← AOL App For Android

Create an email service that allows users to send and receive emails. Too complicated? I'm giving you my gmail address as it won't open if

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Support Request  ·  Product Support responded  · 

I have a couple of troubleshooting steps for you that should resolve this issue:

1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data

After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

42 comments

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  • bhwiii commented  ·   ·  Flag as inappropriate

    It only seems to be an issue with sending pictures. My internet connection is strong. What is going on??

  • Nancy commented  ·   ·  Flag as inappropriate

    This very basic function SHOULD work!!! Or what's the point of having email?

  • Bob Males commented  ·   ·  Flag as inappropriate

    After being forced onto the new mobile app a few weeks ago, I'm receiving some emails and not others. I've done two searches over the weekend when people asked why I didn't respond. I can search and find emails that never landed in my new, old, trash or spam bins in either my phone OR laptop. There is something corrupted in the way the system is now handling emails because it's affecting my laptop, too. I can understand there would be multiple reasons you created the app, but this is a failure for me.You've pushed me into something I didn't need and definitely can't work with, I've begun the transition to Gmail.

  • ajd commented  ·   ·  Flag as inappropriate

    the app doesnt work without rebooting phone everytime ...desktop wont send saved drafts ...I have to send them to myself from the phone then cut and paste into a new email in order to send them. If they are sent straight from the phone or forwarded the receivers get gobblygook..its getting old

  • Anonymous commented  ·   ·  Flag as inappropriate

    It always asks for my password which it never did before and when I enter it, it says "authentication failed."

  • Christian von Block commented  ·   ·  Flag as inappropriate

    After I send a mail , it comes back mailer Daemon. If i send it again with the same E-Mail adress it arrives. My friends have the same problem with AOL.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have the Android AOL app. It will not allow me to send any emails. Every time I try to send an email, I get an error message saying that my email cannot be sent. Can you please fix this?

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AOL App For Android: Mail

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