AOL App For Android


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  1. We're glad you're here

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    53 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at help.aol.com

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    64 comments  ·  Flag idea as inappropriate…  ·  Admin →

    As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-300-5017. Thank you!

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    29 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. I forgot my password

    I forgot my password

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    18 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for contacting us. As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday  (8 AM – 10 PM ET.)

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    13 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    As much as I would like to help you directly, for security concerns, we do not handle billing information through this forum. This article may answer your questions: aol.it/1Dbu5zL. If you have additional questions, call the AOL Billing Team at 1-800-827-6364 Monday – Friday (8 AM to 1 AM ET,) and Saturday (8 AM and 10 PM ET.)

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    6 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, I want to see if I can help you resolve the issue, but I need a bit more details. Please send an email at phonemail.assist@aol.com including the phone model, android OS version and the AOL App version you are using. Thanks!

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We take your concerns seriously, so we have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist directly.

    1. Go to our Privacy Policy at policies.oath.com/ie/en/oath/privacy/index…
    2. Click Privacy Centre on the left.
    3. Scroll down to the bottom and click feedback form.

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    3 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

    You could also switch to the Unified Inbox view by following the steps in this article: help.aol.com/articles/how-do-i-switch-to-th.., and make sure that all the other email apps that are you using are set up as IMAP.

    If the issues persist feel free to contact our support team at aolmailquestions@aol.com.

  10. To replace my account that's never been deactivated, due to inactivity. your account should never be deactivated, for no cause whatsoever!

    To not deactivat nobody's account whatsoever. because all of my important emails are on my account. and now its vanished into thin air, but it's still active and I dont know the number that it was associated with, so they don't want to retrieve it for me, and that pours gravy!

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    3 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    If your account becomes inactive for 12 months or more, the account will be deactivated. Find out more here: aol.it/1Iz1szj If you need information about your account status, please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)

  11. I want old email back. PLEASE MY OLD.E-MAIL

    please just give me my ***@verizon.net back,I am an old man,not much time left. thank u

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    3 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

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    1 comment  ·  News  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. cannot sign on. you state sending a verification code but I have to go to another screen to retrieve it. when I go back to sign on with ve

    only need ONE sign on screen. stop sending verification code when signing on. it is NOT WORKING & FRUSTRATING

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  20. We're glad you're here

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    0 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there. I have a couple of troubleshooting steps for you that should resolve this issue:
    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data
    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

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