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I would to change my password

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Alison Chancey shared this idea  ·   ·  Report…  ·  Admin →
Support Request  ·  Product Support responded  · 

As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-300-5017. Thank you!

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  • Anonymous commented  ·   ·  Report

    I cant remember my password as I used the app. app went down 4 days again. when signing in asking for 2nd verification which I can't remember password for. aol help is not very helpful at all. keeping going round in circles. ring this number, but you have to be a paid member. can anyone help to sort this out

  • Anonymous commented  ·   ·  Report

    just send 2nd code to mobile number

  • Helen Smith commented  ·   ·  Report

    The App is asking for a new Passkey when signing in. I've always used my AOL Email address. What is happening.

  • Anonymous commented  ·   ·  Report

    79 years old not able to overcome changing password change

  • Anonymous commented  ·   ·  Report

    Do not call the number chat tells you to call. as I was Hacked from China and they want me to pay them $89.00 to get my password reset

  • Realto P Clinton commented  ·   ·  Report

    this is insanity. Jaw on the floor. Let every ear hear. I changed my phone number and am trying to get in my aol account which is necessary to work, I drive lyft full time. I was told on the phone I have to be asked 3 questions to verify the account, but only have two. it is now going to be difficult to verify the guy said. I say, do you mean impossible? he said, well, yeah. Seriously guys, this is a big deal in my world. how do you not allow someone to access their account if they change their number???!!!!

  • Sandra Heiston commented  ·   ·  Report

    am being deprived access to my AOL account. therefore, am being deprived access to my proper AOL email account. plus, am being deprived access to a previous email account.

  • Mike commented  ·   ·  Report

    if anyone bothers to read my post, FIX YOU DAMM SITE!!!

  • Anonymous commented  ·   ·  Report

    Make it easier to find forgotten aol password

  • Anonymous commented  ·   ·  Report

    i tried to renew my norton app and was told l needed to renew my aol first.

  • Anonymous commented  ·   ·  Report

    I haven't been able to access my account since Oct. 12

  • paula commented  ·   ·  Report

    I can't reset password. tried several times over past 4 months. also keep losing network message comes on daily. and now can't move forward so you'll never get this!!!!!

  • kevin commented  ·   ·  Report

    I set up 2 verification and have the back up email but no longer the old phone number, I tried live chat but they couldn't help have lost 45000mails on my other account

  • Anonymous commented  ·   ·  Report

    my phone is hacked and my password has been changed so I can't sign in my account anymore. Also the verification code says invalid code. How can I get in my AOL account?

  • Anonymous commented  ·   ·  Report

    ID Theft and Fraud Victims I can not log into my AOL email account takes me through the steps to verify over and over with no success or state I have used my number too many times

  • SANDRA FREEMAN commented  ·   ·  Report

    You're harming many of us who cannot access our email - give us access long enough to set up new passwords!

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