when you are trying to send me a passcode it automatically backs me out of the prompted screen while I get the code from my text message. I
so I am attempting to sign in forgot my password. was sent a code by text message. however as soon as I go to the text to retrieve the code it automatically backs me out of the prompted screen back to the privacy controls selection screen. then I cannot enter the code you send me and the only option is to try to send another code with the same result.. needs a fix from you guys
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Hi there, we are sorry to hear that! We'd like to assist you with this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!