AOL App For Android
Aol App
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
413 results found
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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help people when locked out there account instead of trying to charge them 29.99 shame on you.
My phone has water damage can't pull up any thing phone won't come on I called support on my husband phone the lady verified all info but told me I had to pay 29.99 to have my account unlocked.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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stop moving read messages to old messages folder. it's too easy to forget to reply to important messages when they are not in clear view.
stop moving read messages to old messages folder
Hi, this can be resolved by performing the following actions:
1. Tap the Profile icon.
2. Tap Settings & privacy.
3. Tap Inbox style under "Customize Inbox".
4. Tap Unified Inbox to keep messages in one folder.
6. Tap the Back icon to relaunch the app to view the changes. -
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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my account is gone for no reason
I created a new account but it became not valid after just a few days.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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stop putting unread emails in my trash folder from organizations I read and do business with. also stop putting similar emails in my spam.
emails put in spam and trash that I have identified as safe.
Hi there. This can happen if you have a filter set on your email settings. Please log in at mail.aol.com through a laptop/PC, click Settings>More Settings>Filters. If you see a filter there, please delete it. Additionally, please review this article to make sure your account is secure: https://help.aol.com/articles/recognize-a-hacked-aol-mail-account As for the legit emails going to Spam, please keep marking them as Not Spam so your personal spam filter learns to recognize them as legit. If you need help, please contact us at help.aol.com.
Thank you.
AOL team
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financial fraud services
*@yahoo.com
*@gmail.comWe want AOL users to enjoy their time on our platform, and we provide various tools and standards to allow you to make the most of your experience. If you encounter abusive or inappropriate conduct by others on AOL, we encourage you to report the offense so we can ensure that action is taken.
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"Undo" quit working.
fix "Undo"
I'm sorry to hear this! Are you still experiencing this issue? If you do, please try the following actions: uninstall the app, restart your mobile device, reinstall the app then switch to a different internet connection.
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Allow edit of contact e-mail addresses! One has a typo but if I try to correct it in a new message, the program re-inserts the typo!!!
I can't even see the contact list from old versions! Is that a FEATURE?
Hi there. To access and edit your contacts, tap on the More (3 dots) menu from the bottom right corner, select Contacts, select the one you wish to edit then tap on the 3 dots from the top right corner to edit, share, copy to clipboard or delete. If you need additional help, contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I need you to give me instructions on how I can receive AOL E-MAILS in my G-mail APP. Send settings for SMTP, and other types of E-mails.
I want to receive my AOL E-MAILs in my GOOGLE G-MAIL APP.
Hi there. Please refer to this help article to see how to connect your AOL account in a third-party email app: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in
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FOLDERS Where are the folders and move option to those folders?!!!!!!
There had been a heading for folders.At the Bottom of the emails to the right side they were 3 dots. 1 of the choices when you open the 3 dots was that you could move the email to a specific folder? Where are those choices now?!!!!
On the mobile app, the folders are at the bottom left of your screen. you can toggle between them, with the icon being the folder you're currently viewing.
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Nieuwe(bewaarde emails) verdwijnen automatisch naar oude emails soms weer terug en dan weer weg. vreselijk
vreselijk de laatste tijd.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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If you've started to receive an endless flow of junk email, you may be the victim of spam bombing. This is a tactic used by bad actors and hackers to distract you from seeing emails that really are important to you. More info here: https://help.aol.com/articles/Control-excessive-spam-email
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fix the third party mail app one time password generator, please
pop imap emails
Due to some recent changes designed to improve the safety of our platforms and member privacy, we’ve made the process to create App Specific Passwords more secure. This can result in some difficulty when trying to set up an ASP from a new device.
Please ensure that you try creating an app password without using an Incognito browser and use a browser where you have signed into that account in the past, for at least a couple of days. If this is not successful, there may not be a workaround; as we don't know if or when this feature will be available, we encourage you to use Webmail or the AOL app to access your email.
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when responding to emails the page jumps to bottom?
emails responses cause page to jump to bottom
Hi there. Please make sure you have the latest update to the UI, One UI 5.1. You can go to your device's settings, tap on ''Software update'' to see if this update is available for you. If it's not, please try again later. Additionally, if you do have this version, please check to have the latest keyboard 5.6.10.25. Settings>General management>Keyboard list and default>Samsung Keyboard>About Samsung Keyboard (bottom of page)>Update. If you need additional assistance, please contact us at help.aol.com
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the emails displayed when selected. all I get now is a blank message through the app
emails not displaying
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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You can switch between New/Old Mail and Unified Inbox at will, but this must be done from a PC's browser. Here are the steps:
1. Click the Settings icon | select More Settings.
2. Click Viewing email.
3. Under Inbox style, select Unified Inbox.
4. Click Back to Inbox or Back to New Mail when done.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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