AOL App For Android
Aol App
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
60 results found
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Hi there Robert! This is a security feature to keep your account protected. Most probably you have a 2 step verification enabled on your account. Although we would suggest you to keep the 2 step verification, you can disable it by following this steps from our help website:https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone
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Provide an easy, quick process for updating phone #. This is maddening - multiple options for new password but zero for updated phone #??
Easier to change password than phone # - makes no sense! Cannot get into my all from public computer as all verification options involve my OLD # & nothing described or shown to update phone #????
We always encourage users to keep the recovery information up to date on their accounts in case of situations like this.
Our suggestion would be to access our help site on: help.aol.com were you shall be provided with a step by step procedure to update your recovery options or depending on the location from where you are contacting use you would be provided with a phone number from our on call support. We hope these details will help you update your recovery information.
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Why am I unable to sign in using fingerprint?
I use an Android device and with ALL my Apps (except AOL mail) I can sign in using fingerprint. Why does AOL not offer me biometric logon?
Hi there! Biometrics are usually set up on your security area from your settings. You may be able to see more info regarding Biometric sign in on our help site: help.aol.com.
Hopefully this information was useful.
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I'm so angry. I've had this account for decades and now I am constantly told it has redirected too many times and so it doesn't load.
I would give up on AOL except I've been using this email for 30 years so it is pretty embedded.
Hi there! We are sorry about the issue that your are encountering. It may be that you are facing a waiting challenge. in this case you will have to wait for 24h without attempting to access the account, and then retry. You may be able to find more info on our help site: Help.aol.com .
We hope this information was useful.
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change background back to blue
background color
Hi there. To change the app theme, please go to Settings then select Themes. If you need help, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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improve customer service online and by phone.
your phone service is awful. I kept being asked for the first three letters of my email address and your robot kept saying it didn't get it. one person hung up on me.
Hi. We're sorry to hear about your experience. It's certainly our expectation and desire that you receive the highest quality service when working with customer support. We're sad to hear that it sounds like you did not. Rest assured that we've captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future. If you need help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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AOL webmail is a free email service that is made possible by marketing ads. If you find the ads to be distracting, you can temporarily hide them and even give feedback on them. To do this, hover over the ad and click the "X" in the upper right corner. You'll be given the option to temporarily hide the ad or provide feedback on it. Permanently remove ads by purchasing Ad-Free AOL Mail subscription.
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Hi there. The AOL Calendar can be accessed at calendar.aol.com
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I cannot recall my aol calendar
I just want my aol calendar because it has all my birthday listings
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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how to remove aol tech fortress?
aol tech fortress causing many problems remove please?
Hi, we regret to hear you've had a hard time using Tech Fortress. To remove it, you'll first need to cancel the subscription from https://mysubscriptions.aol.com/manage/subscriptions then follow the uninstall procedure, provided at https://help.aol.com/articles/install-and-uninstall-aol-tech-fortress-powered-by-appguard
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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I would like to change the picture on one of my AOL profiles
there is no link to change my profile picture...
AOL lets you personalize your account by adding or updating a picture to your profile. Here are the steps you can take to update yours:
1. Sign in to your AOL account on your PC or laptop.
2. Click your profile name.
3. If prompted, enter your Account Security.
4. Click on Personal Info.
5. Click Update profile photo.
6. Select Upload from device.
7. Edit the photo by cropping or rotating it.
8. Click Save changes. -
Fix the location feature because the weather on mine has me over an hour away from where I actually live!
The weather portion says I'm an hour away (about 50+ miles) from where I live (it's literally in a different area code!) and whenever I change it to where I actually live, it goes right back to the wrong location once I hit the refresh button or go back to the home page and it's beyond annoying to keep seeing it and no matter how many times I change it, it goes right back to the wrong location
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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allow the settings to change the home location and actually save it please
tried many times to change the home location and then it defaults to Nottingham every time
I don't live anywhere near Nottingham. it's not a 5g issue it's your appHi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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Can't find your benefits page or the page to cancel being a member and only keeping the emails
See above
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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que sucede que no puedo ingresar mi cuenta a la aplicación para comenzar a cobrar por ver videos
la aplicación nos me envía el código ni en el teléfono ni en mi email
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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This is the most ridiculous app I have ever used. So many things wrong wirh the app! Most annoying lately is totally inaccurate popping up
Rubbish location pops up every time
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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