improve customer service online and by phone.
your phone service is awful. I kept being asked for the first three letters of my email address and your robot kept saying it didn't get it. one person hung up on me.
450th
ranked
Anonymous
shared this idea
Hi. We're sorry to hear about your experience. It's certainly our expectation and desire that you receive the highest quality service when working with customer support. We're sad to hear that it sounds like you did not. Rest assured that we've captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future. If you need help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team