AOL App For Android
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
60 results found
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I want to cancel the premium that you are still charging me
cancel the premium
Hi there. If you wish to cancel or change your plan or subscription, you can always check our Help article: https://help.aol.com/articles/account-management-questions-about-your-aol-bill Our Billing team can also assist you, they are available at 1-800-827-6364.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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Figure out why I can't get all my mail on my android that I get on my computer. I've missed a lot of personal mail.
My email doesn't show up the same between my computer and android. Why do I need to set a list of "filters" for receiving my mail? I want it like the main computer.
I can't set auto response from android like from computer. I need to let people to know that my computer is crashed and I can't respond to them the same way.How do I send this?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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I found it difficult to get to sent messages and archives had to go through multiple streams to get to it should have sent emails on header
all files should be listed in the header box on the home screen.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp
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go back to original format, and do away with excessive ads! Stop text from disappearing as you compose emails, & jumping to different places
Change the format BACK!!!
Hi there. Please make sure you have the latest update to the UI, One UI 5.1. You can go to your device's settings, tap on ''Software update'' to see if this update is available for you. If it's not, please try again later. Additionally, if you do have this version, please check to have the latest keyboard 5.6.10.25. Settings>General management>Keyboard list and default>Samsung Keyboard>About Samsung Keyboard (bottom of page)>Update. If you need additional assistance, please contact us at help.aol.com
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please restore the previous format. I have lost all ability to compose or send emails.
Simple! I cannot use AOL now
Hi there. Please make sure you have the latest update to the UI, One UI 5.1. You can go to your device's settings, tap on ''Software update'' to see if this update is available for you. If it's not, please try again later. Additionally, if you do have this version, please check to have the latest keyboard 5.6.10.25. Settings>General management>Keyboard list and default>Samsung Keyboard>About Samsung Keyboard (bottom of page)>Update. If you need additional assistance, please contact us at help.aol.com
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To sign out of the AOL app, you need to tap your profile picture, go to Manage accounts > Edit > Remove.
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it's saying New York I want to put it as San Antonio Texas I don't know how to change it
I mean did you have San Antonio Texas not New York I can't change it.
Hi there,
Please check your phone’s app permissions then select AOL and deny permission to location. After you did this, close/re-open the app and the location icon will appear for you to tap it and you will need to allow the AOL app to access the device’s location while using the app.
If you need additional assistance, please contact us at https://help.aol.com/contact/
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Hi. To change your signature in the AOL app, tap on Settings>Signatures then begin typing it on the existing line that allows you to add 1000 characters.
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I need a way to block SPAM. I'm a woman and sick to death of "***** enhancement" spam. I've tried unsubbing, but that brings more spam!
Block SPAM settings!!!
Hello there! If you've started to receive an endless flow of junk email, you may be the victim of spam bombing.
This is a tactic used by bad actors and hackers to distract you from seeing emails that really are important to you.
This can also be an indication that another login account has been compromised. More info here: https://help.aol.com/articles/Control-excessive-spam-email
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stop blasting my text messages with stupid NFL video clips!
keep getting notifications to watch NFL videos. I don't want sports and being harassed by AOL isn't going to change that. you want to be noticed? how about annoying people, now I see you. and you are annoying af
Hi there,
You can turn off these notifications, please tap on Settings then on Notifications
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AOL Pls EM me on how I can set up ((change)) my outgoing EMs & incoming EMs to & from my AOL address 2 simultaneously go to another AOL EM .
I want to set up my AOL em to have a copy also sent to another AOL em addresses for all income and out going EMs from my main em address.
please em me how at ****@aol.comThank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you're commenting on? Thank you so much, and have a great day!
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answer my cry for help
please get in touch with me
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you're commenting on? Thank you so much, and have a great day!
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U were told of fathers passing12 years & 4 month,while his account items are still needed, his email has no way to get into, can't use his
can't use late fathers account for verification, have 2 use mine, but also can't lose his stuff
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you're commenting on? Thank you so much, and have a great day!
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Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
If you’ve started to receive an endless flow of junk email, you may be the victim of spam bombing. This is a tactic used by bad actors and hackers to distract you from seeing emails that really are important to you. More info here: https://help.aol.com/articles/Control-excessive-spam-email
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AOL Widget isn't working correctly, the Mail account is not syncing and the articles are not loading, case no. 09059676
Widget not working correctly
Please try switching the internet connection from WiFi to mobile data or vice-versa. If the issue still persists, please send us an email at phonemailassist@aol.com with more details.
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my email indicates that I have 11 messages all the time. Before I upgraded to a new phone, email would indicate the actual # of messages.
how can I get actual # of messages to show rather than "11"?
Hi there!
Please uninstall/reinstall the email app or remove and re-add your account to it. If the issue persists, please turn your phone off/on and switch between data and WIFI.
Hope this helps!
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Why after signing in and seeing erroneous secondary users I were never aware of, that in order to delete them I must sign in as them. What??
No. I already did.
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
- Don't see your idea?