AOL App for iOS
Aol App
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
301 results found
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To enable the second factor, please follow the steps in this article: https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone
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Hi.
In order to fix this issue, please remove the account from the AOL App and then sign back in.
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My AOL notes are gone how do I get them back?
I had to re-install my AOL mail cause when I phone updates it quits working, my notes disappeared, how do I get them back? This is a disaster!
Sorry to hear that. In order to resolve this issue, please go to the phone’s Settings – Accounts & Passwords – Tap on your AOL account – Toggle Notes (Green).
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Drains battery; closes all of a sudden
The App has been draining so much battery these days. Today I am checking my email for 5 minutes and drained more than 10% of my iPhone battery. The app also closes all of a sudden, sometimes in the middle of composing an email.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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YOUR SUPPORT SUCKS
35 for nothing. waste of time you all suck
Thank you for your patience while we reviewed your feedback.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Please reach out to our team at 1-800-827-6364 for further assistance.
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Hi
How do I delete this US ******** news feed
In order to help you with this issue, please go to Settings > Edition.
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We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to.
Here is the article to best help you:
AOL Help: Email and Viruses Protecting Your Account https://help.aol.com/articles/protect-yourself-from-internet-scams -
Account
How do I get to my account in the app?
ThanksIn order to access your mail via AOL App, please tap the “Envelope” icon.
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Can’t open attachments
Get an error message when I click on document attachments both word and pdf.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Notifications
Hello AOL, I have used AOL for many years. Lately, I’m not being notified when I receive my email. This morning, I happened to open my app and 47 emails were there. I had no idea I had any at all. Yes, I have notifications turned on in settings. Anyway, I’m hoping on your next update that it will bring resolve for this. Thank you.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Weather
Can not change or save city. I tried to change and save city from NY to Boston MA and save. It does not save to change city. Always it switches back to default New York City, N Y
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Notifications
Notifications say "New Email" but does not say who the sender is.
Changed settings to show only 1 line of body, but it remains to show 3 lines
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Why can’t we not attach jpg pictures
When we attach a picture from our library why is always a photo.heic that nobody can open? Pretty frustrating
Please make sure that the pictures you are trying to attach are in supported formats. If you are still having issues, a quick uninstall and reinstall of the app should fix that,
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Changing cities
I can’t change my location to San Jacinto, CA from San Diego, CA.
San Jacinto doesn’t even come up on the list. When I type in San Jacinto on the weather page and press ‘save changes’ it still goes back to San Diego
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Logging in
Yesterday my mail would not update. I signed out and deleted the AOL app and reinstalled the app. I tried to log back into AOL and after I type my password the screen goes to Apple.com shopping page. I can search Apple products but I cannot still back.
Please make sure that you download the AOL app: https://help.aol.com/articles/aol-app-downloading-and-installing
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Foreign language
How can I and where do I go to change the iPhone 6 language setting for my emails? All of a sudden my emails have started coming in another language even though the settings pertaining to language show as United States and English.
To change those settings, please go to Settings – General – Language and Region – iPhone language.
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We apologize for the inconvenience you are experiencing. At this time, we have identified the issue and it is being addressed. While we cannot provide a specific time when the issue will be resolved, our team is working to correct it as soon as possible.
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My account is being hacked the las two years please I need the exact address from this person hacked me a jazmindiz@icloud.com
My account was hacked jazblue@ aol.com please send me the exact address where my account was open from where the exact address I need because someone hacked me from another iPhone XS max she logged me out many times in the day please let me know the address I know her name is Rosa Delgado she have a long criminal record in New York and she is living in Weston Florida but the things are worse she robbed me too in my country with my ex husband Daniel Diz and she is coming inside my house robbed me and attacking…
AOL does not disclose IP addresses or other identifying details in these cases. You will need to contact your local law enforcement agency, who will coordinate with our legal department.
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If unwanted junk mail is getting through your filters, the best way to stop it is to mark it as spam, under the ‘More’ menu.
For advanced settings, go to mail.aol.com on a desktop computer and create filters under Mail Settings. You can filter incoming mail to go to the folders where you want them — or, make unwanted mail from specific senders go straight into Trash or Spam. Note: You can create up to 50 filters.
To learn more about your Mail Settings and Spam in this AOL Help article:https://help.aol.com/articles/aol-mail-spam-and-privacy
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*******.com
Good day , Im unable to view my e mails using the IOS app , the idea is that ,, yes I can view the email but not “ entirely “ ... meaning if the email has large view... than I cannot view the whole email just like if im opening my email using an odnerery internet browser,,, kindly update the app so it can be work properly. Sincerely.
Hi there, I want to see if I can help you resolve the issue, but I need a bit more details. Please send me an email at phonemail.assist@aol.com along with a screenshot. Thanks!
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