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Touch an email to open it and it disappears

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Anonymous shared this idea  ·   ·  Report…  ·  Admin →
Support Request  ·  Product Support responded  · 

I have a couple of troubleshooting steps for you that should resolve this issue:

1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data

After you’ve performed these steps, should you still encounter this issue, please reach out to our mail support team at aolmailquestions@aol.com.

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  • Ed commented  ·   ·  Report

    While writing a looooooong

    email, it just disappears and I lose what I have written. ......?......

  • Tammy commented  ·   ·  Report

    My email seems to disappear all the time without me deleting. I don’t see a setting that will fix the issue

  • Anonymous commented  ·   ·  Report

    After I read an email, I might need to reference it a few days after... just like the rest of the people on the world. But here lately this app has been auto-deleting everything in my “Old Mail” folder. I’ve caught the mail a few times in the “Trash” folder so before I empty the Trash, I double check.

    However, the app yet again finds a new way to ***** me over. Now, even after I double check the old mail folder to check I have set aside emails before selecting the trash folder to empty that hole folder... it will show the emails I need to come back to there. Then, I select the trash folder to empty and when I go back to my old mail... it’s gone when I never deleted them.

    Why!? How!? This app sucks!!! I’ve lost so many important emails. No wonder why I tell everyone my email address, I get snarls and questions... “you still use AOL?!?!?!

  • PS commented  ·   ·  Report

    Each time I open the AOL app to retrieve my email it disappears after a few seconds. Maddening! Apparently I am not the only one with this problem and AOL does not seem to have any response. Going to switch my email accounts ASAP.

  • yvonne van Uffelen commented  ·   ·  Report

    I click on message and message disappears. I click on old mail to recover the email, the app goes back to new mail, over and over again Idea..... Make it work correctly

  • Dave commented  ·   ·  Report

    This has been happening every day for the last three weeks. I am getting to the point where I will no longer use AOL for email. I will cancel my subscription.
    ARE YOU LISTENING AOL?

  • JANE MCDOWALL commented  ·   ·  Report

    It keeps deleting my mail as soon as I’ve read it, instead of staying in the old mail until I’ve chosen to delete it....

  • Frances commented  ·   ·  Report

    AOL is depleting my old emails daily! Their customer service promised it won’t happen again, restored the last 3 days of my emails and even that’s deleted now. AOL is horrible. I’ve lost so much valuable stuff. They say they can’t help me unless I pay monthly.

    Another idea is maybe your email tech support people should speak English.

  • Anonymous commented  ·   ·  Report

    Es ist ****, dass gelesene Mail einfach gelöscht wurden!

  • Anonymous commented  ·   ·  Report

    How do I Stop aol from deleting my old email!

  • Corina commented  ·   ·  Report

    After opening and reading new enails, they are not stored in the „Read“ Golfer and cannot be found in „Deleted Folder“ anymord. Both folders are empty!

  • Anonymous commented  ·   ·  Report

    What has changed? Now when I tap an email to open it moves it to trash file. This has never happened before.

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