How can we improve the AOL App?

My mailbox won’t update..

My mailbox doesn’t seem to update on the AOL app. I have an iPhone 7 and everything is up-to-date on the software end. My phone alerts me in the notification bar that I have an email but when I open my AOL app to emails do not populate. I slide the screen down to refresh it and nothing happens. I just updated my AOL app a couple days ago and I don’t understand why I am having this problem.

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Mike B. shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

136 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    My AOL email in Apple Mail and via AOL application, and via AOL online does not update. I cannot get or send email. What should I do to fix this failure of mail service?

  • Sylvia Erwin commented  ·   ·  Flag as inappropriate

    I am having problems receiving my emails and won’t recognize my password or email name. I try to update and it doesn’t follow through! Help!

  • Anonymous commented  ·   ·  Flag as inappropriate

    I not getting updated mail. I’m getting a message to update my e-mail. What’s happening?

  • Linda commented  ·   ·  Flag as inappropriate

    My aol email is not updating and when I log out and sign in again, it takes me on this ride of how many buses and then another one asking check all the crosswalks and hit verify and it takes me to another over and over but never gets anywhere. So frustrating, and my phone is an iPhone 8 +.

  • Bruce commented  ·   ·  Flag as inappropriate

    I stopped getting emails on my phone and both my Mac and windows computers. What is the matter with Aol and why am I paying for emails I never get?

  • Anonymous commented  ·   ·  Flag as inappropriate

    I am not receiving email. This has happened before and I cannot recall the procedure to fix it. I even downloaded the AOL app and that won’t update either. Please, someone help!

  • Dave commented  ·   ·  Flag as inappropriate

    It takes some time to recieve my emails on my iPad. Often it is several houses. iPhone and desktop are virtually immediate. Need help.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Am email was sent to me by someone sitting next to me and after almost three hours it still has not been received. Other messages have been sent an received without any issues. What’s this about? Now concerned other messages may have not been received!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Everything correct on my end, email won’t update. Get an error message regarding the email server. Pursued the fix suggested. No help. What next?

  • Anonymous commented  ·   ·  Flag as inappropriate

    My emails will not update @ it keeps asking for my password. This has been going on for days.

  • Julie commented  ·   ·  Flag as inappropriate

    I’m not able to receive or send mail on the iPhone app or using the web.

  • Anonymous commented  ·   ·  Flag as inappropriate

    My iPhone aol.com just stopped updating this week for no discernable reason. The screen message is that my password is wrong but I haven’t changed it. And it works on my husband’s iPad. Suggestions?

  • Baldinva commented  ·   ·  Flag as inappropriate

    I am not receiving emails, and I have lost all my contacts, and my folders. I have an up-to-date IPad. ???

  • Anonymous commented  ·   ·  Flag as inappropriate

    I can not believe after two weeks I am still not getting my emails sounds if they will be shutting AOL down as nobody is helping anymore and I guess nobody will be joining them I’ve been with them for over twenty years. 😔😔😔😔

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