How can we improve the AOL App?

My mailbox won’t update..

My mailbox doesn’t seem to update on the AOL app. I have an iPhone 7 and everything is up-to-date on the software end. My phone alerts me in the notification bar that I have an email but when I open my AOL app to emails do not populate. I slide the screen down to refresh it and nothing happens. I just updated my AOL app a couple days ago and I don’t understand why I am having this problem.

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    Mike B. shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    107 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        I am not receiving notifications from other apps that say they are sending me emails. Multiple apps

      • Anonymous commented  ·   ·  Flag as inappropriate

        Some of my e-mails that are personal are going To the “Spam” folder. I have to go in and check every time to retrieve them. Don’t appreciate it.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I’m either not getting any notifications to say I have mail, Yet I click the app and loads of unread mails are there. OR it tells me I have mail and I click the app and it shows me nothing!! Sort it out, this app is pretty much useless as is!

      • Anonymous commented  ·   ·  Flag as inappropriate

        On the app, my inbox is days out of date. It will not show the mail that is there when signed in on a laptop. This has been going on for quite awhile now, and renders the app largely useless.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I’ve been having the same issue for the past couple of days.., and this isn’t the first time I’ve had this issue

      • Anonymous commented  ·   ·  Flag as inappropriate

        Seems to be a big AOL problem. Nothing from my inbox will download either. AOL needs to fix this. It’s sooooo annoying!

      • Tessa Buxton commented  ·   ·  Flag as inappropriate

        My emails don’t update in the app - I have to go online to get my recent emails. What’s going on??

      • Anonymous commented  ·   ·  Flag as inappropriate

        A group of my emails just disappeared in my inbox file. Everything before 5pm today 1/11/2019 to 12/17/2018. I did not delete these files.

      • Anonymous commented  ·   ·  Flag as inappropriate

        A notification of email received flashes on my main screen, but when I go to my InBox, the email won’t show up. Why not?

      • Leslie commented  ·   ·  Flag as inappropriate

        I’m not getting any emails, what’s up? Was working fine yesterday. Please help!

      • Anonymous commented  ·   ·  Flag as inappropriate

        On my iphone 7 plus, all folders show e-mail except my inbox (new e-mail). Nothing will download from the inbox (new e-mail). It tells me they are 14 there, but none show. If go onto the AOL site and move all new e-mails to a different folder, then they'll download onto my phone.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I used to get notices when I had a new email but no longer. What’s up with that?

      • Anonymous commented  ·   ·  Flag as inappropriate

        I hate this whole set up. I am having all of the same problems these people are having. I wish I had my old account and probably the old phone too. I hope you get this straightened very soon!

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