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How can we improve the AOL App?

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How do I change my password???!!!

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Anonymous shared this idea  ·   ·  Report…  ·  Admin →
Support Request  ·  Product Support responded  · 

As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)

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  • Anonymous commented  ·   ·  Report

    I’ve had this app on iPhone for years. Changed my password on another devise now I can’t log onto my emails. I can see h to e news etc. Can’t get in with the mail app

  • Anonymous commented  ·   ·  Report

    AOL locks me out of an account where there is important documents and then offers me a paid subscription before they will assist or rather allow me to log back in.

  • DayZ commented  ·   ·  Report

    Can’t login to secondary email account for the last few days nor can I even set it up on new iPhone 11. I use the correct password but it doesn’t work and when I choose the Reset Password button it gives me an “oops” message and says to “try again later”. I’ve been trying again for 3 days now. I can’t reach support by email so posted this problem here. Maybe AOL will realize they have another bug.

  • Anonymous commented  ·   ·  Report

    9/18/20. And the nightmare begins as I deal simultaneously with a surprise iOS update to 14.0 and the inability of Mail to recognize my Aol accounts OR even add the accounts again (as directed by the email sent last month by Aol.

    I have survived years of ridicule for keeping Aol, but may be the thing that makes me change to another system. It will be tedious, but not as tedious as using that app.

  • Anonymous commented  ·   ·  Report

    Sur l’historique de navigation s’affichent deux connections en Russie, une en Malaisie et simultanément une demande de rançon en bitcoins l’est adressée par mail à mon adresse aol. À ma connexion sur l’application un message d’expiration de la connexion s’affiche probablement pour récupérer le nouveau mot de passe que je viens de rentrer. Avez vous aussi la même intrusion ?

  • David Cannard commented  ·   ·  Report

    Answer the phone to help people , I can’t get into my account because my phone number changed, and nobody is answering the phone to help me, and putting my email address is not going to help you because I can’t get in my account

  • Kindra commented  ·   ·  Report

    I have been trying to sign in on my phone and iPad to view my email for the last two days and haven’t been able to. I’ve even deleted the app and reinstalled and still can’t connect. It lets me get to the point of entering my password then says it loses connection to the server. Prior to even deleting the app it would constantly ask for my password and said it hadn’t been updated since a year ago which was incorrect. It’s very frustrating not being able to view my email from my mobile device especially when I need it for work while on the road. The app definitely needs an upgrade on so many levels.

  • John Yavroyan commented  ·   ·  Report

    When I turn my iPad on and go to "mail", i get a message "password incorrect. Enter the password for the IMAP account "AOL". I enter my AOL password, but that's not the answer it's looking for.

    Can you help?

  • Dan commented  ·   ·  Report

    Seriously this piece of **** just hacked into my phone

  • Anonymous commented  ·   ·  Report

    I've already tried ALL the suggestions listed in the forum, it doesn't fix the problem. Once I leave a WIFI signal I start getting the blue pop up error box saying my password is incorrect, fix now! SO FRUSTRATING!!!

  • Anonymous commented  ·   ·  Report

    When I login in my emai address, but I loss my telephone number. How to reset my telephone number?

  • Anonymous commented  ·   ·  Report

    WHAT THE **** IS GOING ON I WENT THROUGH MY PHONE LOOKING HOW TO GET THE TOUCH BACK I FOUND IT AND IT WORKED ONE DAY BACK TO THIS **** AND YOU HAVE TO DO IT MULTIPLE TIMES DAM ITT!!! IVE GOT IMPORTANT MAIL I NEED TO GET TO AND WORK!! I CALL AOL THEY TELL ME I HAVE TO PAY TO FIX IT ITS THEIR MESS ARE FOR REAL!!!!!!!!!!! ????????????AND I KNOW THEY SEE THID FEED BACK HERE AND NOTHING!! PLAIN BSSSSS

  • Connie commented  ·   ·  Report

    Every time I try to sign on with the verification code it comes back saying it can’t find the site? HELP!!!!!!!!

  • Anonymous commented  ·   ·  Report

    I am trying to input my password which you say i need to do, but you also keep saying its wrong.... You then don't give me a chance to reset it either. Its the same pass word Ive had for ever!!

  • Robert Pfaff commented  ·   ·  Report

    Need to provide correct phone number, and erase incorrect phone number.
    Don’t see how to do that. Please forward to someone who can help.

    I can see you are trying to improve AOL’s image and function.

    I am paying $300 per year. *****@aol.com

  • Lupita Montanez commented  ·   ·  Report

    It’s the first time I’m having issues with the app. Early in the morning today I was seeing my emails everything was functioning well until and hour later I wanted to see my emails again and I was signed out! I never logged out! Now I forgot my password and the phone one that I have on my account has changed for several months now, I can’t remember my previous phone number so I can’t get access to my emails! I have important information there from work that I need to get into it! Help anyone !!!

  • Jeff Hoen commented  ·   ·  Report

    Dammit you guys! You can see that I’m trying to do a simple update! I have Parkinson’s, so it’s especially hard to avoid making mistakes! Go easy on me, will ya! A little help here...

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