I can’t open my emails
With the latest IPad app update, my mail comes in fine but when I try to open them it closes the App, every time. The software level on my iPad 3 is iOS 9.3.5 which is supposed to be compatible.
Our developer team just released an update that fixed this issue, please go to the App store and get the latest version of the AOL App.
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Rhonda commented
After about 2-3 minutes on AOL, the app shuts down, even in the middle of an operation.
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Bill commented
So what do we do to get our mail this way? It keeps piling up?
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Sandra commented
Thank you for the update. Hopefully you can correct the issue soon. I work for a software company and understand this can happen. No matter how many times you test, once it gets out to the public something happens, Been with AOL for several years, Keep up the good work!!
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Crystal commented
I'm unable to open my emails using iPad mini, when I tap on message to open, AOL shuts down, this has been going on for the last two days September 4th and 5th. This is extremely frustrating. AOL? this needs to be corrected.
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Andy commented
Unable to open email on my iPad. Email arrives fine but when I click to open it closes the app. This is day 3 and I am getting desperate!
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Denise badman commented
I can't open my emails on my iPad I click on a email it clicks off closes the app I use iOS you sent me an email requesting this info thanks please help
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Anonymous commented
Thanks,
new update has addressed the crashing issue caused by the previous update. -
chchis commented
Why is it taking so long to fix this issue? It was working fine until a few days ago. Just go back to the settings AOL had last week. It doesn't take AOL very long to collect my $18 every month. It shouldn't take this long to fix a problem.
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chchis commented
Having the same problem with my email. Using iOS 9.3.5 on iPad mini. I tap on an email and the app closes. Problem started 2 days ago. AOL is a rip off.
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Phyllis commented
Same here, can't open email. App closes
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Gary Bridle commented
WHY, since only yesterday, am I Unable to open and read my Saved emails on my iPAD ?
Poor Service !! -
Colin commented
the app shuts down when trying to open an email. As a long standing AOL user, I am disappointed with the AOL app for iOS. It used to be one of, if not the most stable email platforms on the market. I rely on using AOL on my mobile device, but can only now access it via my PC. Please resolve ASAP. Thank you.
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Desta commented
Really need to communicate with someone today and the AOL app crashes when I try to open them on mini IPad! Please fix!
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Anonymous commented
Can't open my emails on my mini iPad.
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Anonymous commented
Same issue since the last update of sept 2... Cannot open email it shuts down. I need this fix ASAP...
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Eric commented
I'm having the same problem. The app shuts down when I try to open an email
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JJZ commented
Several days now, when trying to open mail, window just disappears to a minimize window.
Please fix, annoying, time consuming, especially chatting to help desk, ran out of time, had to get back to work.
I see many others with this problem.
May have to switch to anther email, been with AOL since Windows 3.11, decades ago! What's up AOL, now 🅰❌🔚 Need 🆘‼️ -
Marion commented
Please help,I've been with you for years,now I can't get into mail,can't remember password,I need to have it,for keeping in touch with my family in Europe I've trie everything please let me at least change password t.y.
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Anonymous commented
Can't open my e-mails in this app on mini I-pad.
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René Cinq-Mars commented
This is ridiculous already 2 days and am unable to open any emails from my iPad (only) fix the problem already , been with aol 20 years now and am ready to cancel forever