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I can’t open my emails

With the latest IPad app update, my mail comes in fine but when I try to open them it closes the App, every time. The software level on my iPad 3 is iOS 9.3.5 which is supposed to be compatible.

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Larry Anzinger shared this idea  ·   ·  Report…  ·  Admin →
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  • Anonymous commented  ·   ·  Report

    Exactly the same problem since the app update 04/09/18 this morning

  • Paul commented  ·   ·  Report

    Arrrgh!
    What the heck have your tech team done ?!?
    another update , and now I'm unable to open any emails !
    I can swap between the inbox , junk etc. folders, but try to open any email - and the app crashes !
    As can be noted I can access the "feedback" link.
    Device is 4 year old ipad mini - last available ios is 9.35 .
    Please get it sorted asap.

  • Frustrated commented  ·   ·  Report

    I am having the same difficulty. It is very frustrating to not be able to open my messages.

  • Anonymous commented  ·   ·  Report

    Having the same problem with my aol app.

  • Donna Karaffa commented  ·   ·  Report

    I am also having the same problem with my iPad. I am not able to open emails

  • Anonymous commented  ·   ·  Report

    Thanks for letting us know you are working on it.

  • Kenneth Hartline commented  ·   ·  Report

    I cannot open my e-mails. The screen goes back to the icon screen

  • Anonymous commented  ·   ·  Report

    I can't open my email. I keep getting kicked out.

  • John L commented  ·   ·  Report

    Cannot open email after 5.6.0 update on ipad3.

  • Anonymous commented  ·   ·  Report

    Same issue here...can't open emails.

  • Denise badman commented  ·   ·  Report

    I can't open my email it clicks off the app I'm using ipad1

  • MSF commented  ·   ·  Report

    Similar issue as others. New app update does not grandfather ver 9.3.1.
    Despite deleting, reboot, and them reinstalling AOL App any attempt to open NEW OR OLD individual emails KICKS you out of the application.

    I was able to open an OLD email SAVED in another self -named folder on AOL, just not in any system folders.

  • Joyce commented  ·   ·  Report

    I can not open emails. When I try app crashes

  • Anonymous commented  ·   ·  Report

    Same issue. I have tried to log out and back into app. Deleted AOL app and reloaded, log in. Cleared cache. Closed and relaunched device. The quality assurance procedures can go on and on but I think you AOL get the idea.
    IOS IPad 2 release 9.3.1 compatible and email opening was working fine BEFORE your latest update.

  • Anonymous commented  ·   ·  Report

    Same thing with me! What the world? What do I do to fix it?

  • Leslie sleep commented  ·   ·  Report

    I am unable to access my email from my iPad 4 when click on the email to open it it just takes me back to my apps menu so unable to open any e mails

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