AOL App for iOS
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
168 results found
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Security issue by another aol member
I have made a report of issues to Facebook yahoo and now email of multiple hacks at different times from different people from different places. I am now addressing the AOL issue. I found an embedded email address of someone in my aol account that has an ex employee of ours initials embedded in the email address that was in the settings of my account. I think they were able to see my emails and may be trying to steal or hack data. I need to verify and confirm if it is Alex Hernandez as typed in the embedded email…
Hi,
Please secure your account by following the steps provided in the section ‘Keep your account safe’ : https://help.aol.com/articles/secure-your-aol-account.
Also, check your recent activity in order to find out if your account has been accessed by unauthorized users: https://help.aol.com/articles/find-and-remove-unusual-activity-on-your-aol-account
Thank you!
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Unable to attach file attachment
I am currently unable to attach document files to my emails using AOL Mobile. Not sure if I’m doing anything wrong. Never had this problem in the past. Please advise.
In the AOL App you can only add photos or videos.
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Glitchy Notification Badge
The app badge would keep saying I have 1 unopened new email or say I have multiple new email. When I check it says the inbox is empty or it wouldn’t load any email and say there are no new email. Please fix.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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Rdoar latency issue
iPhone 10, latest iOS version, latest aol app; aol “not permitted” in iPhone settings, so as not to appear under “mail” icon on iPhone main page.
Issue: when aol. App is closed, any email received will cause iPhone to “ping”, and number in red bubble will appear in aol. Icon to signify receipt of mail; on main iPhone page, image of e-mail will briefly appear, and if I touch that image, I will be taken to mail in ‘new mail’ box in aol. App.
However, if i am on main page, and aol. Closed, and I receive e-mail, iPhone will…
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
Thank you!
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Please remove the account, then manually re-add it by following the steps from the article below (Click on Setup Manually to see the steps): https://support.apple.com/en-us/HT201320
In the process of manually adding the account, please use the IMAP settings outlined in the Step 2 section of the following article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail
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Forwarding mail
How do I send and forward e-mails from my mobile device!
Sending mail from the AOL app lets you get in touch with your contacts even when you’re on the go. Learn more: https://help.aol.com/articles/send-forward-and-reply-to-messages-in-the-aol-app-for-ios
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I’m already paying. monthly for aol but it won’t give me a chat session for help editing parts of my account info ! :(
Recognize that I am paying monthly for aol and allow me a chat session!
Hi,
To manage your account info, simply go to myaccount.aol.com and sign in with your account.
If you need further assistance, please reach out to our team at 1-800-300-5017. -
First initial attempt doesn’t let me see my mail
First initial attempt doesn’t let me see my mail.
To remedy the issue I hard close out the app EVERY first attempt, which usually fixes the issue.I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Hi,
The AOL app is available for iOS devices running iOS 9.3 or higher.
Thank you!
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Stability, where it works ALL the time, versus unexpected halts/reloads
Please check for stability. AOL Mail and NEWS now exhibits frequent unexpected reloads.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data or vice-versa -
Duplicate Sent Emails in Draft
Every time I send an email it duplicates another in sits in draft. What is going on?
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
This issue is fixed. Thanks for your patience.
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*******@aol.com
Cannot delete unused folders.
The feature about editing folders is not available using the AOL App. In order to manage your folders, please access mail.aol.com from a desktop computer.
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Where the &$%# is “mail”?
How about a tab called “Login” or “Mail” where you can actually check aol email? What happened???
In order to access your emails, simply tap the “Envelope” icon.
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Logging in
This is to something that was posted on logging in on 5/7/19. I have tried deleting the AOL app and reinstalled it. I have tried backing up my phone and deleting and resetting my phone and I still can’t set up AOL mail. Every time I go into the app it states something went wrong try again later. I have deleted and reinstalled everything. Thanks
Are you able to log in by going to mail.aol.com using an external browser? If yes, please try switching the internet connection from WiFi to cellular data or vice-versa.
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How can I delete more than 1 email at a time? Or empty folders?
I can’t find any way to get rid of my 4000 emails except one at a time. Then hoe do you get rid of deleted emails?
Here is how to delete multiple emails:
1. Tap the Mail icon in the AOL app.
2. Tap the folder your message is in.
3. Tap the box next to the messages you want deleted.
4. Alternatively, tap Select All after selecting the first message.
5. Tap the Delete icon at the top of the screen.
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. Restart your mobile device
2. Uninstall and reinstall the app with the latest version
3. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to your printer manufacturer.
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To enable the second factor, please follow the steps in this article: https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone
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