AOL App for iOS
Aol App
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
168 results found
-
Screen not responding to touch
Page loads. I can see my emails but I can’t scroll down to see more not can I open an email or swipe left to delete
Ad banner is also frozen.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
My AOL notes are gone how do I get them back?
I had to re-install my AOL mail cause when I phone updates it quits working, my notes disappeared, how do I get them back? This is a disaster!
Sorry to hear that. In order to resolve this issue, please go to the phone’s Settings – Accounts & Passwords – Tap on your AOL account – Toggle Notes (Green).
-
It wasn’t broken!
So, now, all that was good about the app is gone. I can’t read the type(yes, I adjusted the size), can’t search for flagged items and many more issues. I don’t know what you thought you were doing, but it is a HUGE FAIL!
Thanks for reaching out. I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Pics
Can we download pics ??
Thanks for reaching out. We have an article that should help you: https://help.aol.com/articles/save-and-send-attachments-with-the-aol-app-for-ios
-
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Drains battery; closes all of a sudden
The App has been draining so much battery these days. Today I am checking my email for 5 minutes and drained more than 10% of my iPhone battery. The app also closes all of a sudden, sometimes in the middle of composing an email.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
-
YOUR SUPPORT SUCKS
35 for nothing. waste of time you all suck
Thank you for your patience while we reviewed your feedback.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Please reach out to our team at 1-800-827-6364 for further assistance.
-
We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to.
Here is the article to best help you:
AOL Help: Email and Viruses Protecting Your Account https://help.aol.com/articles/protect-yourself-from-internet-scams -
Email disappearing to trash
I’m sick of my emails being sent to the deleted file after I open them. Please do something about this.
This issue might be a result of using POP to access your mail from a 3rd party app. Please check your email apps (Outlook, Mac Mail, Windows Mail, Thunderbird or native mobile email apps).
Also, make sure that you do not have a filter set up to move Sent mail to another folder, or to delete mail from the Sent folder after a certain amount of time. -
Can’t open attachments
Get an error message when I click on document attachments both word and pdf.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Notifications
Hello AOL, I have used AOL for many years. Lately, I’m not being notified when I receive my email. This morning, I happened to open my app and 47 emails were there. I had no idea I had any at all. Yes, I have notifications turned on in settings. Anyway, I’m hoping on your next update that it will bring resolve for this. Thank you.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Account spoofing
My account is always receiving emails from myself. This is because my account has been spoofed and in the email you receive are people asking for money. Why not just be able to stop spoofing of your own account? Or when I send a copy of the email to your customer support, actually doing something about it.
Thanks for reaching out. We have an article that should help you with your issue: https://help.aol.com/articles/what-is-email-spoofing-and-how-can-i-tell-if-my-account-has-been-spoofed
-
Notifications
Notifications say "New Email" but does not say who the sender is.
Changed settings to show only 1 line of body, but it remains to show 3 lines
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Why can’t we not attach jpg pictures
When we attach a picture from our library why is always a photo.heic that nobody can open? Pretty frustrating
Please make sure that the pictures you are trying to attach are in supported formats. If you are still having issues, a quick uninstall and reinstall of the app should fix that,
-
Unfortunately, the feature about editing folders is not available using the AOL App. In order to manage your folders, please access mail.aol.com from a desktop computer.
Here’s how to add an account:
1. From the bottom of the main menu, tap the Settings icon.
2. Tap Manage Accounts.
3. Tap Add Account.
4. Enter your AOL username and password.
5. Tap Sign in.
-
Why am I being logged out of my email????
Everyday I find that the APP has logged me out! What’s going on??? AOL has gone downhill fast!
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Deleted emails keep coming back
Every time I delete my emails, they come back, I have to delete them several times before they go away.
This issue might be a result of using the account configured as POP, in one of your mail clients or mobile devices.
POP downloads email from a server to a single computer/device, then deletes it from the server. Because your messages get downloaded to a single computer or device and then deleted from the server, it can appear that mail is missing or disappearing from your Inbox if you try to check your mail from a different computer. Please check your account setup on all of your devices and email clients (e.g. Outlook, Mac Mail, Windows Live Mail), and for the ones that are using the account as POP, please make sure to have the option to leave a copy of the message on the server checked, or setup the account to use IMAP instead of POP.
For help with configuring the account as IMAP, please…
-
GLITCH—Forwarded email not to correct person
I forwarded an email to one person but found later it went to a saved group. In my sent folder the email still shows just the one recipient, not the group but the group sees other email recipients. This is apparently a glitch in the app that needs correcting!!
We recommend asking one of the group members to forward to you the email they received (including the mail header), to make sure the email originated from your mailbox, and was not auto-forwarded for another recipient.
-
Foreign language
How can I and where do I go to change the iPhone 6 language setting for my emails? All of a sudden my emails have started coming in another language even though the settings pertaining to language show as United States and English.
To change those settings, please go to Settings – General – Language and Region – iPhone language.
-
If unwanted junk mail is getting through your filters, the best way to stop it is to mark it as spam, under the ‘More’ menu.
For advanced settings, go to mail.aol.com on a desktop computer and create filters under Mail Settings. You can filter incoming mail to go to the folders where you want them — or, make unwanted mail from specific senders go straight into Trash or Spam. Note: You can create up to 50 filters.
To learn more about your Mail Settings and Spam in this AOL Help article:https://help.aol.com/articles/aol-mail-spam-and-privacy
- Don't see your idea?