AOL App for iOS
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
128 results found
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Receiving two of the same emails
Receiving two of the exact same emails.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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Regularly moves old viewed mail into spam folder
About once a week, aol email moves all of my old viewed emails over into the spam folder repeatedly. So annoying. No clue how to stop it.
We want an email specialist to look into your problem so please email us at aolmailquestions@mail.com.
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We are sorry we could not help you more through this forum. Please send an email to our Email Support team at aolmailquestions@aol.com, to have one of our technicians help you further. Thank you for your understanding!
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No emails
I have not received any emails since Monday Sept 16 2018
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our mail support team at aolmailquestions@aol.com.
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Mails moving on their own
For several days I’ve had old mail
Going to trash and not being saved under old mail. Have contacted AOL and they’ve been no help at all. Is anyone else having this problem??We’re sorry to hear that you are still having trouble. One of our mail support agents would like to further investigate this issue. Please reach out at 1-800-827-6364.
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Search Engine choice for iPhone
Why can’t I choose my search engine on my iPhone? I want Google but no choice option available in Settings.
A terrible annoying Amazon thing breaks into
Mail and no X out of it available!Thank you for your suggestion about the search engine. We’re always interested in opportunities to improve our products and services, so we appreciate when our users take the time to share with us. We will make sure that this gets to the appropriate team for review.
Also, we are not associated with the pop-up you have received. We recommend clearing your phone’s history (browsing history), and in case you have multiple tabs opened in Safari, close all of them. For more information about this type of pop-up scams, and how to avoid them, please check the following Apple support page: https://support.apple.com/en-us/HT203987
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