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92 results found

  1. We're glad you're here

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  2. Lost emails

    Why has aol deleted all of my emails?? ***

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    42 comments  ·  Mail  ·  Admin →
  3. We're glad you're here

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    As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)

  4. I can’t receive emails only send them why is this?

    I can’t receive emails at all. What can I do to solve this.

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    20 comments  ·  Mail  ·  Admin →

    Here’s a help article that might solve your issue: help.aol.com/articles/fFix-problems-reading..

    If the issue persists, one of our Mail Support Agents might be able to help you. Please send an email to aolmailquestions@aol.com with as many details as possible, including your username.

  5. We're glad you're here

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    22 comments  ·  Search  ·  Admin →

    As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)

  6. My emails

    Why are my emails going to my spam folder? Important emails about my Verizon account and other things are going to the spam folder. Why are you doing that when my account is a Verizon account you acquired? I’m missing out on my emails because AOL is taking it upon themselves to decide what is a spam email or not. And in every case, you’re wrong!

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    14 comments  ·  Mail  ·  Admin →

    By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not.

    Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder. If the mail was sent as a mass mail, it will automatically go to the spam folder as well.

    Also, please make sure this email address is added to your Contacts list.

    If the issue persists, please contact one of our Email Support specialists, at aolmailquestions@aol.com

  7. We're glad you're here

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    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

  8. Old inbox mail

    I’m not able to access and read my old mails. Whenever a mail comes in and read, it automatically goes away instead of moving or staying in the old mail folder/section.

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    14 comments  ·  Mail  ·  Admin →

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

    You could also switch to the Unified Inbox view by following the steps in this article: https://help.aol.com/articles/how-do-i-switch-to-the-unified-inbox-view, and make sure that all the other email apps that are you using are set up as IMAP.

    If the issues persist feel free to contact our support team at aolmailquestions@aol.com.

  9. We're glad you're here

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    12 comments  ·  Mail  ·  Admin →

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our mail support team at aolmailquestions@aol.com.

  10. Share my information

    Please stop asking me to say yes to sharing my information an not allowing me to get to my mail every time I try to check my mail and the pop up doesn’t give the option to say no if I don’t want to share my information I should have the option to say no and do it only one time it’s just not right

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    7 comments  ·  Mail  ·  Admin →
  11. We're glad you're here

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    Thank you for contacting us. As much as I would like to help you directly, for security concerns, we do not handle billing information through this forum. This article may answer your questions: aol.it/1Dbu5zL. If you have additional questions, call the AOL Billing Team at 1-800-827-6364 Monday – Friday (8 AM to 1 AM ET,) and Saturday (8 AM and 10 PM ET.)

  12. We're glad you're here

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    2 comments  ·  Mail  ·  Admin →

    To manage account related information, please go to myaccount.aol.com. If you are still having trouble, feel free to contact us at 1-800-827-6364.

  13. Email in landscape mode.

    When I am reading email in landscape format on my new iPhone XR the text slips back to beginning as I read down the text. This only happens when I open in the AOL app. Can this be corrected?
    I have uninstalled and reinstalled the app but no improvement.

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    2 comments  ·  Mail  ·  Admin →

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

  14. Typing emails is really slow

    I seem to have an issue, when typing an email the phone slows right down and takes several seconds before the letter I’ve typed appears. It’s not my phone, as I now have to type emails in my notes and copy and paste. And I have no issues on this where I’m typing it’s purely on my email. I have a iPhone 6.

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    4 comments  ·  Mail  ·  Admin →

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

  15. Receiving two of the same emails

    Receiving two of the exact same emails.

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    5 comments  ·  Mail  ·  Admin →

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

  16. Mot de passe

    Ras le bol d avoir des problèmes de mot de passe. Impossible de retrouver le mien donc impossible de remettre mon compte aol sur mon iPad.
    Je suppose que je n aurais pas de réponse mais je tente quand même

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    0 comments  ·  Mail  ·  Admin →

    If you need assistance for resetting your password, please call AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET."

  17. We're glad you're here

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    Support Request  ·  3 comments  ·  Mail  ·  Admin →
  18. We're glad you're here

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  19. We're glad you're here

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    1 comment  ·  Admin →
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    2 comments  ·  Mail  ·  Admin →
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