AOL App for iOS
Aol App
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
92 results found
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Recover a account
My account is locked my password is not working and customer service is no help to recover a account I can’t verify my account due to a old number I have and all that customer service can do is say I can’t help you until you verify your account and I should have updated my account information. This is the worse customer service I ever had I am very disappointed with AOL. Customer service should be top priority and it’s not they are useless. How am I to verify my account if I can’t get on and change my information??…
As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-300-5017. Thank you!
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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I can’t receive emails only send them why is this?
I can’t receive emails at all. What can I do to solve this.
Here’s a help article that might solve your issue: help.aol.com/articles/fFix-problems-reading..
If the issue persists, one of our Mail Support Agents might be able to help you. Please send an email to aolmailquestions@aol.com with as many details as possible, including your username.
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Security Questions
You let someone hack my account and change my password and get access to my other accounts such as Instagram and Uber and they now have access to my credit card information. If you guys had security questions this would’ve been avoided.
As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-300-5017 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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Lost emails
Why has aol deleted all of my emails?? ***
One of our Mail Support Agents might be able to recover your missing emails. Please send an email to aolmailquestions@aol.com with as many details as possible, including your username.
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Verizon is AOI
Keeps asking me to create an AOL account, we are using a Verizon email which is AOL. It also defaults to no account and sometimes won’t bring up the Verizon email. Need to be able to turn off this nagging.
Hi there, sorry to hear that. We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
Thank you!
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As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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My emails
Why are my emails going to my spam folder? Important emails about my Verizon account and other things are going to the spam folder. Why are you doing that when my account is a Verizon account you acquired? I’m missing out on my emails because AOL is taking it upon themselves to decide what is a spam email or not. And in every case, you’re wrong!
By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not.
Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder. If the mail was sent as a mass mail, it will automatically go to the spam folder as well.
Also, please make sure this email address is added to your Contacts list.
If the issue persists, please contact one of our Email Support specialists, at aolmailquestions@aol.com
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Add the option to receive your info to reset your password with your cell number because I dont receive the email
I don’t receive my email to reset my password.
As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-300-5017. Thank you!
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Old mail
Why is it one of my mail boxes has an old mail box and the other doesn’t
Shouldn’t both boxes have old mail box
E***Hi there. We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
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AOL updated app
I updated my AOL app several yrs ago when you sent it. How can I get all my info to my new app and get rid of my old icon/app.
They get confused and go back and forth and won’t always send correctly.
Old app tells me they don’t know who I am.
REALLY???
Hi there, sorry to hear that. We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com. Thank you!
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Hi there, sorry to hear that. We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
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As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-300-5017. Thank you!
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STOP DELETING MY MAIL IN THE TRASH FOLDER, THIS US A WASTE UF MONEY, ONLY THERE FOR 2 DAYS, FOR CHRISTMAS
STOP DELETING MY MAIL IN THE TRASH FOLDER, THIS US A WASTE UF MONEY, ONLY THERE FOR 2 DAYS, FOR CHRISTMAS
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our mail support team at aolmailquestions@aol.com.
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Updated and now won’t open PDF files
SO FRUSTRATING! My iPad updated and now I can’t open PDF files in the AOL app. Everything was basically fine before, except that emails would disappear when I tapped on them and they’d appear in old mail. Yeah, that’s annoying. Basically AOL sucks, but I’ve had it so long, I don’t want to bother with changing email addresses. I pay for this, so you’d think they’d actually have their act together. Apparently not. And the desktop version is even worse. So much for advanced technology.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter issues, please reach out to our Support Team at aolmailquestions@aol.com.
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Make it easier to contact support.
I’ve spent the past hour attempting to email support, find a contact email address for support, or have any kind of contact with the support and help departments to no avail. I’ve resorted to now leaving feedback publicly. Please make your support team more easily accessible.
On a related note: if someone could contact me it would be greatly appreciated. Thank you!
Hi,
Please contact our AOL Customer Support team at 1-800-300-5017.
Thank you!
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AOL is not deleating all I want to delete, have to keep going back over and over to delete.
Something wrong with deleating e-mail..
Hi there, sorry to hear that. We want to have one of our mail support agents look more into this, please reach out to them via email at this address: aolmailquestions@aol.com.
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I ant my email account back...
It’s been a long time since I received any AOL email. The reason being because someone smashed my phone. AOL will NOT give me my password that I can’t remember nor am I able to answer other questions in order to get my account back because I can’t remember the answers. Surely there has to be a way to compromise with h them to get my account back.
Obviously I had to change and I went with Yahoo. I have used AOL for many years. If I liked other servers I would have used them. But AOL is my choice…
As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-300-5017 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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