I stopped using MCAfee
an upgrade of definition by McAfee decided my modem at that time was a virus and it wouldn't work. I had to using a restore point to get back online. I then found out that Microsoft has a free antivirus and firewall.
So my membership included McAfee so I was paying for a service I wasn't getting.
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Please contact our phone support representatives at the following number: 1-800-827-6364, Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.). They will be more than happy to help you.
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Wallace Long commented
YOU HAVE BEEN IN MY COMPUTER 6 TIMES AND IT STILL DOESN'T WORK