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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.


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74 results found

  1. HELP!

    I am not receiving emails. My email address has been hacked. I have attempted to make contact via email for help. Can you please help me retrieve my email?

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    2 comments  ·  Receiving  ·  Admin →

    Hello there. We are sorry to hear about this issue. In order to look more into is, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).

  2. Why can’t I see the previews above the messages as before?

    I don’t want to see previews on the side.

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    0 comments  ·  Receiving  ·  Admin →
  3. Block email sender

    Need to be able to block email senders.

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    0 comments  ·  Receiving  ·  Admin →
  4. having issues receiving a mail from Amazon

    I was supposed to receive a mail from Amazon few hours ago but yet to receive the mail.

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    0 comments  ·  Receiving  ·  Admin →
  5. Put the old email back. I do not receive my emails

    Fix it, as I am not receiving my emails.

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    38 comments  ·  Receiving  ·  Admin →
  6. Make it easy to to receive new email.

    For a long time I am not teceving aol msil. Most of the time last emailmis is two weeks old. Pleade jelp. Siggest chamges.

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    0 comments  ·  Receiving  ·  Admin →
  7. Have it work

    Does not work

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    1 comment  ·  Receiving  ·  Admin →
  8. Get my New Mail sent to New Mail and not Trash

    New Mail has been going directly to Trash. I resent having to pay AOL to correct this. How do I get New Mail going to New Mail instead of Trash?

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    1 comment  ·  Receiving  ·  Admin →
  9. View sender's email address

    On mobile, there seems to be NO way to view the email address of the person who sent you an email. That makes it very difficult to determine if something is an illegitimate scam.

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    0 comments  ·  Receiving  ·  Admin →
  10. Mail won’t download

    Mail won’t download from the server constantly. So frustrating. You can see new emails in your inbox but when you click on them they cannot be downloaded.

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    0 comments  ·  Receiving  ·  Admin →
  11. Email not being received

    Where the **** are my new emails? Nothing comes to my in box at all. Previously all emails started going to my spam box. Since January 2021 I don’t even get emails in there!

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    0 comments  ·  Receiving  ·  Admin →
  12. Stop being annoyed

    Go back to normal NOW

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    0 comments  ·  Receiving  ·  Admin →
  13. Can't connect from amazon fire anymore

    Tried a new email app on amazon fire. It connected once but won't authenticate. Wtf?

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    0 comments  ·  Receiving  ·  Admin →
  14. Where does my received email went?

    Hi,

    I don’t know where my previous email from July went. I can’t seems to find them without deleting any of my email. I want you folks to restore back my emails and fix any bugs stopping my mail box from getting emails.

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    1 comment  ·  Receiving  ·  Admin →
  15. Serious problems using AOLmail on my phone.

    I have used AOL mail for years. Suddenly I have serious problems. Every time I click on a new email, instead of opening it, the software now PERMANENTLY deletes the email. I have completely lost three work emails before I could open them and read them.

    This is not happening on my laptop. Don’t blame my phone. It’s your software that has changed.

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    2 comments  ·  Receiving  ·  Admin →
  16. How to unblock sender

    Help says to use Options to unblock sender. I can’t find an Options setting anywhere in my account. I can’t find any instructions that apply to the settings available to me.

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    0 comments  ·  Receiving  ·  Admin →
  17. This format is a disaster. Important emails from Drs & portals for medical treatment not being received.Change it back to old format.

    Change back to old format. I'm not getting many of my new emails. Need for communication from medical portals regarding my treatment. This is a disaster.

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    Reviewed  ·  1 comment  ·  Receiving  ·  Admin →
  18. Why do my new incoming emails go directly to trash?

    For months I have received new emails that go directly to trash.
    How do I change that?
    Daren Kelly spivinsink@aol.com

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    1 comment  ·  Receiving  ·  Admin →
  19. Whitelist

    How do you whitelist or vip
    Can’t receive mail from a source and not in span

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    0 comments  ·  Receiving  ·  Admin →
  20. Receipt

    Put in a tag so u can mark mail ad receipt so you know when it has been received and read.

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    0 comments  ·  Receiving  ·  Admin →
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