AOL.com
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
12093 results found
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Provide actual customer service.
All of my posts to the news articles are being summarily rejected. I have not been able to get a reason why. The 'chat' feature said I should call the help line. The help line techs said they only deal with email problems, that I should post 'feedback'. And yet, "This forum is not monitored for any support-related issues."
Just try to find any way to get meaningful support on this site. Does AOL have any real idea what 'customer support' actually means?2697th ranked -
aol mail application
when moving a new mail folder to a specific folder it wont disappear remains in the new mail folder
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The SEND button on my AOL windows desktop email is gone! WTF??? AOL Android app is still there.
The Send button on AOL email has disappeared on the desktop Windows 11 version of AOL. Anyone else seeing this? How to improve AOL? Do you need to ask after seeing this?
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Can't read replies...
Just how many complaints does AOL require users to post on this Feedback Forum before someone in your IT Department decides it's worthy enough to do something about it? The only way you can currently circumvent your system is to click on your own posts and locate the article you responded to and click on that. Maybe, if you're lucky, it will open up another window where you can scroll down, hit "View Comments" and your post will appear (along with any likes, dislikes and/or replies. Nothing like leaving it up to your customers to figure out how to get…
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Your various services have been absolutely abysmal lately.
Poor performance overall
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stop manipulating your spam filters unless it results in less junk mail.
stop manipulating your spam filters unless it results in less junk mail.
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Fix the rejection issue that I am experiencing
All my posts are rejected, when I appeal, my appeals are denied. My posts are respectful, truthful, and verifiable with no curse words or misspelled words. When I reported the issue to you customer service via chat, they sent me to this feedback forum to fix the issue. It is very annoying and as a dues paying customer, if it is not addressed soon, I will stop paying for my AOL service. I can get bad service for free.
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I would like to know why I am no longer able to see or submit comments onaol news stories. I DIDNT DO ANYTHING WRONG. pLEASE TELL ME WHAT i
Please tell me why I am no longer able to post comments on AOL news stories
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All my comments are rejected.
Every comment when I reply to a comment on an article IS REJECTED. There are absolutely no objectionable words in my comment. Example: "I agree". is rejected.
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get rid of two factor sign in unless requested
Your two factor sign in is becoming a major pain. I can't change the options or the order of options. If I sign in five times a day I have to go through the same nonsense five times a day. My password is secure, I don't keep much of a confidential nature in e-mails I don't need this. When I am on the road it makes some sense but, when I am home it is just a pain.
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AOL has flagged my account and is not allowing comments on any stories.
AOL has flagged my account for comments. I have seen many frequent commenters who have posted offensive statements continuing to be able to post comments yet I have not been able to post for over 6 months.
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STOP airing out your political bias.
STOP airing out your political bias.
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'request cannot be made'
ALL I WAS DOING WAS TRYING TO SIGN OUT OF MY MAIL ACCOUNT. TURNS OUT YOU SAID I HAD TOO MANY SPAM THINGS SO MY REQUEST COULDN'T BE DONE! WELL, HERE'S AN IDEA... STOP PUTTING THE ******** SEX ADVERTISMENT **** IN MY SPAM FOLDER ALONG WITH THE SCAMMERS SAYING MY CLOUD ACCOUNT NEEDS TO HAVE THE PAYMENT METHOD UPDATED WHEN IN REALITY... THERE WAS NEVER A PAYMENT METHOD BECAUSE I NEVER SIGNED UP FOR THE **** CLOUD... WHICH BTW, MICROSOFT HIJACKED MY LAST IMPORTED PHOTOS SO NOW I CAN'T SHARE OR POST THEM, DIDN'T EVEN FIND THAT OUT UNTIL I…
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Tons of SPAM Mail after leaving Comments
What's the deal AOL? I don't make many comments on AOL articles but when I do my spam mail increases significantly.
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Do not allow obvious SCAM merchandisers such as the one which offers eyeglasses that "adjust automatically" , which is impossible !!
So many Senior citizens are drawn to ordering these eyeglasses as replacements to optometrically prescribed ones. TOTAL SCAM, and there are others as well. AOL should bear the responsibility to weed out these type of scammers before being to allowed to place their ads.
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I wish that AOL would allow users to block spam emails by country code.
I receive a huge amount of spam emails from many different country codes even though I do not have any connections to any countries outside of the United States. I HAVE, however been included in a couple of data breaches which is in my opinion, may be where they may be originating from. If we were able to block by country code(s), this would eliminate a lot of annoying spam. I am a 25 plus year user of AOL and I would like to stay with AOL, but some of this is getting users to rethink their loyalty.
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Unable to access Comments
I'm currently having a problem accessing the Comments. Signed into AOL on Microsoft Edge and couldn't pull up Comments there either. AOL's live chat was no help, nor was calling them directly. They said the only way for an IT Tech to see if this even warrants their attention is to read a post on this Feedback. And when you first submit the feedback, it winds up really low on the totem pole (somewhere in the thousands).
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I am experiencing trouble opening my aol
When I try to log in, after six digit verification. the browser spins and does not open emails.. I have tried uninstallng AOL and turning off cell phone. NOTE: This issue is only on my Android and not my PC.
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adds are making aol unusable. I know you need to make money, but after 29 years with the same user name, im looking elsewhere.
downsize ads so our devises won't slow to a crawl. I got a new laptop, but aol mail is slowing everything to a crawl. I have a couple of gmail accounts, but actually prefer aol......until now.
2697th ranked
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