AOL.com
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
12277 results found
-
I am thoroughly disgusted with the 50-100 spam emails every day. Even when you block a sender, they still show up.
I am thoroughly disgusted with the 50-100 spam emails I get DAILY. Even when you block them, they still show up. Fix it or you will be losing a long term customer.
1770th ranked -
Fix your spam algorithm. x
I have a church email that was going to spam for several months. I managed to get it out of the spam folder each week. However, one week I inadvertently deleted it in the spam folder. Now it comes to my inbox but is missing 1/3 of the graphics. PLEASE UN-SPAM this! Give me a way in settings to permanently un-spam an email you keep marking as spam.
1770th ranked -
We need a wild card filter for spam auto block/delete. I'm getting way too many from *.*.*.nl
AOL member names must have been hacked! I'm getting scores of spam emails all ending in domain '.nl'. It takes me forever to sort through them all and do delete or block senders.
Can you allow us to enter filters with wildcards that will block certain domains? I've been using aol e-mails since the early days and don't want to change but I will soon have to make a switch.
Please help!1770th ranked -
Provide actual customer service.
All of my posts to the news articles are being summarily rejected. I have not been able to get a reason why. The 'chat' feature said I should call the help line. The help line techs said they only deal with email problems, that I should post 'feedback'. And yet, "This forum is not monitored for any support-related issues."
Just try to find any way to get meaningful support on this site. Does AOL have any real idea what 'customer support' actually means?1770th ranked -
Blocked emails
AOL is blocking some email from reaching Inbox. All emails should be delivered to Inbox or Spam. Please don't block any incoming emails.
1770th ranked -
Your various services have been absolutely abysmal lately.
Poor performance overall
1770th ranked -
Filter obvious spam!
How can you not figure out that this email address is spam: tfdgfhjugfhdgshgfdfgdffds@nivabupa.com. Do better.
1770th ranked -
stop manipulating your spam filters unless it results in less junk mail.
stop manipulating your spam filters unless it results in less junk mail.
1770th ranked -
I wish that AOL would allow users to block spam emails by country code.
I receive a huge amount of spam emails from many different country codes even though I do not have any connections to any countries outside of the United States. I HAVE, however been included in a couple of data breaches which is in my opinion, may be where they may be originating from. If we were able to block by country code(s), this would eliminate a lot of annoying spam. I am a 25 plus year user of AOL and I would like to stay with AOL, but some of this is getting users to rethink their loyalty.
1770th ranked -
Fix the problem with the Comments section
I'm currently having a problem accessing the Comments. Signed into AOL on Microsoft Edge and couldn't pull up Comments there either. AOL's live chat was no help, nor was calling them directly. They said the only way for an IT Tech to see if this even warrants their attention is to read a post on this Feedback. And when you first submit the feedback, it winds up really low on the totem pole (somewhere in the thousands).
1770th ranked -
Unable to access Comments
I'm currently having a problem accessing the Comments. Signed into AOL on Microsoft Edge and couldn't pull up Comments there either. AOL's live chat was no help, nor was calling them directly. They said the only way for an IT Tech to see if this even warrants their attention is to read a post on this Feedback. And when you first submit the feedback, it winds up really low on the totem pole (somewhere in the thousands).
1770th ranked -
adds are making aol unusable. I know you need to make money, but after 29 years with the same user name, im looking elsewhere.
downsize ads so our devises won't slow to a crawl. I got a new laptop, but aol mail is slowing everything to a crawl. I have a couple of gmail accounts, but actually prefer aol......until now.
1770th ranked -
How about delivering my incoming emails the SAME DAY they were sent instead of 2 days LATE?????
AOL has been delivering some of my incoming emails up to 2 days LATE (after they were sent to me). I check my emails several times a day, and then all of a sudden I see a whole bunch of late emails 1 to 2 days after the fact. WTF??? Really annoying!!!!! GRRRRRRRRRRRRRRRRRRRRRRRR
1770th ranked -
How about not sending me emails that were never delivered in 2022? I recently received a bunch of emails from 2022 in Dec. 2025!
This week (first week of December, 2025) I found messages (unread) that dated back to the year 2022!
UNACCEPTABLE.
Please explain how this occurred as spam never seems to have this problem.
Also, More spam than ever is not getting filtered out. Each day, I seem to have to send 4-10 emails to "spam"
I also note that periodically, I clean out my mailbox, then find new emails popping up that are from 5-10 days prior.
I guess you need better spam filters to ensure more direct mail gets through instead of spam taking a priority over legitimate emails (emails…
1770th ranked -
Allow us to block more than 3 domains in spam controls
Allow us to block more than 3 domains, and full domains .
1770th ranked -
Block Senders
AOL settings for "Security and Privacy" has a feature called "Block all senders except contacts". When enabled it says, "block all senders except contacts. You will not receive messages from senders who are not in your contact list".
Note that I have saved in my AOL account, a list of specific, contact email addresses that pertain to my particular interests.
I want AOL to know, the block senders claim as noted above is NOT TRUE.
When I ENABLE this feature, I receive email messages daily from senders who are not on my contacts list.Today 11/25/2025 these emails appear in…
1770th ranked -
AOL Search engine is not working on Google Chrome, Microsoft Edge, Norton Browser on a Windows 11
I already reboot my computer, tried incognito browser modes, cleared cache, different browsers...I'm still getting "We did not find results for: car. Try the suggestions below or type a new query above." no matter what keyword I search for. So far, it's only working on my phone's mobile browser. Please check, already called AOL Tech support.
1770th ranked -
2 STEP VERIFICATION EXTREMELY USER UNFRIENDLY !!!
NNOT ENABLED !! being FORCED TO USE IT IS FRUSTRATING< INCONVENIENT + NOT NEEDED OR WANTED !!! _ ONGOING + RECURRING PROBLEM ON BOTH AOL + YAHOO + NOTHING BEING DONE TO STOP IT !!!
1770th ranked -
When will AOL get around to fixing the functionality in Comments?
AOL should already know. Enough people have already complained.
1770th ranked -
AOL basic mail claims woring for XP/Vista. It does not anymore.Fix it.
AOL basic mail claims woring for XP/Vista. It does not anymore.Fix it.
1770th ranked
- Don't see your idea?