AOL Super App for iOS
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
109 results found
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Recently I started receiving a lot of spam, some are very nasty. How can I stop this?
Stop the spam.
Hi there,
While most spam should be caught by our Spam filters, occasionally some can slip through. If that does happen it's very important to mark the email as Spam. It lets our system learn that messages from a specific place are not good and helps us make AOL Mail even better at recognizing future spam emails. Additionally, you can create filters to send specific emails to Trash, on the webmail at mail.aol.com and they will work while on the app as well. Here's how to create filters: https://help.aol.com/articles/aol-mail-mail-settings
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You are putting my Div39 emails in Spam. I want them to be kept
I want my Div39 emails kept. They are not spam
Hi there! Please continue to mark these emails as Not Spam and your personal spam filter will learn to recognize them as legit emails.
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Please do your job and get rid of all the spam. Seem to get more everyday. You don’t seem to be doing anything to stop it.
I receive a ton of spam everyday. Most are offensive and unnecessary. You should be doing a better job.
Regarding spam emails, check out this article to learn more about spam controls: http://aol.it/1yiXUdo
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Address book - Contacts
The new version makes contacts difficult to find, sort, add and edit
To access your Contact List:
– Tap on the AOL icon in the upper right when in Mail
– Tap on Contacts -
By default, we block access to AOL Mail from outdated apps that could leave your account vulnerable. If we sent you an email indicating that your app is using outdated security protocols or you’re unable to log in from an older app, you still have several options available to you.
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indicator on new emails not working
All of a sudden the indicator for a new email message doesn’t work on my iPad. Hasn’t worked on my iPhone for a while. Nothing has changed with my settings and I’ve verified that I AM set up to show my number of new emails. Fix this.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Contact us at help.aol.com if you encounter any other issues.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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AOL webmail is a free email service that is made possible by marketing ads. If you find the ads to be distracting, you can temporarily hide them and even give feedback on them. To do this, hover over the ad and click the "X" in the upper right corner. You'll be given the option to temporarily hide the ad or provide feedback on it. Permanently remove ads by purchasing Ad-Free AOL Mail subscription.
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I cannot open email, then screen blanks to AOL news page, then I can get a few emails open ..help, please
Please fix this problem
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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iOS version of app is broken
My new mail is placed in the trash folder before I even get to see it! Notifications try to show me the new mail from my inbox, but since nothing is there, it “hangs”.
This needs fixed ASAP, please.Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.
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Spam confirmation setting not working again.
The app is back to requesting me to confirm spam and if I want to unsubscribe instead. I just want it gone. It is spam, I have option to confirm off but it doesn't matter. It had stopped asking for awhile now back to asking. Filters aren't always working when sender just keeps using different spoofed emails. I know how to make filters. Don't need those instructions again.
I have confirm reporting spam option turned off. Still asked if I want help Unsubscribing from the email address. Have your option settings actually work.Regarding spam emails, check out this article to learn more about spam controls: https://help.aol.com/articles/aol-mail-spam-and-privacy
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Thank you for taking the time to submit your feedback with us. At the moment we don't have this option.
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Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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I cannot add an account in the app
When I try to add an account it takes you to the “prove you are not a robot” then it never loads it just spins forever….both my iPads do this
Both iPads used to work fine with the AOL app but not now…
Hi there, our support team would like to look into this, please contact them at help.aol.com.
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Delete multiple emails at one time
I used to be able to delete multiple emails at one time. I can no longer do this. You can only do one at a time. Can you please respite this function?
To delete email in the app you have a few options:
- From the message list you can swipe to the left on a message to delete.- You can tap on a message to open it and tap the trash can in the lower left.
You can tap on the icon to the left of the sender’s name and then tap the trash icon in the lower left corner
To delete multiple messages simultaneously:
- Tap the icon to the left of the sender’s name on each message you wish to delete (this will show the selection circles for all of the list)
- Tap the trash icon in the lower left -
Can’t find my AOL email contacts
The only contacts is my AT&T CONTACT PHONE NUMBER... I want my aol email contacts
Thank you for your comments!
To access your Contact List:
- Tap on the AOL icon in the upper right when in Mail
- Tap on ContactsThank you!
AOL App Support -
Downloaded the new AOL app. Results, need instructions on how to operate my mail, lost what I had previously.
Lost the ability to use the email as I known it. Need instructions on how the new account works.
Thank you for your feedback!
Here is an overview of the app:
https://help.aol.com/articles/overview-of-the-updated-aol-app-experience
Thank you!
AOL App Support -
Create app or provide settings for VERIZON.NET accounts
It’s been painful trying to use a Verizon.net account Works in AOL app which I prefer not to use.
Provide clear settings for pop and imap mail settings along with PORTS so we can configure our own client.
I do not wish to use this app period
Hi there, we're sorry to hear you do not wish to use our AOL app. For settings on how to connect your account in a third-party email app, please refer to this article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail If you need additional help, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Unable to delete receipts
Unable to delete old receipts
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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AOL+ option of letting me choose “New Mail” as my default is NOT working…Please fix this! I dont want the News from AOL!
Get rid of the NEWS!,
We do apologize for any inconvenience this has caused you. Rest assured we'll take care of it by the next update.
- Don't see your idea?