Why don’t some of my mails open in the viewer? That would be an improvement!
Some mails just don’t open. I know this is a technical issue but sorting it would be an improvement.
EMMA READ
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jonny3456
commented
I’m using aol IOS app on an iPhone 14 pro max.
Often when I click on an email it shows the subject line but doesn’t load the body text. A “spinny wheel” spins and spins and it won’t load.
If I close the app reopen it, come back hours later, restart the phone etc - the rogue emails just I won’t load.
I can move them to different folders - they still don’t load.If I open a mail client in a browser on my phone (within safari) it will load them - so my phone must be talking to the mail servers. Go back to the app - still not loading . It must be an app problem ..
This happens for emails that I have sometimes previously read as well as new ones. The emails can be short - with no attachments … so I’ve no idea why it appears not related to the content of the email.
This has been going on for a long time - possibly years.I have googled and applied the “help” stuff on line published by yourselves - non of it has made this intermittent bug go away.
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l7727
commented
Fix it,,,
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JERRY ENEA
commented
The news keeps crashing
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Basia Loret de Mola
commented
Basia Loret de mola
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CHRISTINE FRAUTON
commented
Lots of complaints. I am having the same problem. Where is the solution?
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Rick Gilbert
commented
Had the same problem multiple times. AOL’s suggestion is the classic“did you unplug and plug back in?”. Deleted and reinstalled App, working fine right now. We’ll see how long that lasts.
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SUSAN TRUCKOR
commented
This is frustrating! I have tried to open some emails recently AND they just won’t open! Why is this happening?
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PAUL CORR
commented
Some emails don’t open and the app does not synch with the main account (.net). It’s double work to delete emails I’ve already viewed on other devices or on web.
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JAMES HURST
commented
I also find my mail I sent in outbox
I just can’t send it
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Jeremy Dawson
commented
This is so annoying. I have to log in to the website to see them.
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HELENE MOLOFF
commented
Same problem. Some emails just won’t open. Fix it!!!
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Christine Giordano
commented
Please troubleshoot the app so that it works better.
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Kathy Ledford
commented
Fix email so it works! Can’t open emails from iPhone XR.
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GENE BARONE
commented
Same problem. Really annoying and unacceptable. Been with aol since dialup days but if this isn’t fixed goodbye. Only happens on mobile devices. Mail works fine on my Mac.
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KEVIN JOYCE
commented
The e-mails aren’t loading today. I tried closing and reopening the app, as well as restarting my phone. The number of unread e-mails are listed, but the new mail and old mail pages don’t show any e-mails.
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Kathy Ledford
commented
Some emails won’t open on iPhone app but will open on iPad. Please fix. See similar posts.
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SHERYL KUSTRA
commented
When I delete messages, they aren’t actually being deleted from the app. For instance, I just deleted 151 messages. Only 50 showed up in trash. I deleted everything from trash. I immediately went back to mail and it only had 7 less messages. I went back to where I deleted and they’re still there.
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selene salinas
commented
I can not open my emails please fix this in my inbox
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KEVIN MCDERMOTT
commented
Does anyone at AOL read these feedback issues. It seems like a major defect in the app if you can’t open an email or find the unread email!!!
Where is Tech Support to at least acknowledge the problems???!!
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Vicki FRISCHKORN
commented
PLEASE FIX THIS!! Sooo very frustrating, I am on my iPhone or iPad going through emails, then boom some emails won’t open at all! Ugh! Been happening for a couple weeks now, pleassssse prioritize and fix this issue. Thank You,!